hi there, on my surface recently tried to update date it the last week, even thoe it update all the time, i am 100% it already has 24h2 on it, but it still says 23h2, i see there a 25h2 out, but each time it comes up 24h2, downloading then install 8 % it fails keep doing it, even tried windows 11 assistant yet again nothing happens, how i can i update this version please

That is very strange. I think your next step is to download the 25H2 ISO, https://www.microsoft.com/en-in/software-download/windows11 mount the ISO and do a repair install, keep everything. If that does not fix the issue, open an administrative cmd prompt and type in the following and press Enter DISM /Online /Cleanup-Image /RestoreHealth When that has finished, from the admin cmd prompt run sfc/scannow (I personally had some weirdness on 5 computers recently with 25H2 trying to install over and over again and this is what fixed the problem for me.)

hi there been a while, ended up buying new hard drive, done a system recovery from Microsoft at first everything going well, now on up date it saying 24h2 again even tho 25h2 is installed. online is say which you said before.. What You Can Try Run the Windows Update Troubleshooter Go to Settings > System > Troubleshoot > Other troubleshooters, then run the Windows Update tool. Reset Windows Update Components Use Command Prompt (Admin) to clear the update cache: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver Restart your Surface and try updating again. i dont want to go there as that what messed it up last time. now is it possible for me to completely wipe my surface pro, from all Microsoft and any partion created when i purchased the surface, as i am looking to buy new version off window 11 start a fresh is this possible.

windows 11 version 24h2 update

Answer accepted by question author

Barb Bowman 80,280 Reputation points MVP Volunteer Moderator

2025-12-10T14:42:23.16+00:00

That is very strange. I think your next step is to download the 25H2 ISO, https://www.microsoft.com/en-in/software-download/windows11 mount the ISO and do a repair install, keep everything. If that does not fix the issue, open an administrative cmd prompt and type in the following and press Enter

DISM /Online /Cleanup-Image /RestoreHealth

When that has finished, from the admin cmd prompt run

sfc/scannow

(I personally had some weirdness on 5 computers recently with 25H2 trying to install over and over again and this is what fixed the problem for me.)
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andy1494 20 Reputation points

2025-12-10T14:53:46.4633333+00:00

This is what I did after many attempts which until three days ago, it showed up, goes through the download and install then nothing as on the last try it install 25h2, straight away and it been updating no issue till, this, I don't really go through everything again trying to put everything back on it why I am asking to wipe everything any internal settings that came with, I buy new copy start from scratch

Barb Bowman 80,280 Reputation points MVP Volunteer Moderator

2025-12-10T16:29:37.0066667+00:00

@andy1494 so after using the official recovery image and wiping everything and starting fresh, and before installing any of your own software, you used Windows Update and successfully installed 25H2 and now it suddenly reports 24H2? Can you verify this by running winver and also run msinfo and reply with the OS Name and Version. Then, can you go to Windows Update, Update history and get a screen shot of Feature Updates and post it here.

You should not have to BUY a copy of Windows 11 and clean install it (and it does not have the needed Surface drivers).

andy1494 20 Reputation points

2025-12-10T20:02:05.5866667+00:00

here you are

andy1494 20 Reputation points

2025-12-10T20:02:35.8233333+00:00

Screenshot 2025-12-10 195423.png

Barb Bowman 80,280 Reputation points MVP Volunteer Moderator

2025-12-10T20:44:34.06+00:00

This shows you are running 25H2. Where are you seeing it is running 24H2?

andy1494 20 Reputation points

2025-12-11T14:57:58.46+00:00

Hi barb, sorry for late reply, after few attempt at the moment it gone,. But yet again and update doing the same from last night I tried about 5 time all fail after 41% I have looked in here there few with same issue, I been trying few plus someone put link to YouTube again nothing, here screenshot off it

andy1494 20 Reputation points

2025-12-11T15:00:23.2633333+00:00

Barb Bowman 80,280 Reputation points MVP Volunteer Moderator

2025-12-11T15:16:54.5766667+00:00

@andy1494 this is a different issue than your original issue (which was with the feature updates) - sometimes a couple of reboots fixes this. If not, see https://www.kapilarya.com/fix-windows-update-error-code-0x800f0991

andy1494 20 Reputation points

2025-12-11T15:20:05.83+00:00

Will try it now

andy1494 20 Reputation points

2025-12-12T11:55:20.08+00:00

hi there not sure what that link you ask me to try, for myself lot off the cmd didn't work, at the very last part off it that update disappeared then i never seen before an update came on for 25h2 repair, i let that update, touch wood i just tried it again few update that was there has done without any issue, so thanks again for your help

Barb Bowman 80,280 Reputation points MVP Volunteer Moderator

2025-12-12T12:32:11.65+00:00

@andy1494 glad that things are working now. Please "accept" the answer that helped you the most. If you start having problems again, please start a new thread.
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