Temes i cant chat

Dear @Garðar Birgir Sverrisson,

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, could you kindly confirm that you are having a problem with Teams as you can't chat with your friends there using your educational account? Please let me know if my understanding of your request is correct.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Are you using a personal account (e.g. @outlook.com, @hotmail.com) or a work/school account (e.g. @company.com, @edu)? If you are using an educational account, have other users/friends in the same organization reported the same issue?
• What version of Teams are you using? You could check it by clicking on your profile picture on Teams for mobile (iOS) > Settings > About
• Are you trying to chat with people inside your organization or external contacts?
• Do you see any error messages when you try to start a chat? If there is, could you provide the full text or a screenshot of the error message so I could have a visual reference and more information on it?

Your confirmation would be very helpful!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

• Test chat functionality
  • Try chatting with someone inside your organization first, then try with someone from outside your organization
  • If external chat fails, please kindly confirm with your IT Admin if messaging/chatting with external is enabled or not
  • Here's how to find your Admin: How do I find my Microsoft 365 admin?
• Update Teams to the latest version
• Test on Teams on the web to see if you could chat with people inside and outside of your organization

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

Thank you for your time and patience.

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