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Surface go 2 cover keyboard not working. No backlight and unresponsive

Biyi Akinsuyi 0 Reputation points
2025-08-31T02:04:55.9066667+00:00

just got it out to use after a week of no use and realized the keyboard is unresponsive, the keyboard backlight doesn't come on . I have tried youtube help videos but nothing seem to work. Please help

Surface | Surface Go | Performance and maintenance
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  1. Jay Mark Dullan 5,925 Reputation points Independent Advisor
    2025-09-01T14:00:24.7166667+00:00

    Hello Biyi,

    Thanks for reaching out to the Microsoft Community! I’m really sorry to hear you’re having trouble with your Surface. Let’s see what we can do to sort this out. Since you mention you tried using youtube videos, May I know what kind of troubleshoot you did and also did you try to clean and reattach again the keyboard? Detach the keyboard then clean the connector pins with a microfiber cloth or compressed air then reattach firmly until it clicks—wiggle slightly to ensure good contact. incase you tried this and also you already update your surface, you can try to use Surface Diagnostic Toolkit https://support.microsoft.com/en-us/surface/fix-common-problems-using-the-surface-app-and-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5#bkmk_sdt

    Run the tool to detect and fix hardware/software issues.

    Feel free to reply for better understanding.

    Warm regards,

    JayMark

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