Microsoft 365 and Office OneDrive For education MacOS

2 answers

OneDrive 1TB says it's full, but that can't be.

I use One Drive and now it says that the 1TB storage is full, which I can believe. I have already transferred files from the One Drive to an external hard drive and deleted the files for good. The trash is empty. Still, it says that it's full. I would…

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Müller Susanne 0

commented

Flora-T 7,385 Microsoft External Staff Moderator

3 answers

My recent files/folders cannot be located in OneDrive. It's is not in either recycling bins.

I have OneDrive running on a macOS 12.7.6. OneDrive was having issues syncing possibly due to incompatibility issues. After downgrading OneDrive to a version that supports macOS 12, my recent folders/files are no longer on the OneDrive. I've located some…

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Raymond Francisco 0

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Ryan-N 8,245 Microsoft External Staff Moderator

2 answers

I'm experiencing a very weird issue

Basically, I can't access the Microsoft 365 site from my computer, not even via the browser. This issue started out with the OneDrive app not wanting to sign me in, which led me to believe that OneDrive must momentarily be down. However, fast forward a…

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Albert 0

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james ehen 0

2 answers

Como contactar con soporte humano de Microsoft

¡Buen dia! Como puedo contactar directamente con soporte humano de Microsoft ya que no eh logrado encontrar esta opción, todo se limita a tutoriales, pero yo requiero contactar directamente con ellos.

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Ricardo Adame Maldonado 5

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Lydia M. Merced 0

4 answers

OneDrive stuck in a loop of folders into folders into folders

My OneDrive is stuck in an eternal loop. I have looked at others that have had similar problems but somehow the solutions cannot be applied to my case. So I have two problems: My OneDrive has not been syncing since late august. I did not realize this…

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Olivia Viktoria Jensen Levinsen 0

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Olivia Viktoria Jensen Levinsen 0

1 answer

OneDrive is permanently stuck on “Looking for changes” on my Mac

Hi, My OneDrive is permanently stuck on “Looking for changes” on my Mac, and it never finishes syncing. Here’s what I’ve already tried: Unlinked and re-linked my OneDrive account Quit and reinstalled OneDrive Cleared the OneDrive cache Removed related…

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Saeed Zolfaghary Pour 0

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TiNo-T 9,265 Microsoft External Staff Moderator

1 answer

Unable to open some files in a shared folder

Hello, I need to view files in a folder shared with me by someone from Microsoft. The folder contains JSON files and a PDF file. I can open the JSON files just fine, but when I try to open the PDF file, it says "Need permissions" or…

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momo 20

edited a comment

TiNo-T 9,265 Microsoft External Staff Moderator

2 answers

How do I install a shortcut for Microsoft Word on the dock of my macbook because I can't find the Microsoft App under Applications?

I have subscription for Microsoft 365 Office, but I cannot install a shortcut for the Microsoft Word on the dock of my macbook because when I go to Applications, I don't see the Microsoft Application on the list. Can someone help me with this problem?…

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Anne Panares 20

accepted

Anne Panares 20

1 answer

How do I retrieve files that disappeared from my desktop, but linked with to a deactivated onedrive?

My high school had a onedrive account, but was deactivated when I graduated high school in 2022. I got a new computer since in 2025, and assumed that my files were uploading to my college onedrive account. Instead, all my files were backing up to my…

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Park, Jeffrey 0

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Tammy-Ng 5,510 Microsoft External Staff Moderator

2 answers

HELP I can find all my documentos, they where deleted.

Today I wanted to look at a video I had in my One drive, it was an old family video, and I wanted to get it back, I had a link for it but it says its no longer working, then I searched for my other stuff and then notices all my fotos and videos are gone,…

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GINO ALEJANDRO CABRERA ZEPEDA 0

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Jack-Bu 5,490 Microsoft External Staff Moderator

1 answer

transfer one drive notes to other email

I have been logged into my old work email on OneDrive instead of my uni email and have all of my notes from the past year saved under my work account. Is there I way I can transfer all the information to be saved under my uni email. I don't have access…

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Ava Nesbitt 0

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Tammy-Ng 5,510 Microsoft External Staff Moderator

3 answers

I shared a document with a friend who copied and accidentally deleted the file

Hi, I shared a document on OneDrive Microsoft Docs with a fellow school mate. She had editing permissions. She copied the document and then the page disappeared. I tried to restore the original and it did not work. I only had a one page outline of the…

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S 0

commented

Michelle-N 9,260 Microsoft External Staff Moderator

1 answer

URGENT: Need to Recover Files from Deactivated OneDrive Account – Files Appear Locally with Previews on Mac

Hi Microsoft Support, I’m urgently seeking help recovering my files from OneDrive. My account appears to have been deactivated or is no longer accessible. However, on my MacBook, I can still: View the OneDrive folders and filenames through Finder See…

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John Rizzetto 0

commented

Dora-T 8,520 Microsoft External Staff Moderator

4 answers

lost all data on OneDrive

hi, I just lost all data on my OneDrive. please write to support me on retrieving the data. this is super urgent. thank you. ****@insead.edu regards, Mia

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ZHU Mia 20

accepted

ZHU Mia 20

3 answers

Onedrive files disappearing on Mac

I have recently transferred from a HP laptop,, to an iPad, to a Mac (long story). I was able to transfer all my one drive files over successfully but whenever I edit something on my Mac it saves but I cannot find it in the folder where I saved it. Where…

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Emily H 0

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Tammy-Ng 5,510 Microsoft External Staff Moderator

1 answer

Onedrive rewrites version history

Onedrive is "rewriting history": it replaces the older versions of Word files with newer ones (rather than keeping the original version intact). Thus, as I make a change to the file, these changes are reflected in all previous versions of that…

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IB 0

commented

IB 0

1 answer

I keep receiving this message but I have done that multiple times and it still isnt working"Authentication cookie could not be updated. Try signing out, and signing in again"

I am trying to access a onedrive document, I have cleared my cache and logged on and off multiple times.

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Bishaw, Rylee 0

answered

Killian-N 6,815 Microsoft External Staff Moderator

3 answers

OneDrive not working again for all safari users in new online 365 interface.

This was an issue last year as well from what I recall. Currently any safari user I have tested with (about 10) across different MacOS version all have the same issue. https://m365.cloud.microsoft/onedrive It shows that the user has no documents shared…

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Anonymous

5 answers

How can I fix my auto save?

My auto save has not been working on my word documents. I have been checking and the doc says that it is saved, but when I come back to it the next day, my work is gone. At first, I thought this was because I had a document that was too long, so I…

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Anonymous

5 answers

OneDrive iOS 12.7.6

Please add support for OneDrive on Mac iOS 12.7.6 The more you fight, the less you win.

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Anonymous

Microsoft 365 and Office | OneDrive | For education | MacOS

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301 questions with Microsoft 365 and Office | OneDrive | For education | MacOS tags

OneDrive 1TB says it's full, but that can't be.

My recent files/folders cannot be located in OneDrive. It's is not in either recycling bins.

I'm experiencing a very weird issue

Como contactar con soporte humano de Microsoft

OneDrive stuck in a loop of folders into folders into folders

OneDrive is permanently stuck on “Looking for changes” on my Mac

Unable to open some files in a shared folder

How do I install a shortcut for Microsoft Word on the dock of my macbook because I can't find the Microsoft App under Applications?

How do I retrieve files that disappeared from my desktop, but linked with to a deactivated onedrive?

HELP I can find all my documentos, they where deleted.

transfer one drive notes to other email

I shared a document with a friend who copied and accidentally deleted the file

URGENT: Need to Recover Files from Deactivated OneDrive Account – Files Appear Locally with Previews on Mac

lost all data on OneDrive

Onedrive files disappearing on Mac

Onedrive rewrites version history

I keep receiving this message but I have done that multiple times and it still isnt working"Authentication cookie could not be updated. Try signing out, and signing in again"

OneDrive not working again for all safari users in new online 365 interface.

How can I fix my auto save?

OneDrive iOS 12.7.6