copilot at the sidebar its not working

William Michel Borja 35

Hey, yesterday (December 4, 2025), everything was working perfectly fine with Microsoft Edge. The Copilot chat in the sidebar panel used to greet me by my name (William), which meant I was properly logged in with my personal Microsoft account. But after I updated to the latest Edge version, now it just says a generic "Hey, nice to see you, what's new?" like it doesn't recognize me at all.

I want to know what's going on and how to fix it. When I try to paste a screenshot or image into the chat, it prompts me to "Sign in," but when I click the Sign In button, it's completely frozen, it doesn't redirect me anywhere, doesn't do anything, and just stays unresponsive. The "Maybe later" option works, but that's not helpful. I've tried restarting Edge, clearing cache, and logging out/in, but nothing changes. Any ideas on a quick fix, or if this is a known bug from the recent update? Thanks!

I don't even see my previous conversation, meaning that I am not logged on, because it won't let me

Vincent BOUQUET 5 Reputation points

2025-12-07T13:20:25.3533333+00:00
I am experiencing the same issue described in this thread with Copilot in Microsoft Edge.

My setup: Microsoft Edge version 143.0.3650.66 (64-bit), personal Microsoft account, synchronization enabled in Edge settings.

Symptoms: Copilot in the sidebar no longer recognizes my profile. It only shows a generic greeting and prompts me to sign in, but the sign-in button is unresponsive. The "Maybe later" option works, but Copilot remains disconnected.

Steps already tried:

Verified that Edge is properly connected to my personal Microsoft account.

Confirmed synchronization is enabled in Edge settings.

Cleared cache and cookies.

Restarted Edge and Windows.

Signed out and back in to my Microsoft account.

Issue persists across sessions.

This problem started immediately after updating to version 143.0.3650.66. Everything was working fine before the update.

It seems to affect personal Microsoft accounts specifically, while Edge itself remains connected and synchronized.

Please confirm if this is a known bug in the latest Edge release and if a fix is planned.

7 answers

Brandon 15 Reputation points

2025-12-08T22:17:22.5433333+00:00

SO glad I'm not the only one. It started about two days ago. I'm signed into Edge but Copilot doesn't recognize me at all. What's funny is, on the Copilot app I downloaded from the Microsoft store, it remembers everything. Even on the Edge app on my iPhone, it still remembers my name and our past conversations. When I asked Copilot in the Edge browser what the issue was, it told me to "turn memory on" but I can't for the life of me find where to do that in settings. Hopefully this is just a bug that will be fixed soon!
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Tuomas 5 Reputation points

2025-12-09T01:03:45.5266667+00:00

Yup it automatically installed some update for edge and problems started there. Im pretty sure this is just usual microsoft releasing buggy updates or something lol 🔥 But yeah luckily https://copilot.microsoft.com/ still works, its just shame the sidebar is unusable rn

Brandon 15 Reputation points

2025-12-09T12:21:09.7+00:00

Update: Edge just received an update (Version 143.0.3650.75) and now Copilot seems to be fixed and working like before!
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Andrea Vandin 0 Reputation points

2025-12-09T11:57:10.3433333+00:00

Same here. It is not working today (9th of December). Neither in edge (website or sidebar) nor in chrome.
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