273 questions with Surface | Surface Go | Performance and maintenance tags

Sort by: Updated
19 answers

Long booting time on Surface Go 3

Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…

Surface | Surface Go | Performance and maintenance
asked 2025-10-31T07:45:55.44+00:00
Artur_277 65 Reputation points
answered 2025-12-12T02:30:07.66+00:00
Ice Sky 0 Reputation points
1 answer

Surface Go 2 - storage space

Hi, Sorry for repeating this question (originally made here: https://dori-uw-1.kuma-moon.com/en-us/answers/questions/3891976/surface-go-2-storage-space). The issue is the very reduced 64GB not being enough, even after I've followed all the advices I've got…

Surface | Surface Go | Performance and maintenance
asked 2025-08-26T17:47:45.19+00:00
Claudino Carvalho 0 Reputation points
answered 2025-12-07T01:39:14.3266667+00:00
S.Sengupta 27,591 Reputation points MVP
1 answer

claim warranty for type cover

claim warranty for type cover.Type cover tidak berfungsi dengan baik

Surface | Surface Go | Performance and maintenance
asked 2025-11-25T01:34:39.6466667+00:00
SITI ZALEHA BINTI RAMLI 0 Reputation points
commented 2025-11-26T11:01:06.3666667+00:00
Lychee-Ng 10,985 Reputation points Microsoft External Staff Moderator
2 answers

How do I order a tiny screw that hold the back stand to my Surface Go 2 tablet?

How do I order a tiny screw that attaches the back stand to my Surface Go 2 tablet?

Surface | Surface Go | Performance and maintenance
asked 2025-11-06T22:38:42.2333333+00:00
ed lim 0 Reputation points
answered 2025-11-07T14:08:29.5566667+00:00
Rez 12,075 Reputation points Independent Advisor
3 answers

S092 Media Markt - Problem with Customer Product Serialnumber 0B338CG24353GP

Guten TAg, wir, Media Markt Stuttgart- Koenigstrasse, S092 würden gerne das Notebook: Hersteller - MICROSOFT Hauptwarengruppe - NOTEBOOK Achtung Daten enthaltend Artikel - XK1-00022 LAPTOP GO 3 I5-1235U/8GB/256GB PLATIN EAN-Code <PII Removed> S/N -…

Surface | Surface Go | Performance and maintenance
asked 2025-10-10T09:39:41.9333333+00:00
Kurz, Tsisana 0 Reputation points
edited the question 2025-10-24T07:47:25.3533333+00:00
Ana M 0 Reputation points Moderator
1 answer One of the answers was accepted by the question author.

Issue Completing Device Repair Order – No Payment Method Available In last step

I have been trying to submit a device repair order for a Microsoft product via your online service platform. Unfortunately, I am encountering a technical issue that prevents me from completing the process. Issue Description: At Step 2 “Payment,” the…

Surface | Surface Go | Performance and maintenance
asked 2025-10-23T07:22:51.0366667+00:00
DirkGoeritz-7138 20 Reputation points
accepted 2025-10-23T14:57:40.4466667+00:00
DirkGoeritz-7138 20 Reputation points
1 answer

Keyboard Issue

Dear Team, 0B33DT4224637H Surface laptop having Keyboard issue. Kindly do the needful updated the Drivers too but though issue is remains constant. Thanks & Regards, Dipesh More

Surface | Surface Go | Performance and maintenance
asked 2025-10-10T06:20:32.39+00:00
Rahul Singh 0 Reputation points
answered 2025-10-10T12:39:08.63+00:00
Edward Schlobohm01 9,240 Reputation points Independent Advisor
1 answer

How to fix a Microsoft Surface Go 2 keyboard.

Hello, I have a Microsoft Surface Go 2 laptop and the keyboard and touchpad is not working. The power button and all of the plug-ins work. Other than that the computer works perfectly fine. I have checked the drivers and made sure everything is updated…

Surface | Surface Go | Performance and maintenance
asked 2025-10-10T00:03:30.8566667+00:00
Jaxon Treadway 0 Reputation points
answered 2025-10-10T12:38:10.8966667+00:00
Carlo Luna 5,155 Reputation points Independent Advisor
1 answer

Intel Wireless Bluetooth Driver Status_Device_Power_Failure on Surface Go 3

My Bluetooth isn't working. In Device Manager, under Bluetooth, the Intel Wireless Bluetooth shows Code 10 Status_Device_Power_Failure. I'm on a Surface Go 3, Windows 11 (Insider Preview) 26200.6718 I've tried to update the Drive; uninstall /…

Surface | Surface Go | Performance and maintenance
asked 2025-09-21T14:38:50.32+00:00
James Santiago Petersen 36 Reputation points
answered 2025-09-22T14:13:14.34+00:00
JANSHER L 8,535 Reputation points Independent Advisor
1 answer

Surface is bloated but barely has anything on it version 2

This question piggy-backs off of another question of the same title. All of my troubleshooting started with this question: https://dori-uw-1.kuma-moon.com/en-us/answers/questions/2296680/surface-is-bloated-but-barely-has-anything-on-it whereby I've already…

Surface | Surface Go | Performance and maintenance
asked 2025-09-02T02:25:02.4666667+00:00
TJackson 0 Reputation points
edited an answer 2025-09-02T15:06:54.8733333+00:00
Jay Mark Dullan 5,925 Reputation points Independent Advisor
1 answer

Surface go 4 sd card slot not working

Hi my surface go 4 sd card slot has stopped working i have tried swapping cards (didnt work), have updated the firmware (didnt work), have tried the diagnostic toolkit (didnt work), tried contacting microsoft to send it in for reapairs but the…

Surface | Surface Go | Performance and maintenance
asked 2025-08-30T14:33:46.34+00:00
James Norrie 0 Reputation points
answered 2025-09-01T14:49:40.34+00:00
Jay Mark Dullan 5,925 Reputation points Independent Advisor
1 answer

Surface go 2 cover keyboard not working. No backlight and unresponsive

just got it out to use after a week of no use and realized the keyboard is unresponsive, the keyboard backlight doesn't come on . I have tried youtube help videos but nothing seem to work. Please help

Surface | Surface Go | Performance and maintenance
asked 2025-08-31T02:04:55.9066667+00:00
Biyi Akinsuyi 0 Reputation points
answered 2025-09-01T14:00:24.7166667+00:00
Jay Mark Dullan 5,925 Reputation points Independent Advisor
2 answers

Expanding Storage with a MicroSD Card

I recently installed a MicroSD card (XDXC) on my Go-3 as a way of expanding storage. I've already moved all of the apps that have a Move functionality in the Installed Apps list. Wondering if I can uninstall and reinstall other apps that don't have the…

Surface | Surface Go | Performance and maintenance
asked 2025-08-16T13:39:49.4833333+00:00
Kevin Upton 50 Reputation points
commented 2025-08-19T15:04:01.3466667+00:00
Jeric 9,190 Reputation points Independent Advisor
1 answer

How do I update Windows 11 24H2 on a Surface Go 2 tablet? There is only about 64Gb space on it but there is also a 4Tb drive attached.

Every installation attempt for the latest update results in a message about ccreating more space, but nothing to say how much space, or whether it can use an attached hard drive. The same happens with the Windows 365 updates. Can Microsoft provide an…

Surface | Surface Go | Performance and maintenance
asked 2025-08-15T09:45:04.0533333+00:00
TUCKWOOD, BARRY 0 Reputation points
edited an answer 2025-08-15T13:41:40.1+00:00
Jeric 9,190 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Uninstalled and Deleted Programs Still Taking Up Storage Space

My Surface Go 3 predictably has nearly maxxed out storage. To extend storage, I recently installed a microSD card, then uninstalled my biggest desktop program (Quicken) from C:/Program Files (x86). I also uninstalled a few smaller programs from…

Surface | Surface Go | Performance and maintenance
asked 2025-08-07T19:23:43.03+00:00
Kevin Upton 50 Reputation points
commented 2025-08-11T13:47:37.2033333+00:00
Kevin Upton 50 Reputation points
2 answers One of the answers was accepted by the question author.

How to Move an Installed App

Just installed an SD drive on my Surface Go 3 and would like to move an "external" app (in this case, Quicken) from the C-drive to the new SD drive in order to free up space. Tried clicking the ellipsis on the Installed Apps function under…

Surface | Surface Go | Performance and maintenance
asked 2025-07-28T13:28:51.2666667+00:00
Kevin Upton 50 Reputation points
commented 2025-08-03T15:37:31.5766667+00:00
Kevin Upton 50 Reputation points
1 answer

Screen stays black after new update

Hi, Whoever can help After the most recent update my Surface Go has stopped responding to anything other then a force shut down, An error pop up occurs asking me to plug and external storage device, After following the instructions to plug one in, It…

Surface | Surface Go | Performance and maintenance
asked 2025-07-15T06:24:34.6433333+00:00
Duchaun Clarke 0 Reputation points
answered 2025-07-15T07:32:24.7+00:00
Chen1018 13,840 Reputation points Independent Advisor
3 answers

Why is touch ID and facial recognition not working anymore?

I can only use my pin now, but I want to be able to use touch ID and facial recognition. I have tried using the toolkit to fix it, but nothing is working! I have been having so many problems with this laptop, and now this. please help!

Surface | Surface Go | Performance and maintenance
asked 2023-07-21T20:38:33+00:00
Anonymous
1 answer

Can Surface GO 4 support Python?

Can surface Go 4 supports software like Python ot Tableau?

Surface | Surface Go | Performance and maintenance
asked 2024-08-15T09:54:46+00:00
Anonymous
3 answers

Microsoft Surface Go 2 LTE (model 1927) Touch not working

After unlock the BIOS on my Microsoft Surface Go 2 LTE(model 1927), the edges of the touchscreen no longer respond to…

Surface | Surface Go | Performance and maintenance
asked 2025-06-28T11:23:58+00:00
Anonymous