27 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS tags

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3 answers

I need to cancel an old account but I can't as the email address that it is attached to is no longer active

Hi, I need to deactivate an old account, as it is showing that my son has restrictions. I’m unable to log in because the email address linked to that account is no longer active. Could you please advise how I can have the account removed or…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-12-04T20:39:32.6366667+00:00
Kylie 0 Reputation points
answered 2025-12-04T21:20:41.5566667+00:00
Rez 13,000 Reputation points Independent Advisor
4 answers

Can I talk to a human being in this system?

Is there any way to talk to a human being in this system? I don't mean a chat, a real human.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-12-04T14:51:32.42+00:00
Kathleen Stein 0 Reputation points
answered 2025-12-04T15:29:28.7933333+00:00
Gunasekar N 51,215 Reputation points Independent Advisor
1 answer

I cannot read what I type on Word as it is tiny

I cannot read what I type on Word as it is tiny what ever size I enter

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-21T14:02:06.2533333+00:00
Tricia Sadiq 0 Reputation points
answered 2025-11-21T14:37:10.3833333+00:00
DaveM121 815.3K Reputation points Independent Advisor
1 answer

probleme Nous ne pouvons pas traiter votre demande pour le moment. Certains utilisateurs, entités et emplacements ne sont pas autorisés à utiliser ce service. Pour cette raison, l’utilisation de technologies anonymes ou de cache de localisation lors de la

Nous ne pouvons pas traiter votre demande pour le moment. Certains utilisateurs, entités et emplacements ne sont pas autorisés à utiliser ce service. Pour cette raison, l’utilisation de technologies anonymes ou de cache de localisation lors de la…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-20T17:29:23.3133333+00:00
anas 0 Reputation points
answered 2025-11-20T18:03:45.83+00:00
DaveM121 815.3K Reputation points Independent Advisor
2 answers

Word 365 Security Updates for iMac on Up-To-Date Ventura OS

So Apple still provide me with Security Updates for my Mac based on Ventura Version as newest OS is said not to be compatible with my Hardware - Microsoft has released two recent Security Updates for the 5 apps under my £104.99/an subscription but wont…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-12T11:57:21.23+00:00
John Mills 0 Reputation points
commented 2025-11-12T13:53:43.4333333+00:00
John Mills 0 Reputation points
3 answers

I setup my 17 year old child with Microsoft family subscription but she can't login now

I setup my 17 year old daughter with Microsoft 365 family subscription so that she can share the data with all the family but she was only able to share with 1 person (my son) but not me. As she is the organizer of the Microsoft 365 family subscription…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-09T01:08:44.04+00:00
kwi peng sia 0 Reputation points
answered 2025-11-09T04:06:40.81+00:00
Arlene D 24,005 Reputation points Independent Advisor
2 answers

I have an order number when I purchased MS Office 365 family. How do I get my product key?

I purchased MS Office 365 Family when I started working for Sirius Tech. The company folded and now I need to use this subscription for my personal laptop. I have an order number but never received a product key.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-07T03:00:45.5233333+00:00
Frederic Moreno 0 Reputation points
answered 2025-11-07T03:33:44.45+00:00
EmilyS726 187.1K Reputation points Independent Advisor
2 answers

Office 365 Family Plan impossible to access as a family member

My husband and I have a family account. He can use Microsoft 365 with no problems. I cannot. When I sign in, I can see my files but when I try to edit or change any of them I am directed to purchase Microsoft 365. I asked my husband to resend the…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-11-05T19:59:33.2766667+00:00
Mszig 0 Reputation points
answered 2025-11-05T20:59:25.63+00:00
Stefan Blom 324.2K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Need information on how to with from personal to family 365 for mac

Hello I now subscribe to Microsoft 365 through apple. it will expire on Nov 8th I want to switch from personal to family plan how do I do that?

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-10-28T17:53:07.45+00:00
Joanne Gonet 20 Reputation points
accepted 2025-11-03T00:42:38.8+00:00
Joanne Gonet 20 Reputation points
1 answer

I am trying to re-subscribe to Microsoft 356

Needing urgent assistance! I am trying to re-subscribe to Microsoft 356. I no longer have access to the original email I used and my current account has the wrong age and thinks I am a child. Therefore, not allowing to subscribe Thank you

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-10-29T04:57:17.2166667+00:00
Natalie Jackson 0 Reputation points
answered 2025-10-29T05:32:02.2466667+00:00
Sumit D - IA 151.6K Reputation points Independent Advisor
1 answer

Leave or under a family group when we no longer have access to the organizer account?

My child in unable to play multiplayer Minecraft. We tried to edit the settings to allow this, we enabled, but it is still not permitted. The issue could be a the family group level. I'm the only adult in the family group but I cannot change these…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-10-22T01:06:03.27+00:00
David Barrett 0 Reputation points
answered 2025-10-22T04:51:01.3033333+00:00
Arlene D 24,005 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Microsoft 365 doesn't accept my personal email address to sign in

When I try to create my new Microsoft 365 Family account, it won't accept my personal email. When I type in my personal email account it says: "You can't sign up with a work or school email. Use your personal email instead." But I am using my…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-09-29T00:33:05.0566667+00:00
nancy 20 Reputation points
commented 2025-09-29T15:03:27.7366667+00:00
EmilyS726 187.1K Reputation points Independent Advisor
1 answer

Unknown member in family account

I found an unknown family member in my microsoft account. I cannot remove it.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-09-28T05:07:03.1466667+00:00
Andy Wong 0 Reputation points
answered 2025-09-28T05:41:28.41+00:00
Gunasekar N 51,215 Reputation points Independent Advisor
2 answers

how to refund my subscription that I never use

I would like to refund my subscription and how to do it

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-09-13T13:56:31.2433333+00:00
I would like to refund my subscription 5 Reputation points
answered 2025-09-13T16:57:28.1366667+00:00
Stefan Blom 324.2K Reputation points MVP Volunteer Moderator
1 answer

How do I remove my daughter and then myself from a family group?

I am currently the organiser of a family group to which my daughter is a part of. I need to remove myself so that I can accept an invitation from my husband to Microsoft 365. When attempting to remove my self an error comes up saying I am unable to…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-08-24T12:14:41.5033333+00:00
Penny Hill 0 Reputation points
answered 2025-08-24T12:55:53.9033333+00:00
Gunasekar N 51,215 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I am Organiser of MS 365 family subscription on Mac. One of my family member (Windows) status is to be changed from Administrator to Member. The fix suggested doesn't lead anywhere. need HELP

I am the Organiser of MS 365 family subscription on Macbook Air M2. While adding a family member (Windows user), inadvertently the status shows Administrator. Now there is a prompt I get in my account, saying "Xxxx is set as an Administrator on XXXX…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-08-12T12:27:43.3333333+00:00
Rakesh BHATIA 20 Reputation points
commented 2025-08-13T11:21:10.87+00:00
Rakesh BHATIA 20 Reputation points
1 answer

Unable to remove family member (child/minor) from group

I am unable to remove a family member (a child) from my family group due to an error stating I must have the adult family organizer who gave consent for the child to be added to the family --- I AM the organizer who added him to our family account. Has…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-06-01T22:29:27+00:00
Anonymous
3 answers One of the answers was accepted by the question author.

Can not access the account on all platforms

Dear! We bought microsft 365 family, and our account is shareed between me and my wife. However, my wife can not sign in the microsoft apps by her acount. When she try to sign in microsoft, it always has a pop up in which show that she need the…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-04-10T08:58:52+00:00
Anonymous
2 answers

I cannot leave this family safety in any way to join another

I've tried to leave family safety for 4 very long weeks now, so I can join another. There is no "leave family" option and the organizer can't rlly remove me. So this is a request to the support (since I didn't find that email address and even…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-07-06T16:17:46+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Family safety is not letting me remove my son or myself from my family account

I am trying to remove myself and my son from an expired 365 family account so we can join a new 365 account set up by my husband. However when I try to remove my son I get this pop up, "Family members under statutory age need an adult's consent to…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
27 questions
asked 2025-03-12T12:35:41+00:00
Anonymous