2,299 questions
2,299 questions with Surface | Surface Pro | Performance and maintenance tags
1 answer
Horrible issues with microsoft surface pro 11 on ARM processor
I've been a long time microsoft fan boy and really have liked the surface pro set up (now on my 3rd one). however, recent purchase of 11 with ARM processor has been very painful. can't connect One Drive backup after multiple fixes tried, citrix based VPN…
Surface | Surface Pro | Performance and maintenance
asked 2026-03-25T11:41:09.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 8%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kevin tull
0
Reputation points
commented 2026-04-09T06:46:38.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
2 answers
how do i get the touch screen function to work on my surfacce pro7 after updating to windows 11
How do i get the touch screen to work on my surface pro 7 now that i gave up and updated to windows 11. i lost the tablet layout option already, i don't want to lose touch features too. Moved from: Windows for home | Windows 11 | Devices and drivers
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-04-01T23:27:32.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 28.000000000000004%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kathryn Brumsted
0
Reputation points
commented 2026-04-03T07:36:16.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 9 not booting
Hi, I have a Surface Pro 9 which will not get past the windows logo. I have tried to boot to a USB or BIOS and it just stays on the logo screen with no change. I have tried to change the drive in case that was the issue but the only drives i have are M.2…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-04-01T11:16:03.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Ben Ormonroyd
20
Reputation points
commented 2026-04-02T07:33:45.1133333+00:00
Ben Ormonroyd
20
Reputation points
2 answers
Surface pro 11 and HP printers
My surface pro 11 not working with HP printers. Can anyone please suggest any SPECIFIC printer model(any make) they got to work with SP 11? HP service tram just 2 hours with my laptop and printer while I waited, no solutions. I returned the printer.…
Surface | Surface Pro | Performance and maintenance
2,299 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen
So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-02-12T17:22:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arin Martin
10
Reputation points
commented 2026-03-27T18:53:52.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Allen
0
Reputation points
2 answers
I am unable to start a service request on a Surface Pro tablet.
I have added a Surface Pro serial number to my Microsoft account. A prompt stated that the device has been added. The device does not show in my account even after 24 hours. The device is out of warranty, however, I wish to open a service request to…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-24T15:53:55.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 42%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Christopher Feighner
0
Reputation points
answered 2026-03-25T01:27:40.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
2 answers
I cannot Download a factory recovery image for Microsoft Surface Pro 6
Hi, My Surface Pro 6 is failing to boot. I’ve tried to source a recovery image from the Microsoft support site, but the download link appears to be broken. Could you provide a working link or share the necessary image file so I can restore the…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-24T18:47:16.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
pariwat suansethsa
0
Reputation points
answered 2026-03-25T01:01:53.6433333+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
3 answers
Non paged pool memory at 2.2 GB
I'm facing some performance issues in my Surface Pro 11 (X Elite processor). Checking the task manager, I linked the slow performance situation to peaks of 99% of memory usage. I am a developer and I never had issues working with my Surface Laptop 4…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-01-04T20:09:07.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 70%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Victor Tamotsu
15
Reputation points
edited a comment 2026-03-24T06:49:41.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 0%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
jonathan wright
0
Reputation points
2 answers
surface pro 7 + keyboard issue.
I recently bought this refurbished and have insurance on it. It got broken, and the stand needs repair. The insurance company claims the stand is an accessory and is not covered, but I maintain it's part of the device. Please clarify which it is.
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-22T14:27:33.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 85%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
martin o connor
0
Reputation points
answered 2026-03-22T15:45:35.5266667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
2 answers
Need to get Surface repaired
I need to get a surface sent in for a repair and cannot find anywhere on site to get this done
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-20T17:57:33.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Craig Pijut
0
Reputation points
answered 2026-03-21T04:00:58.0466667+00:00
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Continual problems with my Surface Pro 11
After having had great success with an earlier surface Pro, I purchased a new surface Pro 11 in late 2024. It has proven to be the most troublesome and frustrating computer i have ever owned. I have to cold reboot it daily, because if it is left on for…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-20T17:57:25.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Roger Mundell
20
Reputation points
accepted 2026-03-20T18:04:21.47+00:00
Roger Mundell
20
Reputation points
1 answer
Unable to access surface pro.
Cannot log into surface pro as a result cannot access or reset the device. The account was set up as a work account however, the exchange password is not working but does work on other devices and accessing the exchange account on other devices.
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-18T14:55:32.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 23%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ross Layton
0
Reputation points
answered 2026-03-19T15:20:25.1666667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
1 answer
How to Submit Repair Request WITHOUT SIGNING IN
I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-08T02:32:14.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
graeffb@graeff0630.com
0
Reputation points
commented 2026-03-17T12:36:05.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 56.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Steve Pugliese
5
Reputation points
3 answers
new surface pro facial recognition and pin isn't working
I just purchased a microsoft surface pro tablet/laptop and its acting weird. can't use the pin and keep having to restart. the facial recognition isn't working. Several of the functionality with the laptop is off. I need to speak with someone as its…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-13T19:32:25.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 70%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Will Scott
0
Reputation points
commented 2026-03-17T06:59:09.8766667+00:00
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 10 for Business Running Hot and Fan is noisy
The Surface is docked, so its screen is turned off mostly. It feels hot to the touch, and the fan is noisy. Even when there is not a lot happening on the PC. The CPU usage is pretty low at less than 10% average when I watch the graph on Task…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-02-23T12:15:57.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Craig Bullock
0
Reputation points
answered 2026-03-14T12:54:55.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
13,065
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Surface Pro 9 is stuck in a boot loop, it cannot even enter UEFI.
There was a windows update on my Surface Pro to be installed, it asked to restart the device to install. I did that and ever since it has continued to be in a boot loop. It only shows the windows logo then goes blank and repeats. I have tried the various…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2025-08-06T12:28:29.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 28.999999999999996%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Noel Allan
0
Reputation points
commented 2026-03-12T08:21:05.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 46%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETU%3C/text%3E%3C/svg%3E)
Tennigkeit, Uwe
0
Reputation points
2 answers
Problems with Surface Pro 11
Hi I have problems with my SP 11 Windows 11 professional Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz) 64-bit operating system, ARM-based processor There are some issues with print drivers not working correctly, and inability to use the printer…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-07T23:52:17.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 97%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Recalculating
0
Reputation points
commented 2026-03-11T10:08:21.11+00:00
Akhil
5
Reputation points
2 answers
How to ship the broken screen surface which is still under warranty
How to ship the broken screen surface which is still under warranty? Device Serial Number: BK33J8R25203KV Standard Warranty: Expires Jun 27, 2026
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-09T20:21:14.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 54%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Javad Ebadi
0
Reputation points
answered 2026-03-10T01:29:52.1933333+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Pro 8: Serial Hub Driver Code 10 Even After Re-Imaging the Device
Following a recent update, I started getting a Code 10 on the Serial Hub driver on my Surface Pro 8. Current symptoms (beyond the error code) Keyboard cover works in BIOS but not in Windows No battery information on the task bar, and computer will…
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-07T14:34:50.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Mullen
10
Reputation points
answered 2026-03-07T14:35:05.0033333+00:00
Q&A Assist
2 answers
surface pro 8 won’t start
blue screen with bit locker comes up computer otherwise won’t start i have done all the recommended stuff from the chat and want to speak to a human
Surface | Surface Pro | Performance and maintenance
2,299 questions
asked 2026-03-06T20:50:12.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
shari gabriel
0
Reputation points
answered 2026-03-07T00:06:57.2866667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator