When trying to move a file into a folder where duplicate exists, in the skip or replace dialog box, the compare info for both files option doesn't work. when you click it, nothing happends

Heavy Downpaw 45

I'm using windows 11. I'm trying to move a file into a folder where a duplicate of this file exists.

In the "skip or replace files" dialog box, the "Compare info for both files" option doesn't work.

When you click it, nothing happens. I've found a reddit post that refers to 2 updates being the culprit (kb5065789 and kb5066835). It was suggested to uninstall these, however when I go to the uninstall updates setting, these 2 updates are not presented. I've confirmed that they were installed via the updates history screen.

Are these updates to blame for the issue i'm having, if so, is there a fix?
How can I uninstall these updates if they aren't in the list of updates to uninstall

Thanks in advance for any advise or solutions.

Heavy Downpaw 45 Reputation points

2025-10-21T12:24:42.0466667+00:00
I've also run this command

wusa /uninstall /kb:5066835

in my cmd as an admin, and received the following response:
Heavy Downpaw 45 Reputation points

2025-10-21T12:26:03.0633333+00:00

Yet it is in the update history list.
Jaaaacky Chaaaan 5 Reputation points

2025-11-09T14:36:50.9233333+00:00

last KB5067931 does NOT resolve this issue...
zander 10 Reputation points

2025-11-11T05:49:55.43+00:00

been well over a month and this issue is still present as of 11/10
mxyzptlk 5 Reputation points

2025-11-14T08:01:58.4533333+00:00

I experienced this since 10/16 with KB5066835. At the time, there were only a couple of Reddit posts mentioned it (OP hasn't posted yet), I posted my experience there too, because most of them are using Insider. However, in my system, it's listed in "Uninstall updates," so I could uninstall & then hid it (so I didn't have to pause updates).
Alas, KB5068861 was still making my life more difficult, so I did the same.
I can't understand why - for some - these updates are hidden & can't be uninstalled; I'm sure glad that I (and at least one other guy in Reddit) could uninstall them.

One other thing. Before this month's update, I received a chat in Reddit (from an MS guy?) that asked me to give more details, which I did. After some time without further communication, and also after I hid this month's (failed) update, the guy suggested Settings | System | Recovery | "Fix problems using Windows Update", which I tried, and which didn't work.
Just to save others' time, because it must have taken me an hour to run it, with some stages such as 73%, 91% needing ages to advance. So now I'm still at 26100.6584.
Jaaaacky Chaaaan 5 Reputation points

2025-12-15T23:21:39.13+00:00

2025.12.16 As if by magic, this feature is working again! Hail the Holy Spirit!
Comme par magie, cette fonction est à nouveau fonctionnelle ! Vive le Saint Esprit !

16 answers

MI Virtual 105 Reputation points

2025-12-15T02:45:39.3333333+00:00

I believe the reason this bug is triggered may be related to the accumulated number of file operations. I asked friends who experienced the same issue, and all of us had performed large-scale file moving and organization on our hard drives before encountering the bug.

The day before my computer developed the problem, I had extracted and manually moved and organized a large amount of data (about 30 GB) consisting of images and regular files, and transferred them to other hard drive partitions and a NAS.

My friend, on the other hand, was transferring data from his computer’s internal drive to another drive via a hard drive enclosure, while also reorganizing the data stored in the enclosure.

This may explain why only some people encounter this bug, as large-scale file transfers and organization are not common operations.
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When trying to move a file into a folder where duplicate exists, in the skip or replace dialog box, the compare info for both files option doesn't work. when you click it, nothing happends

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