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My work laptop has recently upgraded from Windows 10 to Windows 11. When I open OneNote for Windows 10, I see a banner across the top saying I need to "Switch Now" to the latest version as OneNote will reach end of support on October 14th.
After clicking "Switch Now" I'm prompted to copy a link to my clipboard of where the backup will be stored. Next, I click the "Back up notes" button and every time I encounter this error:
"Unable to create back up. Your notebooks are still available and safe, but we ran into an issue creating the back up. Check the troubleshooting guide for steps to take and try again"
Does anyone know how I get passed this?
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I am using OneNote For Windows 10 on my personal laptop Version 16001.14326.22594.0. My backup folder writes to C:/. I have fully sync'd my notebooks as far as I can tell. I would rather find a workaround that can help me get around the error message so I can have the wizard complete the backup. Please suggest the best next step. Thank you.
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I wanted to add I just now found out about the OneNote closure. I had 3 Microsoft accounts, each with unique OneNote info. The migration process was a joke; nothing was put in the backup folder. BUT I did find a way to fix this. Log out completely from all Microsoft accounts. Log in to OneDrive with the first account, open a OneNote.com page, log in again, and click on each book. Go to File -Info, and there you can open it with OneNote desktop. Select the new OneNote. Then search for "Untitled page." All of these were corrupt, and to delete individual pages named that. Also, search for any pages that have a dot indicating a conflict. Open these, copy/delete the extra page. I ended up manually moving tabs from one notebook to another to isolate where the problem was that caused the "unable to backup..:" error. Finally, I got it all sorted. I hope this helps someone else struggling with failed exports.
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The same issue here. I just installed and opened the new OneNote (link provided above by Liora D). Login there and open the notebooks - it provides me with an option to open notebooks from my OneDrive where all my notebooks are synced.
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I got the exact same issue. I tried all the methods suggested in this thread and none of them worked—extremely frustrating.
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Unbelievable that they would screw this up so badly. Wait, actually this is normal for Microsoft.