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Microsoft Q&A
22,734 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
User account from identity provider 'live.com' does not exist in tenant 'xxx' and cannot access the application 'xxx'(Microsoft Office) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with…
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Do you get charged twice for having MIcrosoft 365 on your laptop and android phone? $159 for each device?
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Recently my Microsoft account was compromised, so I reached out to Microsoft support to get my case escalated. But the thing is I got a email from cdoccm alpha microsoft dot com (cdoccm@microsoft.com). I gave them all of the info listed below but I…
i was send email from Microsoft about switching Microsoft office365 plans weather i wanted to stay on the current plan or change to another one my current plan >>>> Microsoft 365 Family new plan >>>>>>>>> Microsoft…
have on old laptop that has microsoft 365 account that is paid up until march of 2026. bought a new laptop that comes with microsoft 365 lifetime on it. how do i transfer to the lifetime account before the old account expires?
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How do I find my account number? Where do I find my account number?
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Hi, I need to cancel the MS 365 account registered under [Moderator note: personal information removed] Please refund the $29 charged to my Visa card ending in 1417. I can no longer access that Gmail account and this is the reason I am writing from…
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Can anyone tell me why I frequently get messages like the attached screenshots? I am using my personal desktop computer. I have used it for work before, but I no longer work for the company that I worked for. I have tried removing all references to my…
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I am unable to use other devices to login because the login screen continues to show my old email address (so it would send codes there!) despite me having changed the email to the one that correctly reflects on my profile, viz. Mod remove PII…
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I have two Microsoft accounts that I didn't realize I had. I want to delete one account and merge everything into a single account. I have a Windows Home version under remove PII @outlook.com, and I have a Business version under My Company Alphiniti,…
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I have a recurring charge on a card that is not linked to my microsoft account for $155.79. I cannot add the card to my account because I just had to cancel it because this charge looks like fraud. How do I find out what this recurring charge is for? Why…
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Discovered that both my wife and I have a Microsoft family subscription. We use the same PC. I have cancelled the one under my name and we will now use her subscription. I would of thought Microsoft would have caught this and advised us but not. By…
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Due to problems with my mobile I had to go to factory setting and lost contact to my Microsoft account, I had to start afresh and made a new account, this was a mistake. I still had access to my original Microsoft account on my tablet and laptop. so in…
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Objet : Blocage du tableau de bord Microsoft 365 Developer Center Bonjour, Je rencontre un problème persistant avec mon compte Microsoft 365 Developer Program. Lorsque j’accède au tableau de bord via…
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Hi, I was trying to get a free trial for plan 99 euro per year plan. I have made several try but its showing check the details or use another card. Can you please help me? Best Pankaj
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I have been charged for two subscription but I am unable to login to one of the accounts as I don't recognise the email address it wants to use to login - I have tried all the different ways to login to the second account but nothing is working - how do…
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I have a Windows 11 PC registered under my primary user-ID and a Microsoft 365 Family account registered under my old (secondary) user-ID. How can I make my Windows 11 PC 'adopt' my Microsoft 365 subscription that was registered under my old user-ID? Or,…
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I have recieved an email from Microsoft telling me I am able to switch back to Office 365 Personal Classic($12/month) from Office 365 Personal($17/month) as microsoft made a mistake in 2024 as stated in the email from Microsoft, The email also said I…
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Upgraded to 365 Family Plan but my Windows account on my PC still shows individual plan. I shared the 365 plan with a family member but copilot does not show up in their Word and Excel, it only shows in Edge.
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I was asked to cancel my current 365 Personal subscription to be able to re-subscribe to 365 Personal Classic. I canceled (still valid until February 2026), but didn't find the option to do the classic subscription. I need help on this.
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