468,485 questions with Microsoft 365 and Office-related tags

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3 answers

Excel 365 a different cell being selected than the one clicked

Issue: In Excel for Microsoft 365, clicking on a cell occasionally results in a different cell being selected than the one clicked. The issue occurs intermittently. Workaround: Switching between worksheet tabs temporarily fixes the problem, but it…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-04-08T13:13:07.9433333+00:00
Neudecker, Sebastian 0 Reputation points
edited a comment 2026-04-09T14:05:56.5466667+00:00
Julie Huynh 740 Reputation points Independent Advisor
1 answer

word documents

I bought a new computer and how to get saved word documents from another computer

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-09T14:05:07.7133333+00:00
Patrick Connors 0 Reputation points
answered 2026-04-09T14:05:28.4966667+00:00
Q&A Assist
3 answers

URRGENT!! Error code 0x8004de40

I’m getting an error (0x8004de40) in Microsoft Word when trying to open or save files. It keeps asking me to sign in again, even though I’m already logged in with my work account. I'm requesting for the help.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-09T04:40:44.0633333+00:00
Liam Carter 0 Reputation points
edited an answer 2026-04-09T14:04:42.4833333+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
3 answers

Bought a new Business Plan sub for my new business venture but cannot access account

Hi, I am starting a new venture with someone else and tried to setup our Microsoft business account a few minutes ago. We misunderstood the start of the process and entered the desired but not yet created email address, which we now realise is the email…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:40:10.3433333+00:00
Astrid Obradovic 0 Reputation points
commented 2026-04-09T14:04:07.51+00:00
Tamara-Hu 13,305 Reputation points Microsoft External Staff Moderator
1 answer

Locked out as admin from my business account

I cant log into my account (not the account I registered here as I cant log into it! My 2 factor authentication is stuck in a loop. I try and log in via my laptop and it asks me to verify with a code on the Authenticator app and when i enter the 2 digit…

Microsoft 365 and Office | Access | For business | Other
asked 2026-04-09T14:01:26.88+00:00
Joe Bester 0 Reputation points
answered 2026-04-09T14:01:49.7966667+00:00
Q&A Assist
0 answers

Microsoft is a nightmare for people with strokes or other serious neurologic conditions

I am angry that Microsoft makes it nearly impossible to get help especially for people who are elderly or disabled. You click on a link and then you get rerouted over and over. I simply wanted my product code but it's not on my home page. If you pay for…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-08T22:34:24.2333333+00:00
Lakisha Parker 0 Reputation points
edited the question 2026-04-09T13:58:37.14+00:00
Lakisha Parker 0 Reputation points
1 answer

Copilot stopped being able to read my Word or PDF files

M365 Copilot has stopped being able to ready my Word or PDF files since yesterday, all of a sudden. It says: "The file appears to be empty, corrupted, or in a format I can’t read.". It gives me this error for all my Words and PDF files. I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-04-09T13:56:37.69+00:00
Rey 0 Reputation points
answered 2026-04-09T13:56:57.6266667+00:00
Q&A Assist
1 answer

Microsoft credentials

How to migrate my online credentials from organizational to personal account

Microsoft 365 and Office | Other
asked 2026-04-09T13:46:40.58+00:00
Tshepo Makwaba 0 Reputation points
answered 2026-04-09T13:47:00.02+00:00
Q&A Assist
2 answers

"Unknown Render Failure" for Read Access in SharePoint Large Document Library

We are encountering an issue in our SharePoint site when attempting to share a folder from a document library with a user assigned read access. The user receives the following error message: "Unknown render failure. This item isn't available. It…

Microsoft 365 and Office | SharePoint | Development
asked 2026-04-08T13:12:01.0233333+00:00
Selvakumar K 25 Reputation points
commented 2026-04-09T13:44:23.43+00:00
Gabriel-N 15,600 Reputation points Microsoft External Staff Moderator
1 answer

all personal files moved from hard drive to one drive

How do i restore all my personal files to myhard drive which have been removed to one drive.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-09T13:39:58.95+00:00
stephanie seeley 0 Reputation points
answered 2026-04-09T13:40:22.31+00:00
Q&A Assist
5 answers

I have Microsoft 365 - why is Microsoft offerring me Outlook?

Since I have Microsoft 365, there is no reason for Microsoft offering me Microsoft Outlook! Kindly arrange to stop such commercial approaches without me having to do anything. Please confirm when that has been done. Thanks.

Microsoft 365 and Office | Other
asked 2026-04-07T14:24:52.3233333+00:00
Visio user 0 Reputation points
answered 2026-04-09T13:36:30.85+00:00
Sumit D - IA 164.1K Reputation points Independent Advisor
2 answers

Dynamics 365 Pop Up Message that will not stop

On Dynamics 365 on sales order page...When I go to analysis mode, I get a pop up that says, "We detected you are using columns that were previously added using a deprecated functionality. To add them back, use Add columns from functionality or ask…

Microsoft 365 and Office | Development | Other
asked 2026-04-09T12:56:32.49+00:00
Erika Winstead 0 Reputation points
answered 2026-04-09T13:31:19.9166667+00:00
Gabriel-N 15,600 Reputation points Microsoft External Staff Moderator
19 answers

Whenever I try to audit using Purview, I get no results

I was hoping I can get assistance as to purview audits. I was trying to run an audit on my own account and other accounts and I am getting no results even though I know I should be getting results. Any chance anyone can help me find out what's going…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2023-12-14T20:52:17+00:00
Anonymous
edited an answer 2026-04-09T13:29:12.49+00:00
Don Varnau 19,755 Reputation points Volunteer Moderator
1 answer

Refund from Unused balance in my suspensed microsoft account

Hi there will I get a refund from my unused balance in my Microsoft account ? I have done my identity verification and also submitted my appeal but the suspension is still held Please I have come here to say whatever the case may be I am sorry that i am…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-09T13:28:51.43+00:00
Edima Akpakpan 0 Reputation points
answered 2026-04-09T13:29:03.7533333+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

MS365 products not signing in as even when internet connection is available

Microsoft 365 products will not sign into 365 account when starting, claiming that there is no internet connection when there is an internet connection error 0x800704cf MS support have checked everyting including the following: net localgroup…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-28T16:44:13.19+00:00
June Waldron 20 Reputation points
accepted 2026-04-09T13:28:12.12+00:00
June Waldron 20 Reputation points
4 answers

Problems when install Office 2013, code 400-4

When trying to install Office 2013 the code 400-4 appears

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-02-09T16:32:42.2233333+00:00
Asle 15 Reputation points
answered 2026-04-09T13:27:24.9+00:00
Elisabeth Eder 0 Reputation points
2 answers

photos uploaded to one cloud and now in format i can't open

All my photos have been removed from my PC and uploaded to one drive. They are stored as HEIC not Jpeg files. My PC does not support Heic. How can I get them back to Jpeg on my hard drive easily. There are 10,000 of them.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-09T13:23:52.0233333+00:00
stephanie seeley 0 Reputation points
answered 2026-04-09T13:26:19.57+00:00
stephanie seeley 0 Reputation points
1 answer

OFFICE 2013 will not run anything - error message SOMETHING WENT WRONG

Running Windows 10 - cannot load any of my Ofiice for Business 2013 Cannot reinstall and cannot repair

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-04-07T18:34:30.8466667+00:00
Lori Wall 0 Reputation points
answered 2026-04-09T13:26:14.82+00:00
Kai-H 14,570 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

I cant change my payment method.

I pay monthly by debit card and i need to change it as I will be closing the account soon. The payments are being taken but there are no transactions showing on my account. Please help as i'm going around in circles. I have phoned but that is useless, it…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-09T12:41:25.26+00:00
Phil Clark 20 Reputation points
accepted 2026-04-09T13:23:48.6966667+00:00
Phil Clark 20 Reputation points
2 answers

How i setup a sharepoint list so that a user can only add new items and not see them afterwards ?

How i setup a sharepoint list so that a user can only add new items and not see them afterwards ? We have setup a sharepoint list as follows: The item level permissions are: Read Access = "Read Items that were created by the user", Create and…

Microsoft 365 and Office | SharePoint | Development
asked 2026-03-30T11:13:30.6133333+00:00
Greg Booth 1,496 Reputation points
commented 2026-04-09T13:22:19.5066667+00:00
Jack-Bu 6,765 Reputation points Microsoft External Staff Moderator