2,098 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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I updated and paid my account but your saying I didn't

ar 25 2026 Microsoft Store Electronics & Software Amount: negative one hundred eight dollars and twenty four cents**($108.24)**Running Balance: twenty two thousand, three hundred dollars and one cent$22,300.01 This dropdown has 6 items. …

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-09T15:16:22.1833333+00:00
Velva Holt 0 Reputation points
answered 2026-04-09T15:32:19+00:00
Velva Holt 0 Reputation points
2 answers

DOUBLE ACCOUNTS

I have 2 Microsoft accounts one through Apple and one through Go Daddy. Can I combine?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-09T15:08:30.6133333+00:00
Pat Layton 0 Reputation points
commented 2026-04-09T15:17:19.7333333+00:00
Pat Layton 0 Reputation points
4 answers One of the answers was accepted by the question author.

I cant change my payment method.

I pay monthly by debit card and i need to change it as I will be closing the account soon. The payments are being taken but there are no transactions showing on my account. Please help as i'm going around in circles. I have phoned but that is useless, it…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-09T12:41:25.26+00:00
Phil Clark 20 Reputation points
accepted 2026-04-09T13:23:48.6966667+00:00
Phil Clark 20 Reputation points
1 answer

Cannot use my authenticator app

I have been trying to get resolution on my Microsoft 365 and authenticator app issue and pretty frustrating. I recently upgraded my Microsoft 365 and it reverted to the email address from a long time ago [Moderator note: personal info removed]@gmail.com.…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-09T11:15:59.05+00:00
Sean Molloy 0 Reputation points
edited the question 2026-04-09T12:32:15.6233333+00:00
Jess-Q 9,585 Reputation points Microsoft External Staff Moderator
2 answers

delete my old microsoft account?

Microsoft 365 recently debited my bank account using the old Microsoft account from a previous employer 3 years back. My debit card was on file for this account. How would one delete an old account and the debit card info and authorization to debit my…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T22:48:34.6366667+00:00
William Hillery 0 Reputation points
answered 2026-04-09T08:57:21.61+00:00
Rin-L 17,650 Reputation points Microsoft External Staff Moderator
2 answers

My billing for Microsoft 365 is all screwed up.

Microsoft has screwed up the billing for my Microsoft 365. They asked for credit card information, which I supplied. They asked again and when I tried to call, I got someone who said that I was due a refund for the past year and he needed my banking…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-28T20:28:28.7133333+00:00
Shari Thompson 0 Reputation points
edited the question 2026-04-09T07:56:19.2933333+00:00
Gérard Oomens 120.9K Reputation points Volunteer Moderator
4 answers

Live Account Hacked and 2SV Activated by Hacker

My Live account has been hacked and hacker has changed account email address and enabled Two Step Verification, I have used the online Microsoft recovery steps several times with no reply from Microsoft. I just don't understand how Microsoft can allow my…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T22:43:22.4566667+00:00
Dan 0 Reputation points
answered 2026-04-09T02:09:29.6966667+00:00
imagxinary 0 Reputation points
2 answers

servicios contratados

quiero saber que servicios estan descontando de mi tarjeta de credito

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-01T20:56:40.79+00:00
Ramon Aquino 0 Reputation points
edited an answer 2026-04-09T02:01:55.0433333+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
1 answer

microsoft365 recurring billing.- not able to access account

I don't understand what this microsoft365 account covers and I'm unable to even access my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T23:20:20.5133333+00:00
Kelly Gutierrez 0 Reputation points
answered 2026-04-09T00:02:49.5933333+00:00
Kayece Jan Mae Amizola 13,805 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

subscription cost for my microsoft account

how much is my subscription cost for microsoft 360

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T22:01:13.1+00:00
Dr. William C. Morrison Jr 0 Reputation points
accepted 2026-04-08T22:01:54.9866667+00:00
Dr. William C. Morrison Jr 0 Reputation points
2 answers

Two Microsoft accounts associated with the same email address. Only one needed.

Hello, I have two Microsoft accounts associated with the same email address—one for work and one personal. The work account would be sufficient for my needs. However, when I sign in, I am always prompted to choose which account to use, even though both…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T18:11:36.32+00:00
John Bogdan 0 Reputation points
commented 2026-04-08T19:40:22.7533333+00:00
EmilyS726 221.8K Reputation points Independent Advisor
5 answers

chrges on de credit card

Hi, I noticed two identical Microsoft Store charges of $45.49 on 02/19 on our company card. I am unable to identify what purchase or subscription these charges are related to. Could you please help verify what these charges are and whether one of them is…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T18:10:03.5+00:00
Aline Carneiro 0 Reputation points
answered 2026-04-08T18:45:58.6833333+00:00
John DeV 161K Reputation points Independent Advisor
1 answer

how do i speak with a live microsoft representative

Does MSFT have customer service? Is there anyone I can speak to if the AI tools don't work and the various message / help boards don't help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T17:56:13.9066667+00:00
Billy Rogers 0 Reputation points
answered 2026-04-08T18:33:08.3033333+00:00
Igor Leyko 110.6K Reputation points Independent Advisor
1 answer

Subscriptions

I noticed there are two subscriptions under my account one with resources and the other without with the same name I didn't create the second what happened

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T17:07:24.24+00:00
Leon L 6 Reputation points
commented 2026-04-08T17:42:48.7+00:00
John Jefferson Doyon 65,160 Reputation points Independent Advisor
1 answer

Subscriptions

I noticed there are two subscriptions in my azure account under my account one with resources and the other without with any resources with the same name I didn't create the second what happened

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T17:09:21.3266667+00:00
Leon L 6 Reputation points
commented 2026-04-08T17:29:20.36+00:00
Leon L 6 Reputation points
2 answers

Dear Microsoft Support, I hope you are doing well. I am writing to report an unauthorized charge on my account. A payment of 675.36 SAR was deducted on April 7, 2026, with the reference: MSFT * E0600Z1W02. I have checked my Microsoft account purchase h

Hello, I need help with an unauthorized charge. A payment of 675.36 SAR was deducted from my bank account on April 7, 2026 with the reference: MSFT * E0600Z1W02. I checked my Microsoft account (subscriptions and order history), and I did not find any…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T15:51:13.7033333+00:00
mahmoud reda 0 Reputation points
answered 2026-04-08T16:24:54.0733333+00:00
DaveM121 862.2K Reputation points Independent Advisor
1 answer

unauthorized charge

i am reporting an unauthorized charge. this transaction was not made by me and i didnt authoirze it. please investigate this fraudulent charge and issue a full refund as soon as possible.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-08T15:44:37.93+00:00
anne guim 0 Reputation points
answered 2026-04-08T16:17:57.36+00:00
DaveM121 862.2K Reputation points Independent Advisor
1 answer

Nepal Phone Number adding problem

i want to add my nepal phone number and it doesn't letting me to do that . this is my main account and i do many things in this Microsoft account. my very important data are in this Microsoft account. so plz let me add my own phone number. looking…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T15:51:14.95+00:00
Prince Sharma 0 Reputation points
commented 2026-04-08T16:12:11.13+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

LIFETIME Office on Laptop is Limited??

You essensially pay for the lifetime subscription to Microsoft Office and the Teams is limited to one hour meetings? How do you extend that because it is pretty criminal that this isn't mentioned when you purchase. I DO NOT want a cloud subscription…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T16:12:59.0266667+00:00
Gail Stevenson 0 Reputation points
commented 2026-04-08T16:11:34.8966667+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator
2 answers

I purchased a microsoft 365 E3 licence free trial for 1 month and want to cancel subscription after trail

I purchased a microsoft 365 E3 licence free trial for 1 month and selected extend the trial, I want to revoke the extend trial and I don't want to pay after the free trial what should I do

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-06T15:18:47.6833333+00:00
Nasir M 0 Reputation points
edited an answer 2026-04-08T16:00:28.88+00:00
Katerina-N 8,010 Reputation points Microsoft External Staff Moderator