What does it mean when it says my One Drive is full while i try to move files from my computer to my phone

Reyerson, Tucker 0 Reputation points
2025-12-07T22:31:17.8733333+00:00

I am trying to move photos from my camera to my phone via my Elitebook and it worked for majority of the photos but the last 5 photos every time i try to upoload them it say please check your one drive storage and try again. And my computer and phone storage both have enough room. Im just looking for any solutions to this please and thank you. Moved from: Exchange

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Q&A Assist
    2025-12-07T22:32:27.8433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    When you receive a message indicating that your OneDrive is full, it generally means that you have exceeded the storage limit allocated to your OneDrive account. This can prevent you from uploading additional files, including the last few photos you are trying to move from your computer to your phone.

    Here are some potential solutions to resolve this issue:

    1. Check Your OneDrive Storage: Verify how much storage you are currently using and how much is left. If you are nearing or have exceeded your limit, you will need to free up space.
    2. Delete Unnecessary Files: Consider deleting files or folders that you no longer need in your OneDrive to make room for the new uploads.
    3. Upgrade Your Storage Plan: If you frequently run out of space, you might want to consider upgrading your OneDrive storage plan to accommodate more files.
    4. Unlink and Relink OneDrive: Sometimes, unlinking and then relinking your OneDrive account can resolve sync issues.
    5. Reset OneDrive: Resetting the OneDrive application can also help resolve configuration issues that might be preventing uploads.

    By following these steps, you should be able to troubleshoot the issue and successfully upload your photos.


    References:

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  2. Jeanie H 7,770 Reputation points Microsoft External Staff Moderator
    2025-12-08T00:04:44.95+00:00

    Dear @Reyerson, Tucker

    Thank you for posting your question in the Microsoft Q&A forum. 

    Could you tell me if you are currently using OneDrive Personal or OneDrive Business? 

    Could you please help me screenshot the full error message? 

    Does this mean you are moving photos from your camera to your phone by uploading them to OneDrive on your laptop, is that correct? Are you uploading to the OneDrive web or the app? Is this issue happening in one place, or both? Please kindly help me check both. 

    The notification "Please check your OneDrive storage and try again" means that the storage that is full is the OneDrive cloud storage belonging to the customer (and not the storage on the Elitebook computer or the phone). So, in this case, please help me sign in to the OneDrive website and check the remaining storage. If it is full, you can clear some files in the Recycle Bin to free up some space for your OneDrive. Please take a screenshot and send me your storage status as well. 

    OneDrive business: sign in to office.com > choose OneDrive app > in the left pane, help me scroll down > Then you will see your storage.  User's image

    OneDrive personal: sign in to onedrive.live.com > in the left pane, you will see your storage. 

    User's image

    Please kindly help me answer the questions. This will help me understand more your situation and provide next steps. 

    Looking forward to your reply!  


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