surface pro 7 + keyboard issue.

The Surface-kick stand is built-in hardware.

See this reference from Microsoft:

It is listed under:

Mechanical features: Magnesium body, kickstand with full-friction multiposition hinge to 165 degrees, magnetic attach for keyboard fold stability

Under: Top Features and Benefits

"Share ideas naturally. Surface Pro 7 transforms from laptop to tablet with the innovative, built-in kickstand..."

https://news.microsoft.com/wp-content/uploads/prod/sites/562/2019/10/Surface-Pro-7-fact-sheet-10-3.pdf

✔ So you have a valid claim

Microsoft documentation in the provided context does not define whether the Surface Pro 7 kickstand is considered an “accessory” versus an integral part of the device for insurance purposes. The context only covers:

• How to get service or repair for Surface devices (including out-of-warranty or damaged devices) via Microsoft.
• How to start a service order or replacement process online for damaged or out-of-warranty Surface devices.
• General warranty and repair options, including out-of-warranty service and Microsoft Complete coverage.

These materials describe how Microsoft services damaged Surface hardware but do not classify the kickstand specifically for insurance coverage decisions. Insurance coverage terms are determined by the insurance provider’s policy, not by the Microsoft repair process described here.

For hardware repair or replacement directly through Microsoft (separate from insurance), use the standard Surface service process:

1. Go to Select device for service and sign in with a Microsoft account.
2. Select or register the Surface Pro 7.
3. Follow the instructions to create a service order, choosing the appropriate damage type.

If the device is out of warranty, out-of-warranty service options and costs apply as described in the warranty and repair documentation.

References:

• Get service for your out of warranty or damaged Surface
• Hardware protection, warranty, and repair