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I'm using windows 11. I'm trying to move a file into a folder where a duplicate of this file exists.
In the "skip or replace files" dialog box, the "Compare info for both files" option doesn't work.
When you click it, nothing happens. I've found a reddit post that refers to 2 updates being the culprit (kb5065789 and kb5066835). It was suggested to uninstall these, however when I go to the uninstall updates setting, these 2 updates are not presented. I've confirmed that they were installed via the updates history screen.
Thanks in advance for any advise or solutions.
I've also run this command
wusa /uninstall /kb:5066835
in my cmd as an admin, and received the following response:
Yet it is in the update history list.
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last KB5067931 does NOT resolve this issue...
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been well over a month and this issue is still present as of 11/10
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I experienced this since 10/16 with KB5066835. At the time, there were only a couple of Reddit posts mentioned it (OP hasn't posted yet), I posted my experience there too, because most of them are using Insider. However, in my system, it's listed in "Uninstall updates," so I could uninstall & then hid it (so I didn't have to pause updates).
Alas, KB5068861 was still making my life more difficult, so I did the same.
I can't understand why - for some - these updates are hidden & can't be uninstalled; I'm sure glad that I (and at least one other guy in Reddit) could uninstall them.
One other thing. Before this month's update, I received a chat in Reddit (from an MS guy?) that asked me to give more details, which I did. After some time without further communication, and also after I hid this month's (failed) update, the guy suggested Settings | System | Recovery | "Fix problems using Windows Update", which I tried, and which didn't work.
Just to save others' time, because it must have taken me an hour to run it, with some stages such as 73%, 91% needing ages to advance. So now I'm still at 26100.6584.
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Are you using the regular Windows 11 public build or the Insider version? The “Compare info for both files” issue is known after updates KB5065789 and KB5066835. These are system servicing updates, so they can’t be removed through Settings or Control Panel. Microsoft hasn’t released a fix yet, but the next cumulative update should address it. Keep checking Settings > Windows Update > Check for updates and install new releases as they arrive to restore full File Explorer functionality.
It's the regular version. That's precisely what I've said. I wasn't aware that they were system servicing updates and that they couldn't be removed, so thanks for clarifying. I guess I'll have to keep updating until they finally fix it. It's quite a serious issue which is why I'm surprised that they shipped an update with that kind of problem.
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As of build 26200.6901 this issue has still not been resolved.
Hi there! Microsoft hasn't officially confirmed that these updates are causing this issue, but it’s worth trying to troubleshoot first. Run the Windows Update Troubleshooter from Settings > Update & Security > Troubleshoot. If that doesn't fix it, try resetting your PC via Settings > System > Recovery, which can help with system issues.
Thanks for the quick reply Arlene.. So I can't find Settings > Update & Security > Troubleshoot but I have tried the Windows Troubleshoot to no resolve. I am trying a few other online solutions, and if that works, I'll update this post, but for the time being if anyone has something more concrete, it would save me hours. It does seem like many have isolated it to the 2 updates I've mentioned in the OP.
If you've already tried the Windows Troubleshooter and it didn’t help, checking for new updates might be the next step. Sometimes Microsoft releases patches that fix issues like this. You can also try going to Control Panel > Programs and Features > View Installed Updates to see if those updates show up there for removal. I hope this helps!
Yeah, whether you use control panel or settings view, it takes you to same uninstall updates page, and those updates are not reflected there. They do show as having been installed (See my OP) but they do not come up on the uninstall updates page.
Thanks for confirming that. Are you checking under Settings > Windows Update > Update history > Uninstall updates? For Windows 11, some cumulative updates like KB5065789 and KB5066835 install as non-removable servicing stack updates, so they won’t appear in the uninstall list. I do not support manually removing these since they include key security components. The best step is to install the latest cumulative update, which usually contains stability fixes for issues caused by earlier builds. You can check this by going to Settings > Windows Update > Check for updates and restarting after installation.
It's actually under Settings > Updates > advanced options- to do the removal. But as you say, these particular kb updates don't appear there. I have done a few updates yesterday and today, and obviously restarted the machine after but the issue is still there. It seems like Windows haven't addressed the issue in any of these patches yet. I've tried the "Dism /Online /Cleanup-Image /RestoreHealth" command and the reset using updates to repair the version. The problem is still there.
GPT confirms the issue is with those updates but it's probably just confirming the various posts that state this. I hope Microsoft acknowledge and address the issue as it is a major workflow concern for many and seems ludacris that they would ship a build with this big of an issue. Unless someone has a way for me to try uninstall those kb updates, I might have to download a 3rd party app, like Teracopy in the interim.