316 questions with Outlook | Outlook for mobile | Outlook for iOS | For education tags

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2 answers

My Authenticator will give me a number but it will not pull up where I can enter the number to approve it.

I am trying to login to my school email and it will pull up the code but it will not give me anywhere to put the code in and I’m not sure what I need to do

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-12-11T19:51:26.89+00:00
Kester, Nicole 0 Reputation points
answered 2025-12-11T20:44:23.04+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator App

I am trying to sign into my authenticator app and its asking my to approve the number on the app as a process but i wont see the number unless I sign in. Its a VERY annoying loop and it doesnt make sense AT ALL

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-12-08T21:58:37.1466667+00:00
AS 0 Reputation points
commented 2025-12-11T05:52:41.5833333+00:00
Vivian-HT 9,015 Reputation points Microsoft External Staff Moderator
2 answers

I can’t login because it wants me to use the app but I’m signing in using the app.

How do I login when it won’t let me use the Authenticator app?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-12-01T03:05:36.11+00:00
Joseph Taylor 0 Reputation points
edited an answer 2025-12-01T03:58:37.4033333+00:00
Darren-Ng 5,800 Reputation points Microsoft External Staff Moderator
2 answers

It’s not letting me use authentication on my new phone I have to use my old ome

I’m trying to use my new phone to sign into things such as canvas but the authentication is going to my old phone not my new one

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-07T14:50:53.6333333+00:00
Brown, Shae 0 Reputation points
edited an answer 2025-11-21T19:05:25.1833333+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
2 answers

Not receiving emails issue

i think i am not receiving any emails, i tried to email my self from another email and asked a friend to do same and i didnot receive any, i sent email to my friend and he received it.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-15T20:25:09.7633333+00:00
Mohammed Mourad 0 Reputation points
commented 2025-11-18T17:18:29.42+00:00
Ryan-N 8,245 Reputation points Microsoft External Staff Moderator
2 answers

I cannot login

I have been logged out from my outlook and now i am trying to login in its not allowing me to login, its asking my previous phone number but its from Nepal and i am in canada now, i have new sim and new device, my old device was stolen, how do I change…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-12T03:59:36.14+00:00
Kisan Lama 0 Reputation points
commented 2025-11-14T18:52:34.0633333+00:00
Viego An 5,660 Reputation points Microsoft External Staff Moderator
1 answer

put two files under same name one Is missing

I replaced my original file with another under the same name how can I bring it back it's not in my trash r browse history? I tried everything but nothing can bring my original file I even saved it to my desktop but since its under the same name I saved…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-05T11:53:16.9333333+00:00
Tobar, Anjelique 0 Reputation points
commented 2025-11-11T09:09:16.7366667+00:00
Nam-D 655 Reputation points Microsoft External Staff Moderator
1 answer

cannot access my microsoft authenticator app, which means I cannot access my outlook email

I got a new phone, and did not know there was a process to make sure I could access my authenticator app on my new phone. So I now have zero access to my authenticator app. How do I fix this?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-01T00:50:42.2+00:00
Morgan, Brittni 0 Reputation points
commented 2025-11-07T00:46:10.46+00:00
Sophie N 8,515 Reputation points Microsoft External Staff Moderator
1 answer

Automatically Deleting Emails when Opening Email Notifications

Hello, I have Outlook set up on both my phone and my computer, and I have notifications of new emails going to my phone. Whenever I click on those notifications, I am brought to the app and the email disappears and ceases to exist. I look through my…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-27T23:04:17.8133333+00:00
Ava Valencic 0 Reputation points
commented 2025-10-31T03:26:32.3933333+00:00
Huy-K 6,970 Reputation points Microsoft External Staff Moderator
2 answers

****@fresnounified.org

I can't log in to my account. How can I fix this? I'm not logged in.Could you please help me figure out how to get my account back and stay logged in? ----Moderator: Please understand that our forum is a public platform, and we will modify your…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-23T05:54:20.0833333+00:00
Meng Vue1 0 Reputation points
commented 2025-10-27T13:53:29.8066667+00:00
AlexDN 7,355 Reputation points Microsoft External Staff Moderator
1 answer

I am unable to use MFA for my school account

Hi I changed my phone and ever since I am logged out of the university email id and the MFA app displays a code but I dont get any option to enter the code. I even tried using my laptop.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-25T10:05:44.22+00:00
Anisha Jhaveri 0 Reputation points
edited an answer 2025-10-25T10:25:17.2533333+00:00
Phoebe-N 7,030 Reputation points Microsoft External Staff Moderator
2 answers

Outlook for iOS shows “This message has no content” with my self-hosted Maddy IMAP; same message renders fine in Spark macOS and Outlook macOS — known quirk or config issue?

Technical Setup Mail server: Maddy (self-hosted) Mailbox: xxx@sample TLS: Let's Encrypt; IMAP/SMTP authentication working correctly Test sender: Gmail Symptom Details Subject line displays correctly (e.g., "Reset Password") Outlook for…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-22T04:12:11.41+00:00
su ma 0 Reputation points
commented 2025-10-24T00:17:51.1066667+00:00
Jeanie H 7,770 Reputation points Microsoft External Staff Moderator
2 answers

How to fix Authentication App

I am having issues with the Authentication App. I recently switched phones and needing to sign into my outlooks accounts but when I get the code for the authentication app the push notification does not come through. I have push notifications on and time…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-23T13:52:43.4933333+00:00
Lou, Alexander 0 Reputation points
answered 2025-10-23T14:25:17.8533333+00:00
Rin-L 10,655 Reputation points Microsoft External Staff Moderator
1 answer

Temes i cant chat

Why cant i chat wite my frends in temes can you plese fix itfor me

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-10-07T09:19:58.04+00:00
Garðar Birgir Sverrisson 0 Reputation points
commented 2025-10-12T13:27:39.05+00:00
Julie-Hu 5,180 Reputation points Microsoft External Staff Moderator
1 answer

Authentication issue

Since setting up my new mobile device, I can no longer authenticate two email addresses. Microsoft Authenticator does not have the usual pop up box for my to enter the number shown on screen. I can’t access my professional or university emails as a…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-09-26T11:30:30.5333333+00:00
Sam Alberts 0 Reputation points
commented 2025-10-01T13:33:29.1766667+00:00
Demi-N 9,190 Reputation points Microsoft External Staff Moderator
1 answer

I can't use my authenticator app to login because I need to code to login to my authenticator app.

I can't use my authenticator app to login because I need to code to login to my authenticator app

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-09-23T01:00:23.36+00:00
Kameron Watson 0 Reputation points
commented 2025-09-26T00:59:40.1933333+00:00
Huy-K 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Why is the Gmail app saying that my Microsoft account doesn't exist?

I am trying to link my Microsoft account to the Gmail app on my phone. Whenever I select the Outlook, Hotmail, and Live option and type in my email, I get a message saying that my account doesn't exist. Whenever I select the Office365 option, I get a…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-09-15T02:59:16.04+00:00
Washington, Vivianna 0 Reputation points
commented 2025-09-18T00:33:07.6333333+00:00
Sophie N 8,515 Reputation points Microsoft External Staff Moderator
1 answer

Mobile Authenticator

I need to sign into my outlook email but I need a code from the mobile authenticator app, but to even sign into that to get the code I need a code from the app i can't sign into

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-08-19T01:06:10.0233333+00:00
Kaiden Harkema 0 Reputation points
edited an answer 2025-09-15T05:15:04.5833333+00:00
Jade Ng 6,390 Reputation points Microsoft External Staff Moderator
1 answer

No longer have access to the email that Microsoft Authenticator was setup with and cannot sing into outlook. HELP

I no longer have access to the email that I used to create my Microsoft authenticator profile. It was an organizational email and I am no longer employed there. I cannot add my new email to outlook mobile because I cannot sign in with authenticator.…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-09-04T00:18:52.59+00:00
KTD 0 Reputation points
commented 2025-09-11T02:33:44.9833333+00:00
Darren-Ng 5,800 Reputation points Microsoft External Staff Moderator
3 answers

How to move the action bar in Outlook to the top of the page in iOS.

I remember when windows was implemented and I was using DOS infrastructure. I remember using a Xerox product that resembled windows before windows existed. I remember using a DOS spreadsheet before excel was invented. I know that there are many other…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-07-30T15:37:55.42+00:00
Rod Spradlin 10 Reputation points
commented 2025-09-06T13:02:00.9266667+00:00
Stefan Blom 323.8K Reputation points MVP Volunteer Moderator