I can't connect via RDP to VM - how do i raise a ticket to Microsoft?

Question

I can't connect via RDP to VM - how do i raise a ticket to Microsoft?

Edd Horne (Admin) 0

Ankit Yadav 13,135 Reputation points Microsoft External Staff Moderator

2026-04-09T11:49:22.1866667+00:00

Hello Edd,

Thank you for letting us know about the RDP issue with your VM.

Could you provide more information about how you are attempting to connect via RDP and what error message you are receiving?

We have also contacted you through Private Message. Please use the provided link to raise a ticket, and we can arrange a Teams call to assist you further.

1 answer

Your answer

Ankit Yadav 13,135 Reputation points Microsoft External Staff Moderator

2026-04-09T11:49:22.1866667+00:00

Hello Edd,

Thank you for letting us know about the RDP issue with your VM.

Could you provide more information about how you are attempting to connect via RDP and what error message you are receiving?

We have also contacted you through Private Message. Please use the provided link to raise a ticket, and we can arrange a Teams call to assist you further.

Answer 1

Marcin Policht 85,255 MVP Volunteer Moderator

Start by following https://dori-uw-1.kuma-moon.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection

If you still are not able to resolve the issue (make sure you complete all troubleshooting steps), then follow https://azure.microsoft.com/en-us/support/create-ticket

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin

Ankit Yadav 13,135 Reputation points Microsoft External Staff Moderator

2026-04-09T12:05:26.4366667+00:00

Hello Edd,

We noticed that you marked the answer as "Not Helpful." We're here to help you with your RDP failure to the VM and have also contacted you via Private Message to provide further assistance.

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I can't connect via RDP to VM - how do i raise a ticket to Microsoft?

1 answer

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