15,973 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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I am unable to access my Global Admin account [Moderator note: personal info removed] which caused my original admin account [Moderator note: personal info removed].onmicrosoft.com to be renamed. Now I'm all locked out, due to a MFA number-matching loop.

Please perform a manual reset for [Moderator note: personal info removed].com and refund the 29.00 +$ I spent to open a new Azure account to communicate the issue.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T14:11:36.37+00:00
Chris Mayden 0 Reputation points
edited the question 2026-04-09T16:13:50.9866667+00:00
Kristen-L 11,925 Reputation points Microsoft External Staff Moderator
0 answers

Tenant Lockout

This is a hostile tenant lockout. All accounts disabled. [Moderator note: personal information removed]. DNS verification available on demand. Request immediate escalation to Data Protection / Tenant Recovery team."

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T15:17:42.1066667+00:00
Bill Splittgerber 0 Reputation points
edited the question 2026-04-09T16:12:33.04+00:00
Lia V 5,920 Reputation points Microsoft External Staff Moderator
1 answer

compte annulé

Bonjour, L'abonnement Microsoft 365 Business Standard a été annulé suite à un non règlement, à savoir la carte bleue de l'entreprise à été renouvelé le mois dernier et la mise à jour de cette nouvelle CB n'a pas été effectuée pour le compte Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T14:52:32.9533333+00:00
Secretariat 0 Reputation points
edited a comment 2026-04-09T15:59:02.4966667+00:00
Ryan-N 12,025 Reputation points Microsoft External Staff Moderator
3 answers

Locked out as admin from my business account

I cant log into my account (not the account I registered here as I cant log into it! My 2 factor authentication is stuck in a loop. I try and log in via my laptop and it asks me to verify with a code on the Authenticator app and when i enter the 2 digit…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T14:01:26.88+00:00
Joe Bester 0 Reputation points
edited an answer 2026-04-09T15:13:03.9166667+00:00
Lia V 5,920 Reputation points Microsoft External Staff Moderator
1 answer

Sign in to my Office 365 business account

Since updating my iPhone, I have been locked out of my Office 365 business account on all devices. When I am asked to authenticate, I am unable to do so. This is extremely frustrating and it is not the first time that I have been randomly locked out. It…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T20:44:55.0466667+00:00
sean 0 Reputation points
commented 2026-04-09T15:06:33.7633333+00:00
sean 0 Reputation points
3 answers

Ik krijg geen puchmelding van mijn audenticator app om me te identificeren als ik wil inloggen op een gastaccount in mijn werkaccount

ik krijg geen pushmelding van mijn audenticator app als ik wil inloggen op een organisatie waar ik inzit in mijn werkaccount. zonder die melding kan ik me niet identifieceren dus heb ik geen toegang meer hiertoe. hoe kan ik diet oplossen?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T11:57:35.43+00:00
Melissa D'Hamers 0 Reputation points
answered 2026-04-09T14:55:45.62+00:00
Melissa D'Hamers 0 Reputation points
2 answers

Unable to receive notifications for 2 factor authentication and also set up a passkey

Hi. My name is [Moderator note: personal info removed]. I just reinstalled my Microsoft authenticator app and I have been having difficulty setting up my school account on teams because I could not get any notification on the app anytime I'm going…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T06:51:07.8166667+00:00
Basirat Omodasola Adebisi 0 Reputation points
commented 2026-04-09T14:55:24.8666667+00:00
Jess-Q 9,585 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft Payments MSFT . [Moderator note: personal info removed]

Hello LS, Mr, Mrs, On February 25, 2026, an amount of -156.82 Euro was debited from a contra account [Moderator note: personal info removed]  This concerns Microsoft 365 Business Standard, which my company, [Moderator note: personal info removed] ., uses…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T06:41:36.6433333+00:00
Marco van der Weide 20 Reputation points
edited a comment 2026-04-09T14:54:20.0766667+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Authentication issue

Hi, I cannot log in to my business account to do anything. I cannot access 365 Admin Center to investigate. I used to access everything via Microsoft Authenticator but my phone screen broke and was inoperable, so naturally I bought a new device. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-02T16:47:12.4033333+00:00
Paul Heyes 25 Reputation points
commented 2026-04-09T14:46:34.21+00:00
Alina Le 1,065 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Cannot sign back into authenticator app

I have been signed out of my work email account in my authenticator app after I got a new phone, and I can't sign back in because the only available way to verify my account in the app is getting a code in the authenticator app itself, so it's impossible…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T04:19:26.8433333+00:00
Zora Z 0 Reputation points
commented 2026-04-09T14:17:51.4833333+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
3 answers

Bought a new Business Plan sub for my new business venture but cannot access account

Hi, I am starting a new venture with someone else and tried to setup our Microsoft business account a few minutes ago. We misunderstood the start of the process and entered the desired but not yet created email address, which we now realise is the email…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:40:10.3433333+00:00
Astrid Obradovic 0 Reputation points
edited an answer 2026-04-09T14:16:06.12+00:00
Tamara-Hu 13,305 Reputation points Microsoft External Staff Moderator
19 answers

Whenever I try to audit using Purview, I get no results

I was hoping I can get assistance as to purview audits. I was trying to run an audit on my own account and other accounts and I am getting no results even though I know I should be getting results. Any chance anyone can help me find out what's going…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2023-12-14T20:52:17+00:00
Anonymous
edited an answer 2026-04-09T13:29:12.49+00:00
Don Varnau 19,755 Reputation points Volunteer Moderator
1 answer

Support assistant not working.

Hi, My support assistant in the admin centre isn't working. I'm get a chat authentication has failed message come up. Can anyone help?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T12:28:58.78+00:00
Paul Marshall 0 Reputation points
answered 2026-04-09T12:46:56.61+00:00
NoOneCan 7,710 Reputation points Volunteer Moderator
2 answers

URGENT: Need assistance accessing my admin account.

Hi All,  I need assistance accessing my admin account. I had previously used my phone number as MFA, which is now removed accidently and unable to add it (No back enabled), and I am no longer able to access my account. I have also attempted to reach…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T11:24:46.3133333+00:00
Zainab Jamadar 0 Reputation points
commented 2026-04-09T12:00:20.0866667+00:00
Henry-N 11,820 Reputation points Microsoft External Staff Moderator
2 answers

billing issue

I have phoned the customer support number now 6 times. Each time after all the questions it just hangs up? I really need to speak to someone regarding large payments withdrawn from our business account?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:59:29.5933333+00:00
Jackie Fisher 0 Reputation points
answered 2026-04-09T11:41:13.26+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Locked out of Microsoft 365 business account – cannot cancel, still being charged (i need help :-)

I’m locked out of my Microsoft 365 business account due to an “unverified account” issue. I can still enter my email address and password, but after that I’m blocked because the account is not verified. This prevents me from using any authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T09:32:08.13+00:00
Hilde Maasland 0 Reputation points
answered 2026-04-09T10:14:17.7433333+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator

Hello. I volunteer at our local radio station, we are all volunteers, but we have been locked out of two of our onmicrosoft accounts. We used two factor authentication using the Microsoft Authenticator App, but the phone had to be changed and now the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T17:46:42.32+00:00
Emyr 0 Reputation points
answered 2026-04-09T09:59:12.4566667+00:00
Demi-N 15,060 Reputation points Microsoft External Staff Moderator
2 answers

Cannot access the Admin account for my organization

We have a nonprofit Microsoft 365 account. It was set up to our general inquiry inbox and office phone system. However, we have switched to voice-over-Internet-Phone service and therefore can not retrieve any two-step authorization codes. We desperately…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-08T17:17:55.0666667+00:00
Jessica 0 Reputation points
edited the question 2026-04-09T09:46:26.39+00:00
Nam-D 3,395 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Request for Tax Residency Certificate for 2026

Dear Microsoft Billing and Tax Support Team, I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft (MIOL) for Poland that issues invoices for my account. This document is required by my local tax authorities to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T09:05:41.5433333+00:00
Marta Surgał 20 Reputation points
accepted 2026-04-09T09:40:07.02+00:00
Marta Surgał 20 Reputation points
1 answer

Certyfikat rezydencji podatkowej 2026

Dzień dobry, proszę o przesłanie certyfikatu rezydencji podatkowej Microsoft na 2026 rok.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-07T12:56:13.18+00:00
Monika Doman 0 Reputation points
commented 2026-04-09T09:23:14.43+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator