Can no longer download and install Office apps from 365 site.

Question

Can no longer download and install Office apps from 365 site.

Jim 386

For some reason I went to install the Office Suite on a system today by clicking the Install Apps button in the top left and all it did was bring to a page to download CoPilot. Nowhere could I find the download link for the Office apps. I replicated this on 3 different systems for 3 users, all with Standard licenses.

Where do I get Office? (I asked Copilot, it told me to do what I was doing)

SELWYN VAN DER MEULEN 5 Reputation points

2025-12-04T08:56:19.6533333+00:00

I have the same problem. I'm on a Tenant Administrator and the accounts all have Business Standard licenses. Download button just redirects me to a page to download Copilot. Microsoft strikes again.
Martijn 0 Reputation points

2025-12-04T10:34:30.0333333+00:00
Same issue. Spent an hour looking for a workaround. Eventually I found two that work for me:

The download buttons at https://www.microsoft.com/en-us/microsoft-365/download-office still work (only on the en-us language version).

Open https://portal.office.com/account/#installs in a private browser window (or another browser), log in and the download links appear for me. It appears that having certain Copilot cookies in your browser determines if the link is hidden.
Jim 386 Reputation points

2025-12-04T12:48:10.8066667+00:00

This works. I'm hesitant to "accept answer" though as they need to fix the problem. It is a good work around, but not an answer.
Tomasz Sobotka 35 Reputation points

2025-12-04T14:27:35.6633333+00:00
This sudden change feels like a massive joke, and it highlights a concerning level of incompetence on Microsoft’s part.

All official Microsoft documentation urgently needs to be updated. It still references the old installation process, which is no longer available, leaving users completely misled. For example:

https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Either update the documentation immediately or restore the previous, functional method that allowed users to download installers directly via: https://portal.office.com/account?ServiceID=LanguageItem

Let people choose the version they want to install, just like before (e.g.: I want to download x64 version with French Language pack). The current situation is unacceptable and unnecessarily disruptive.

9 answers

Your answer

SELWYN VAN DER MEULEN 5 Reputation points

2025-12-04T08:56:19.6533333+00:00

I have the same problem. I'm on a Tenant Administrator and the accounts all have Business Standard licenses. Download button just redirects me to a page to download Copilot. Microsoft strikes again.
Martijn 0 Reputation points

2025-12-04T10:34:30.0333333+00:00

Same issue. Spent an hour looking for a workaround. Eventually I found two that work for me:

The download buttons at https://www.microsoft.com/en-us/microsoft-365/download-office still work (only on the en-us language version).

Open https://portal.office.com/account/#installs in a private browser window (or another browser), log in and the download links appear for me. It appears that having certain Copilot cookies in your browser determines if the link is hidden.
Jim 386 Reputation points

2025-12-04T12:48:10.8066667+00:00

This works. I'm hesitant to "accept answer" though as they need to fix the problem. It is a good work around, but not an answer.
Tomasz Sobotka 35 Reputation points

2025-12-04T14:27:35.6633333+00:00

This sudden change feels like a massive joke, and it highlights a concerning level of incompetence on Microsoft’s part.

All official Microsoft documentation urgently needs to be updated. It still references the old installation process, which is no longer available, leaving users completely misled. For example:

https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Either update the documentation immediately or restore the previous, functional method that allowed users to download installers directly via: https://portal.office.com/account?ServiceID=LanguageItem

Let people choose the version they want to install, just like before (e.g.: I want to download x64 version with French Language pack). The current situation is unacceptable and unnecessarily disruptive.

Answer 1

Chirozzi, Kathy 5

This seems to be fixed now, at least for me.

Martijn 0 Reputation points

2025-12-04T14:19:33.28+00:00

Not for me. It seems to depend on if you have Copilot cookies. On my day-to-day browser it's not fixed. Only in a new private window do I see the download link, after logging in.

Answer 2

Jonathan Scrivener 5

Use this link instead https://portal.office.com/account?ServiceID=LanguageItem

Stefan Blom 323.8K Reputation points MVP Volunteer Moderator

2025-12-04T20:11:21.8466667+00:00

That link appears to be working.

Answer 3

Stefan Blom 323.8K MVP Volunteer Moderator

Which Office product do you have in your Microsoft account?

If you have a subscription, is it possible that it has expired?

Jonathan 0 Reputation points

2025-12-04T05:23:07.6833333+00:00

https://www.microsoft.com/en-us/microsoft-365/download-office
Jonathan 0 Reputation points

2025-12-04T05:30:47.9933333+00:00

Microsoft killed that option to download where it is supposed to go. I've posted a url for the downloads above. I am sure MS is in the works to fix it. But who knows.

Answer 4

Yudhish Naky 0

Hello Jim
To get office please visit https://m365.cloud.microsoft/apps/?from=PortalHome and sign in with your licensed user account.
User's image

Quinlan 5 Reputation points

2025-12-03T20:49:59.6766667+00:00

This usually works, but the UI has changed for me. Clicking that only links me to https://portal.office.com/account/?ref=MeControl#home where I can't find any download button anywhere
Jim 386 Reputation points

2025-12-03T20:51:16.5066667+00:00

Same thing, Click on Install Apps, then the Windows link under Office, brings me to Copilot, no links whatsoever to download office.

To be clear, I am the admin on the account. I set up users all day on Laptops. This is new. I've been doing this for years. These are Business standard accounts. I can't get it to change even under my own account.
Test User 0 Reputation points

2025-12-03T21:15:51.4033333+00:00

Same issue. Just tested it (hence the "Test User" account) across 365 Business Standard and 365 Business Premium.
Chirozzi, Kathy 5 Reputation points

2025-12-03T21:34:12.2033333+00:00

Same for my organization, the downloads are gone. What are you doing Microsoft?
Office User 5 Reputation points

2025-12-03T23:41:05.62+00:00

Same for my organization, the downloads are also gone. No work around??
Jenish Chaudhary 15 Reputation points

2025-12-03T23:51:09.1633333+00:00

Same thing's happening in our tenancy as well
Jonathan Scrivener 5 Reputation points

2025-12-04T03:31:10.51+00:00

Nope - that link takes you to the installer page where there is no installer
Chris Headrick 0 Reputation points

2025-12-04T10:04:49.8633333+00:00

Same issue for me today. Adobe breaking Reader and MS breaking office installs in one day - thank you both very much.

Answer 5

Stefan Blom 323.8K MVP Volunteer Moderator

Do you see an Install option at https://m365.cloud.microsoft/apps/?auth=2 ?

Jenish Chaudhary 15 Reputation points

2025-12-04T00:10:16.09+00:00

Sure do, but once you hit install, it just redirects you to https://portal.office.com/account/?ref=Harmony#installs
Stefan Blom 323.8K Reputation points MVP Volunteer Moderator

2025-12-04T00:28:25.4766667+00:00

Thanks for the screen shot. I see what you mean. It seems to be a link to the 365 Copilot app, only. I'm wondering if this is a temporary issue.
Jim 386 Reputation points

2025-12-05T16:41:43.7833333+00:00

Me too. I only eventually get to CoPilot. This is kind of like the Edge problem. No matter what you do, the wrong thing comes up.

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Can no longer download and install Office apps from 365 site.

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