Automatically Deleting Emails when Opening Email Notifications

Question

Automatically Deleting Emails when Opening Email Notifications

Ava Valencic 0

Hello,

I have Outlook set up on both my phone and my computer, and I have notifications of new emails going to my phone. Whenever I click on those notifications, I am brought to the app and the email disappears and ceases to exist. I look through my inbox, deleted, spam, archived, etc. folders to see where the email has gone, and I never find it. I repeat the process on my computer, and still don't find the emails. I use Outlook for my university, so I am afraid I could be losing very vital emails. Please let me know how to fix this.

Thanks,

Ava

1 answer

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Answer 1

Dear @Ava Valencic,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

Are other users experiencing the same issue as you?
How long has this issue been occurring?

In the meantime, kindly try these workaround steps:

In New Outlook

Review inbox rules

Settings > Mail > Rules: disable any rule that moves to a folder or deletes based on sender/subject keywords. Export or screenshot your rules, then toggle Off to test.

Sweep / Clean up

Inbox > Sweep: remove any Sweep configuration that auto‑moves/deletes from specific senders.

Recover deleted Items

Deleted Items > Recover items deleted from this folder. If you see them here, a rule or policy is deleting them.

Search broad

Search All folders with All time; toggle Include results from Deleted Items.

Review retention policies

Settings > Mail > Retention policies: disable any policies that moves to a folder or deletes based on sender/subject keywords.

If the issue persists, kindly help me to contact your IT Administrator for further support. Here is a reference to find your IT Administrator: How do I find my Microsoft 365 admin? - Microsoft Support

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-10-29T02:40:50.2366667+00:00

Dear @Ava Valencic,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.
Huy-K 6,970 Reputation points Microsoft External Staff Moderator

2025-10-31T03:26:32.3933333+00:00

Dear @Ava Valencic,

We hope this message finds you well.

This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

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Automatically Deleting Emails when Opening Email Notifications

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