870 questions with Surface | Surface Laptop | Install and update tags

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3 answers One of the answers was accepted by the question author.

March 10, 2026 update KB5079473 issues

I started this conversation on another thread and am moving it to a new one using the update of KB5079473 in the title. My hope is that it gets more attention from Microsoft who, after a week, believes this isn’t an issue on their side. The March 10,…

Surface | Surface Laptop | Install and update
asked 2026-03-18T21:18:49.72+00:00
Jen Crawford 40 Reputation points
answered 2026-04-08T17:41:36.3433333+00:00
David Brammer 0 Reputation points
1 answer

Is there a fix for Microsoft software running on a Surface with the snapdragon processor?

it seems incomprehensible that Teams and Outlook fail every time there's a windows update due to WebView 2 errors. These are all MS products. The Surface is a great laptop, but too frequently rendered useless by this persistent failure.

Surface | Surface Laptop | Install and update
asked 2025-11-18T10:02:37.6233333+00:00
Doug Henry 5 Reputation points
commented 2026-04-04T17:54:39.4266667+00:00
Remmelt | Zound ICT 0 Reputation points
1 answer

Block specific update

A device update is failing and it is preventing subsequent updates from running. it is a surface laptop trying update an HP usb driver, how do i stop this update from running - i can't seem to get a copy of the windows update show hide utility

Surface | Surface Laptop | Install and update
asked 2026-03-26T13:14:08.9133333+00:00
Mark Acton-Grieves 0 Reputation points
answered 2026-03-26T13:59:26.05+00:00
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator
2 answers

Request for Replacement Under Warranty (Surface Laptop 7th Gen)

Dear Microsoft Support Team, I hope you are doing well. I am contacting you regarding an issue with my current PC. As I have confirmed that it is still within the warranty period, I would like to request a replacement. 【Issue Details】 The device…

Surface | Surface Laptop | Install and update
asked 2026-03-24T03:21:48.08+00:00
answered 2026-03-24T08:04:57.3333333+00:00
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator
2 answers

Installing Examplify but it says " verify that you have sufficient priveleges to install system services"

Can anyone help with this? I am not sure how to fix it. I have tried to run as administrator and it still does not work

Surface | Surface Laptop | Install and update
asked 2026-02-24T23:30:17.37+00:00
Shakara Partinger 0 Reputation points
edited an answer 2026-03-22T06:55:21.6933333+00:00
Thomas4-N 13,065 Reputation points Microsoft External Staff Moderator
1 answer

2026-03 security update (kb5079473) (26200.8037) failed to install on 19 mar 2026 - 0x800f0983 - Surface Laptop 7 (Snapdragon)

Hey Microsoft Support, The Update from the Title is failing to install everytime for the past 2 weeks. I'm on a Surface Laptop 7 with Snapdragon X Plus. I am very frustrated since im using a official Microsoft product and had it in my mind that updates…

Surface | Surface Laptop | Install and update
asked 2026-03-21T07:09:01.5533333+00:00
Can 5 Reputation points
answered 2026-03-21T07:09:17.1033333+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

SURFACE RT AND RECOVERY KEY

I purchased a surface RT years ago it’s still working, but I can’t find the password. I don’t have the bit. locker key or recovery key in order to reset it I’ve searched my Microsoft account and the computer is not listed as a purchase which I found…

Surface | Surface Laptop | Install and update
asked 2026-02-27T14:53:40.9266667+00:00
Michael Elem 25 Reputation points
commented 2026-03-18T12:11:46.73+00:00
Michael Elem 25 Reputation points
1 answer

Nikon Studio will not load on my Surface laptop.

Nikon say problem is with Microsoft as Surface uses a different processor architecture which leads to compatibility issues. So question is, How, What is required to fix?ure

Surface | Surface Laptop | Install and update
asked 2026-01-05T06:35:02.8166667+00:00
Laurie Tonkin 0 Reputation points
commented 2026-03-14T07:13:58.6166667+00:00
John Deur 0 Reputation points
2 answers

How to access WinRE on Surface Laptop Studio 2 when not booting.

How to access WinRE on Surface Laptop Studio 2 when not booting. Laptop has lost power during windows update. And it boot s onl to Windows logo, but then stops.

Surface | Surface Laptop | Install and update
asked 2026-03-13T15:32:03.2333333+00:00
Hans-Joachim Dohrmann 0 Reputation points
answered 2026-03-14T01:31:10.1033333+00:00
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator
2 answers

Hyper-V on Microsoft Surface failed to boot

Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…

Surface | Surface Laptop | Install and update
asked 2026-03-04T23:07:44.3366667+00:00
Safet P 0 Reputation points
answered 2026-03-04T23:36:34.46+00:00
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator
1 answer

Hyper-V on Microsoft Surface Laptop 7

Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…

Surface | Surface Laptop | Install and update
asked 2026-03-04T23:03:56.7033333+00:00
Safet P 0 Reputation points
edited the question 2026-03-04T23:06:12.2733333+00:00
Safet P 0 Reputation points
2 answers

So my Surface GO 3 laptop is stuck in a boot loop of just the windows logo flashing repeatedly.

I have made a USB recovery drive properly and have tried every method out there for trying to open the UEFI menu. and cant

Surface | Surface Laptop | Install and update
asked 2026-03-02T03:16:47.0733333+00:00
Ken Sands 0 Reputation points
commented 2026-03-04T10:57:53.4033333+00:00
Lychee-Ng 17,130 Reputation points Microsoft External Staff Moderator
1 answer

Citrix Workspace Wont download

Citrix Workspace wont download, I keep getting an installation error message.

Surface | Surface Laptop | Install and update
asked 2026-02-21T19:21:31.1566667+00:00
Charles 0 Reputation points
answered 2026-02-22T01:59:47.5533333+00:00
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator
3 answers

How to fix Exception code: 0xc0000005 Minecraft crashing after playing for 5 minutes Error ID: 1000

Faulting application name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Faulting module name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Exception code: 0xc0000005 Fault offset: 0x0000000000247930 Faulting…

Surface | Surface Laptop | Install and update
asked 2026-01-11T02:15:24.0866667+00:00
Angel 10 Reputation points
answered 2026-02-17T07:54:46.7966667+00:00
Brandon Zapatillas 0 Reputation points
2 answers

How to factory reset Microsoft Surface Model number 1866 with Windows Pro 10 installed without recovery key.

I have an old laptop from a company that I use to work for that has dissolved. I am wanting to use and update the laptop, but am unable due to not having administrator log in information, which is unattainable d/t dissolution of company. The laptop is a…

Surface | Surface Laptop | Install and update
asked 2026-02-10T03:35:49.22+00:00
Jimmy Holtschlag 0 Reputation points
commented 2026-02-12T08:08:04.2366667+00:00
Lychee-Ng 17,130 Reputation points Microsoft External Staff Moderator
3 answers

Impossible d'installer acrobat reader sur le PC Microsoft LAPTOP

Nous souhaitons installer acrobat reader sur la surface MICROSOFT LAPTOP. Une fois le chargement de l'executable à 100%. Aucun fichier/dossier est présent dans le PC. Comment faire pour résoudre ce problème, s'il vous plait? Merci pour votre…

Surface | Surface Laptop | Install and update
asked 2026-01-09T10:50:03.5933333+00:00
Emilie Berger 5 Reputation points
answered 2026-02-11T15:03:39.4066667+00:00
Ai Van NGO 0 Reputation points
2 answers

Como resolvo o problema de loop infinito no erro (Couldn´t find a bootable operating system. Check the Boot configuration to try to fix this)

Ola eu tenho um surface (model 3) que está num loop infinito, sempre da o erro (Couldn´t find a bootable operating system. Check the Boot configuration to try to fix this) quando ligo e de seguida entra no UEFI e sempre que tento colocar uma pen bootavel…

Surface | Surface Laptop | Install and update
asked 2026-02-05T12:46:38.2766667+00:00
Wesley Jessen 0 Reputation points
edited an answer 2026-02-09T15:15:32.1833333+00:00
Ian-Ng 11,320 Reputation points Microsoft External Staff Moderator
2 answers

Digital License Activation Issue After Factory Reset - Surface Laptop (Purchased 2024)

Hello, I purchased a Microsoft Surface Laptop in 2024 and recently performed a factory reset. After the reset, Windows is requesting activation with a digital license. Issue details: Device: Microsoft Surface Laptop (purchased in 2024) Problem:…

Surface | Surface Laptop | Install and update
asked 2026-02-04T11:30:48.8233333+00:00
Antonio Baena Marcos 0 Reputation points
commented 2026-02-06T09:21:20.92+00:00
Clary-N 10,005 Reputation points Microsoft External Staff Moderator
1 answer

My surface laptop is updatein and stuck at Stage 2 of 2 Cleaning Up You're 0% there. How do I get out of this?

My laptop is stuck while updating windows 11. It reports Stage 2 of 2 Cleaning up. you're 0% there. How do i fix this

Surface | Surface Laptop | Install and update
asked 2026-02-03T10:43:54.02+00:00
Peter Hancock 5 Reputation points
commented 2026-02-04T15:46:31.2566667+00:00
Ian-Ng 11,320 Reputation points Microsoft External Staff Moderator
3 answers

The Secure Boot on the Surface Laptop 5 disabled unexpectedly

Today, I turned on my Surface Laptop 5, but it crashed and asked me to enter the BitLocker recovery key. I checked and found that Secure Boot was disabled. Additionally, the model name changed to "OEMID SKU Number," and the serial number…

Surface | Surface Laptop | Install and update
asked 2025-07-17T14:35:48.2566667+00:00
Amin 10 Reputation points
commented 2026-02-03T11:37:06.1166667+00:00
Lance R 0 Reputation points