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How can I fix my auto save?

Anonymous
2025-04-30T19:46:49+00:00

My auto save has not been working on my word documents. I have been checking and the doc says that it is saved, but when I come back to it the next day, my work is gone. At first, I thought this was because I had a document that was too long, so I started a new one. This new one did not save my progress from yesterday, and it is only 6 pages. I have checked my settings, and it says that my word docs are automatically saved to my one drive. The loss of work is the case both for when I use my app on my MacBook Air or when I use my online account at portal.office.com.

Microsoft 365 and Office | OneDrive | For education | MacOS

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  1. Anonymous
    2025-04-30T22:49:57+00:00

    Hi.

    Thank you for reaching out to Microsoft Community

    I'm sorry to hear about the issues you're experiencing with auto save in Word on your Mac. Here are some steps you can take to troubleshoot this problem:

    1. Make sure you are signed in to your Microsoft account in Word on your Mac.
    2. Check if the AutoSave feature is enabled in Word. You can do this by going to Word > Preferences > Save and make sure the "AutoSave OneDrive and SharePoint Online files by default on Word for Mac" option is checked.
    3. Ensure that you have a stable internet connection while working on your documents to allow for proper syncing with OneDrive.
    4. Try repairing your Office installation by going to Help > Check for Updates in Word and following the on-screen instructions.
    5. If the issue persists, you can try resetting Word preferences by holding down the Option key while launching Word and then clicking on "Reset Preferences."

    If these steps do not resolve the issue, please reach out to Microsoft support for further assistance.

    Customer service phone numbers - Microsoft Support

    Jose R.

    Microsoft Community Support

    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)

    Estimated Response Time: Within 1 Business Day.

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  2. Charles Kenyon 159.1K Reputation points Volunteer Moderator
    2025-05-01T01:58:48+00:00

    To get the best results, use the desktop application with documents saved to your computer.

    There have been numerous posts here from people who have lost work relying on Autosave.

    AutoSave only works for documents on OneDrive and SharePoint.

    My opinions on various Word offerings in a pdf.

    1 person found this answer helpful.
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  3. Anonymous
    2025-05-01T19:16:52+00:00

    Any update?

    Please keep me posted.

    Jose R.

    Microsoft Community Support

    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)

    Estimated Response Time: Within 1 Business Day.

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  4. Anonymous
    2025-05-01T22:22:26+00:00

    Thank you both for your help. I will report back tomorrow when I get the chance to work on my personal laptop.

    -A

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  5. Anonymous
    2025-05-02T23:37:29+00:00

    Great.

    I'll be here.

    Jose R.

    Microsoft Community Support

    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)

    Estimated Response Time: Within 1 Business Day.

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