Mobile Authenticator

Question

Mobile Authenticator

Kaiden Harkema 0

I need to sign into my outlook email but I need a code from the mobile authenticator app, but to even sign into that to get the code I need a code from the app i can't sign into

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Answer 1

Dear @Kaiden Harkema,

Good day. Thank you for reaching out!

I’m very sorry for the inconvenience you’ve experienced, based on the details you shared. There is something I need to confirm with you is

Are you having trouble log in to your account because you can’t verify your account through Authenticator app or is it cause by another issue?

If this is the case, I would recommend you contact your school account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:

Revoke MFA sessions and require re-register in the Microsoft Entra admin center

Untitled For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support

Note: If you are an admin, please feel free to contact me again.

We appreciate your patience and are here to help. Looking forward to your response!

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. User's image

Jade Ng 6,390 Reputation points Microsoft External Staff Moderator

2025-08-21T03:04:21.6733333+00:00

Dear @Kaiden Harkema,

Good day and I hope you're doing well. I just wanted to check in and see if the issue has been resolved.

If you're still facing any problems, please feel free to share more details about the current error or steps you're stuck on. I’ll be happy to assist further.

Looking forward to your update
Jade Ng 6,390 Reputation points Microsoft External Staff Moderator

2025-08-24T23:22:01.56+00:00

Dear @Kaiden Harkema,

I hope this message reached you.

This is my second time reaching out to check if your issue has been resolved. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Jade Ng) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.

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