Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Recordings allow you to analyze user behavior throughout a session. You can replay user actions to understand user perspective, traffic sources, session timing, and more.
This guide provides an overview of session recordings, including where and how to use it.
What is a session?
A session recording is a visual way to watch real user interactions on your site or app. Sessions take user events such as scrolls, clicks or taps, page or screen visits etc.
You can watch the entire user journey and see what your visitors love and where improvements can be made to best help you optimize your page/screen and increase conversions.
Session recordings help answer important questions, including but not limited to:
- What is the visitor trying to do on your site or app?
- What do visitors perceive as key content?
- What bugs exist on the site or app and what are the repro steps?
- What kind of experience are you providing for your target audience?
- What motivates the users throughout their journeys?
- What can be improved on your site or app?
- Where are your user frustrations and pain points?
- Are visitors navigating your site or app as intended?
- Did your visitor miss any key information, such as a Call to Action (CTA) by not scrolling enough?
How are sessions captured?
Sessions aren't actual recordings of the user experience, but rather a step-by-step visual reconstructions by capturing the HTML and user actions.
How long does a session last?
Clarity continues to capture actions until the user is inactive for 30 minutes, at which point the session ends. If the user returns to the same tab later, we start a new session.
Tip
You can choose to watch only the active parts of a session by selecting skip inactivity
How long are recordings kept?
Clarity keeps recordings for 30 days. After that, Clarity keeps 1% of your recordings or 10 recordings per day, whichever is higher, for up to 13 months.
For instance, if you had seven sessions on your page on one day 13 months ago, you would see all seven in the recordings experience. However, a month from now, none of them would be visible. Similarly, if you had 2,000 sessions on your page 13 months ago, you would see 20 recordings for that day.
Important
Clarity retains recordings for 30 days from the time of recording. However, Favorite recordings are retained for up to 13 months.
How to navigate sessions?
Your recordings dashboard is split into three sections for easy navigation.
- Session list - Located on the left-hand side and is sorted by the most recent by default. Each card represents a recording and includes session details such as entry and exit pages, referral URL, number of clicks, user ID, device type, and more. Each recording has a session card with relevant metadata to help you choose the right session to watch. Additional actions include AI-based summarization. Learn more about other Copilot features. Select More details to access in-depth information about a specific recording and view the event timeline.
- Inline player - View your recordings, pause, forward, and share your recordings. You can use video controls to navigate through the recordings. Clarity also offers features such as favoriting, sharing, adding labels, and viewing heatmaps for the same screen.
- Filters and segments - Drill down the recordings based on your choice of filters and segments. Clarity also provides an option to summarize the first 10 recordings from the session list or a custom selection. Refer how to summarize recordings and other Copilot features.
Tip
Check Sneaker Wars Case Study to understand how Recordings help increase listings and purchases.
FAQ
For more answers, refer to Session Recordings FAQ.