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I'm using windows 11. I'm trying to move a file into a folder where a duplicate of this file exists.
In the "skip or replace files" dialog box, the "Compare info for both files" option doesn't work.
When you click it, nothing happens. I've found a reddit post that refers to 2 updates being the culprit (kb5065789 and kb5066835). It was suggested to uninstall these, however when I go to the uninstall updates setting, these 2 updates are not presented. I've confirmed that they were installed via the updates history screen.
Thanks in advance for any advise or solutions.
I've also run this command
wusa /uninstall /kb:5066835
in my cmd as an admin, and received the following response:
Yet it is in the update history list.
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last KB5067931 does NOT resolve this issue...
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been well over a month and this issue is still present as of 11/10
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I experienced this since 10/16 with KB5066835. At the time, there were only a couple of Reddit posts mentioned it (OP hasn't posted yet), I posted my experience there too, because most of them are using Insider. However, in my system, it's listed in "Uninstall updates," so I could uninstall & then hid it (so I didn't have to pause updates).
Alas, KB5068861 was still making my life more difficult, so I did the same.
I can't understand why - for some - these updates are hidden & can't be uninstalled; I'm sure glad that I (and at least one other guy in Reddit) could uninstall them.
One other thing. Before this month's update, I received a chat in Reddit (from an MS guy?) that asked me to give more details, which I did. After some time without further communication, and also after I hid this month's (failed) update, the guy suggested Settings | System | Recovery | "Fix problems using Windows Update", which I tried, and which didn't work.
Just to save others' time, because it must have taken me an hour to run it, with some stages such as 73%, 91% needing ages to advance. So now I'm still at 26100.6584.
2025.12.16 As if by magic, this feature is working again! Hail the Holy Spirit!
Comme par magie, cette fonction est à nouveau fonctionnelle ! Vive le Saint Esprit !
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I see. You’re right, I have checked those updates are system-level and can’t be removed. Microsoft is aware of the issue, so no worries, a fix will likely come through a future cumulative update. For now, keep Windows fully updated through Settings > Windows Update to get the latest patches as soon as they’re released.
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As of build 26200.6901 this issue has still not been resolved.
As of build 26200.7019, released today, still no solution to this nagging issue. Not let me see--where did I lay my Linux Mint DVD?
I advise you, while waiting for better days, to read this article below and use OC!
https://onecommander.com/Win11issue.html
I appreciate any kind of comment that points me in the right direction. I will definitely give onecommander a test drive. Thanks!
I appreciate the work arounds, It would be nice if Microsoft would acknowledge the issue and provide a build where the problem has been fixed. As of 29/10/2025, the issue is still there. Lame Cakes!!!
I believe that the problem is recognized by MS. The problem is their response to solving this problem!
I haven't seen the recognition but I'll take your word for it. Waiting to see when they get to fixing it. OneCommand hasn't worked for me, keeps crashing when I copy the file. The other features are cool, but I'd prefer to not have to use 3rd party apps as a work around.
I just installed OneCommand, and it makes an overall nice impression. I understand your reservations. Nonetheless, I'm sure most people use third-party apps on Windows for other things such as Everything, Notepad++, alternative Media Players, photo viewers or browsers, so why not for the File Explorer? Aesthetically speaking, these apps turn Windows into a patchwork OS, but in the end who cares? As long as the stuff works.
Yeah, I hear you. I do use many 3rd party apps I just like to keep it as simple as possible. OneCommand crashes when I try copy, so I'd have to get teracopy for example and I'd just prefer to use file explorer like I have been for years and it baffles me, that windows would let something like this slip through the cracks.
I'm surprised that OC crashes... But I agree with you, I also want explorer.exe to “work” like before! I have Windows 11 “Canada” in a VM and it doesn't have the bug (for now...)!
My explanation? Too many updates. Always changing things to the chagrin of users. Apparently, an update broke my missing dialog.
merinber • Oct 29, 2025, 12:41 PM I agree with you, but no software does everything we want it to do...
That's why Explorer should work as usual. For me, this bug is unacceptable from a company like MS (assuming they are responsible for it, of course).
merinber "My explanation? Too many updates. Always changing things to the chagrin of users. Apparently, an update broke my missing dialog."
perhaps by deactivating wuauclt.exe ;-)
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I wonder if it could be the Powertoys “PowerRename” that's to blame...! 🥺
PowerToys is a microsoft app and I found it has many useful features. I was reluctant to uninstall it, but did so to test if that was causing the issue. After uninstall, the issue is still there. So I don't think it has anything to do with PowerRename. It's quite annoying that Windows hasn't provided a fix yet. Am I the only one with this problem?
I do not use PowerToys, so my issue is unrelated.
@Heavy Downpaw
You are not alone !
Just wondering. What should we do, if this major glitch is not remediated by Nov.11, when Windows gets its monthly update? Microsoft, if you are reading this, please fix this!
It must be so easy to know what happens (or doesn't happen) when you click on a link you've created yourself (MS)!
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I don't think Microsoft will fix this bug soon. I've already planned to modify the registry to extend the time for the "pause updates" option.
@merinber...Just wondering. What should we do, if this major glitch is not remediated by Nov.11, when Windows gets its monthly update? Microsoft, if you are reading this, please fix this!
2025.11.12 : Unfortunately, the problem still hasn't been fixed. 😫
I just reinstalled a system backup from the end of August 2025. Problem solved! I now have 24H2 26100.4946.
All other applications have been updated with Unigetui = no problem.
Windows Update is stopped 😉
If you can’t uninstall that update patch and are considering reinstalling Windows, you might try the “Fix problems using Windows Update” option under Recovery. That feature should only reinstall system files and keep your installed apps and programs—of course, back up your current system first to be safe. If anyone tries this and it successfully fixes the problem, please tell me. If Microsoft hasn’t resolved the issue by next month, I’ll also consider reinstalling the system.