273 questions
273 questions with Surface | Surface Go | Performance and maintenance tags
19 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 41%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
1 answer
Surface Go 2 - storage space
Hi, Sorry for repeating this question (originally made here: https://dori-uw-1.kuma-moon.com/en-us/answers/questions/3891976/surface-go-2-storage-space). The issue is the very reduced 64GB not being enough, even after I've followed all the advices I've got…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-26T17:47:45.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 55.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Claudino Carvalho
0
Reputation points
answered 2025-12-07T01:39:14.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,591
Reputation points MVP
1 answer
claim warranty for type cover
claim warranty for type cover.Type cover tidak berfungsi dengan baik
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-11-25T01:34:39.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
SITI ZALEHA BINTI RAMLI
0
Reputation points
commented 2025-11-26T11:01:06.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,985
Reputation points Microsoft External Staff
Moderator
2 answers
How do I order a tiny screw that hold the back stand to my Surface Go 2 tablet?
How do I order a tiny screw that attaches the back stand to my Surface Go 2 tablet?
Surface | Surface Go | Performance and maintenance
273 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 41%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
3 answers
S092 Media Markt - Problem with Customer Product Serialnumber 0B338CG24353GP
Guten TAg, wir, Media Markt Stuttgart- Koenigstrasse, S092 würden gerne das Notebook: Hersteller - MICROSOFT Hauptwarengruppe - NOTEBOOK Achtung Daten enthaltend Artikel - XK1-00022 LAPTOP GO 3 I5-1235U/8GB/256GB PLATIN EAN-Code <PII Removed> S/N -…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-10-10T09:39:41.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 0%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kurz, Tsisana
0
Reputation points
edited the question 2025-10-24T07:47:25.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
1 answer
One of the answers was accepted by the question author.
Issue Completing Device Repair Order – No Payment Method Available In last step
I have been trying to submit a device repair order for a Microsoft product via your online service platform. Unfortunately, I am encountering a technical issue that prevents me from completing the process. Issue Description: At Step 2 “Payment,” the…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-10-23T07:22:51.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 39%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED7%3C/text%3E%3C/svg%3E)
DirkGoeritz-7138
20
Reputation points
accepted 2025-10-23T14:57:40.4466667+00:00
DirkGoeritz-7138
20
Reputation points
1 answer
Keyboard Issue
Dear Team, 0B33DT4224637H Surface laptop having Keyboard issue. Kindly do the needful updated the Drivers too but though issue is remains constant. Thanks & Regards, Dipesh More
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-10-10T06:20:32.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Singh
0
Reputation points
answered 2025-10-10T12:39:08.63+00:00
Edward Schlobohm01
9,240
Reputation points
Independent Advisor
1 answer
How to fix a Microsoft Surface Go 2 keyboard.
Hello, I have a Microsoft Surface Go 2 laptop and the keyboard and touchpad is not working. The power button and all of the plug-ins work. Other than that the computer works perfectly fine. I have checked the drivers and made sure everything is updated…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-10-10T00:03:30.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 47%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jaxon Treadway
0
Reputation points
answered 2025-10-10T12:38:10.8966667+00:00
Carlo Luna
5,155
Reputation points
Independent Advisor
1 answer
Intel Wireless Bluetooth Driver Status_Device_Power_Failure on Surface Go 3
My Bluetooth isn't working. In Device Manager, under Bluetooth, the Intel Wireless Bluetooth shows Code 10 Status_Device_Power_Failure. I'm on a Surface Go 3, Windows 11 (Insider Preview) 26200.6718 I've tried to update the Drive; uninstall /…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-09-21T14:38:50.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Santiago Petersen
36
Reputation points
answered 2025-09-22T14:13:14.34+00:00
JANSHER L
8,535
Reputation points
Independent Advisor
1 answer
Surface is bloated but barely has anything on it version 2
This question piggy-backs off of another question of the same title. All of my troubleshooting started with this question: https://dori-uw-1.kuma-moon.com/en-us/answers/questions/2296680/surface-is-bloated-but-barely-has-anything-on-it whereby I've already…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-09-02T02:25:02.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 41%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TJackson
0
Reputation points
edited an answer 2025-09-02T15:06:54.8733333+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
1 answer
Surface go 4 sd card slot not working
Hi my surface go 4 sd card slot has stopped working i have tried swapping cards (didnt work), have updated the firmware (didnt work), have tried the diagnostic toolkit (didnt work), tried contacting microsoft to send it in for reapairs but the…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-30T14:33:46.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 63%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
James Norrie
0
Reputation points
answered 2025-09-01T14:49:40.34+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
1 answer
Surface go 2 cover keyboard not working. No backlight and unresponsive
just got it out to use after a week of no use and realized the keyboard is unresponsive, the keyboard backlight doesn't come on . I have tried youtube help videos but nothing seem to work. Please help
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-31T02:04:55.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 57.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Biyi Akinsuyi
0
Reputation points
answered 2025-09-01T14:00:24.7166667+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
2 answers
Expanding Storage with a MicroSD Card
I recently installed a MicroSD card (XDXC) on my Go-3 as a way of expanding storage. I've already moved all of the apps that have a Move functionality in the Installed Apps list. Wondering if I can uninstall and reinstall other apps that don't have the…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-16T13:39:49.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
50
Reputation points
commented 2025-08-19T15:04:01.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
9,190
Reputation points
Independent Advisor
1 answer
How do I update Windows 11 24H2 on a Surface Go 2 tablet? There is only about 64Gb space on it but there is also a 4Tb drive attached.
Every installation attempt for the latest update results in a message about ccreating more space, but nothing to say how much space, or whether it can use an attached hard drive. The same happens with the Windows 365 updates. Can Microsoft provide an…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-15T09:45:04.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 27%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
TUCKWOOD, BARRY
0
Reputation points
edited an answer 2025-08-15T13:41:40.1+00:00
Jeric
9,190
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Uninstalled and Deleted Programs Still Taking Up Storage Space
My Surface Go 3 predictably has nearly maxxed out storage. To extend storage, I recently installed a microSD card, then uninstalled my biggest desktop program (Quicken) from C:/Program Files (x86). I also uninstalled a few smaller programs from…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-08-07T19:23:43.03+00:00
Kevin Upton
50
Reputation points
commented 2025-08-11T13:47:37.2033333+00:00
Kevin Upton
50
Reputation points
2 answers
One of the answers was accepted by the question author.
How to Move an Installed App
Just installed an SD drive on my Surface Go 3 and would like to move an "external" app (in this case, Quicken) from the C-drive to the new SD drive in order to free up space. Tried clicking the ellipsis on the Installed Apps function under…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-07-28T13:28:51.2666667+00:00
Kevin Upton
50
Reputation points
commented 2025-08-03T15:37:31.5766667+00:00
Kevin Upton
50
Reputation points
1 answer
Screen stays black after new update
Hi, Whoever can help After the most recent update my Surface Go has stopped responding to anything other then a force shut down, An error pop up occurs asking me to plug and external storage device, After following the instructions to plug one in, It…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-07-15T06:24:34.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 57.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Duchaun Clarke
0
Reputation points
answered 2025-07-15T07:32:24.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Chen1018
13,840
Reputation points
Independent Advisor
3 answers
Why is touch ID and facial recognition not working anymore?
I can only use my pin now, but I want to be able to use touch ID and facial recognition. I have tried using the toolkit to fix it, but nothing is working! I have been having so many problems with this laptop, and now this. please help!
Surface | Surface Go | Performance and maintenance
273 questions
asked 2023-07-21T20:38:33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Can Surface GO 4 support Python?
Can surface Go 4 supports software like Python ot Tableau?
Surface | Surface Go | Performance and maintenance
273 questions
asked 2024-08-15T09:54:46+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Microsoft Surface Go 2 LTE (model 1927) Touch not working
After unlock the BIOS on my Microsoft Surface Go 2 LTE(model 1927), the edges of the touchscreen no longer respond to…
Surface | Surface Go | Performance and maintenance
273 questions
asked 2025-06-28T11:23:58+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous