15,969 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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19 answers

Whenever I try to audit using Purview, I get no results

I was hoping I can get assistance as to purview audits. I was trying to run an audit on my own account and other accounts and I am getting no results even though I know I should be getting results. Any chance anyone can help me find out what's going…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2023-12-14T20:52:17+00:00
Anonymous
edited an answer 2026-04-09T13:29:12.49+00:00
Don Varnau 19,755 Reputation points Volunteer Moderator
3 answers

Bought a new Business Plan sub for my new business venture but cannot access account

Hi, I am starting a new venture with someone else and tried to setup our Microsoft business account a few minutes ago. We misunderstood the start of the process and entered the desired but not yet created email address, which we now realise is the email…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:40:10.3433333+00:00
Astrid Obradovic 0 Reputation points
commented 2026-04-09T13:24:06.18+00:00
Astrid Obradovic 0 Reputation points
1 answer

Support assistant not working.

Hi, My support assistant in the admin centre isn't working. I'm get a chat authentication has failed message come up. Can anyone help?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T12:28:58.78+00:00
Paul Marshall 0 Reputation points
answered 2026-04-09T12:46:56.61+00:00
NoOneCan 7,710 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Microsoft Payments MSFT . [Moderator note: personal info removed]

Hello LS, Mr, Mrs, On February 25, 2026, an amount of -156.82 Euro was debited from a contra account [Moderator note: personal info removed]  This concerns Microsoft 365 Business Standard, which my company, [Moderator note: personal info removed] ., uses…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T06:41:36.6433333+00:00
Marco van der Weide 20 Reputation points
commented 2026-04-09T12:42:35.8566667+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
2 answers

URGENT: Need assistance accessing my admin account.

Hi All,  I need assistance accessing my admin account. I had previously used my phone number as MFA, which is now removed accidently and unable to add it (No back enabled), and I am no longer able to access my account. I have also attempted to reach…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T11:24:46.3133333+00:00
Zainab Jamadar 0 Reputation points
commented 2026-04-09T12:00:20.0866667+00:00
Henry-N 11,820 Reputation points Microsoft External Staff Moderator
2 answers

billing issue

I have phoned the customer support number now 6 times. Each time after all the questions it just hangs up? I really need to speak to someone regarding large payments withdrawn from our business account?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:59:29.5933333+00:00
Jackie Fisher 0 Reputation points
answered 2026-04-09T11:41:13.26+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Locked out of Microsoft 365 business account – cannot cancel, still being charged (i need help :-)

I’m locked out of my Microsoft 365 business account due to an “unverified account” issue. I can still enter my email address and password, but after that I’m blocked because the account is not verified. This prevents me from using any authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T09:32:08.13+00:00
Hilde Maasland 0 Reputation points
answered 2026-04-09T10:14:17.7433333+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator

Hello. I volunteer at our local radio station, we are all volunteers, but we have been locked out of two of our onmicrosoft accounts. We used two factor authentication using the Microsoft Authenticator App, but the phone had to be changed and now the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T17:46:42.32+00:00
Emyr 0 Reputation points
answered 2026-04-09T09:59:12.4566667+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
2 answers

Cannot access the Admin account for my organization

We have a nonprofit Microsoft 365 account. It was set up to our general inquiry inbox and office phone system. However, we have switched to voice-over-Internet-Phone service and therefore can not retrieve any two-step authorization codes. We desperately…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T17:17:55.0666667+00:00
Jessica 0 Reputation points
edited the question 2026-04-09T09:46:26.39+00:00
Nam-D 3,395 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Request for Tax Residency Certificate for 2026

Dear Microsoft Billing and Tax Support Team, I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft (MIOL) for Poland that issues invoices for my account. This document is required by my local tax authorities to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T09:05:41.5433333+00:00
Marta Surgał 20 Reputation points
accepted 2026-04-09T09:40:07.02+00:00
Marta Surgał 20 Reputation points
1 answer

Certyfikat rezydencji podatkowej 2026

Dzień dobry, proszę o przesłanie certyfikatu rezydencji podatkowej Microsoft na 2026 rok.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T12:56:13.18+00:00
Monika Doman 0 Reputation points
commented 2026-04-09T09:23:14.43+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
2 answers

Cannot sign back into authenticator app

I have been signed out of my work email account in my authenticator app after I got a new phone, and I can't sign back in because the only available way to verify my account in the app is getting a code in the authenticator app itself, so it's impossible…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T04:19:26.8433333+00:00
Zora Z 0 Reputation points
commented 2026-04-09T09:19:28.94+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
1 answer

Can't get in the admin panel

Hi Support, I'm not able to login to the admin panel and update my payment details and download the invoices. Is it possible to have a look? Kind regards, [Moderator note: personal info removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T09:15:48.38+00:00
info rocasol 0 Reputation points
commented 2026-04-09T09:07:42.87+00:00
info rocasol 0 Reputation points
3 answers

Cannot sign in to the admin panel. Microsoft 365

I want to authenticate Microsoft 365, but since I cannot use the authenticator, only this authentication option is shown and I cannot do anything. I just need to be able to log in to the admin panel, so please help. Main: [Moderator note: Personal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T08:10:02.1666667+00:00
iMac2 iMac2 0 Reputation points
edited the question 2026-04-09T08:48:27.72+00:00
Tamara-Hu 13,305 Reputation points Microsoft External Staff Moderator
4 answers

Microsoft Authenticator is not syncing and shows that the account cannot be found

I am facing multiple critical issues with the following Microsoft 365 account: [Moderator note: personal info removed]@basmatiheritage.onmicrosoft.com The main problems are: Login Issue: We are unable to sign in to the account. Authenticator Issue:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T08:27:10.3766667+00:00
Imran Sheikh 0 Reputation points
commented 2026-04-09T08:37:16.2466667+00:00
Imran Sheikh 0 Reputation points
1 answer

Sign in to my Office 365 business account

Since updating my iPhone, I have been locked out of my Office 365 business account on all devices. When I am asked to authenticate, I am unable to do so. This is extremely frustrating and it is not the first time that I have been randomly locked out. It…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T20:44:55.0466667+00:00
sean 0 Reputation points
edited the question 2026-04-09T07:23:29.12+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
2 answers

Urgent: Only Global Admin Locked Out of Microsoft 365 Tenant Due to MFA

I am the only Global Administrator of my Microsoft 365 tenant (avalwynhouse.onmicrosoft.com) and I am completely locked out due to MFA. I lost access to my Microsoft Authenticator app and have no alternative authentication methods configured. I cannot…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T21:10:58.13+00:00
Viren Anand 0 Reputation points
edited the question 2026-04-09T07:16:39.88+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
2 answers

Ik krijg geen puchmelding van mijn audenticator app om me te identificeren als ik wil inloggen op een gastaccount in mijn werkaccount

ik krijg geen pushmelding van mijn audenticator app als ik wil inloggen op een organisatie waar ik inzit in mijn werkaccount. zonder die melding kan ik me niet identifieceren dus heb ik geen toegang meer hiertoe. hoe kan ik diet oplossen?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T11:57:35.43+00:00
Melissa D'Hamers 0 Reputation points
edited the question 2026-04-09T07:16:37.65+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
2 answers

how to fix this error ?

I am trying to assist with signing in to an employee’s email account, but we are encountering an issue that prevents the user from sending messages or making calls. The following error details are displayed during sign‑in: Error Code: 399287 Request…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T07:42:43.32+00:00
Abdulrahman Gamal Sayed 0 Reputation points
edited the question 2026-04-09T07:15:02.55+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator
2 answers

Unable to receive notifications for 2 factor authentication and also set up a passkey

Hi. My name is [Moderator note: personal info removed]. I just reinstalled my Microsoft authenticator app and I have been having difficulty setting up my school account on teams because I could not get any notification on the app anytime I'm going…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T06:51:07.8166667+00:00
Basirat Omodasola Adebisi 0 Reputation points
edited the question 2026-04-09T07:10:52.72+00:00
Daniel-Vo 5,085 Reputation points Microsoft External Staff Moderator