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I've been a long time microsoft fan boy and really have liked the surface pro set up (now on my 3rd one). however, recent purchase of 11 with ARM processor has been very painful. can't connect One Drive backup after multiple fixes tried, citrix based VPN failures consistently, screenshot clipping freezes whole machine and causes restart. Please microsoft help! I feel like the disclosures should have been clearer at purchase on the limitations of this setup. Anyone having similar issues? -Kevin
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Hi,
Confirm whether your system is running the ARM64-compatible OneDrive client. If not, I recommend reinstalling OneDrive or resetting sync to ensure you’re on the correct build.
For the VPN issue, please verify that you have the latest ARM64 Citrix Workspace app installed. If problems persist, I suggest checking with your IT team or Citrix support to confirm ARM compatibility for your organization’s setup.
Thanks!
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Reset One Drive
Win + R → onedrive.exe /reset
For Citrix:
Install latest ARM-compatible version ONLY
For freezing:
Run Windows Update fully
Install latest Surface firmware
Update graphics drivers
If your workflow depends on VPN + Citrix → ARM will continue to frustrate you so better to switch over to Intel based platforms
