Hi Jac,
Try this...
- Close all open Word documents and then quit Word and Outlook completely.
- Open the Activity Monitor.app program, which is located in Applications/Utilities
- Type "Microsoft" into the search box and verify that there aren't any running copies of Microsoft Word or Microsoft Outlook open. If there are, select the application so that it highlights and then use the X button to Force it to Quit.
- Quit the Activity Monitor application and open Microsoft Word. A new blank document should be displayed.
- Adjust the window of the new blank document to the size you want.
- Save this blank document. It will probably have the name of Document1 and that is fine, you can delete it later.
- Quit Word completely and reopen it. Verify if the window size is what you set it to be.
- Test other documents and hopefully they all open to your designated size.
Let us know if this works because if not that points to a problem in Word's preference profile and we'll probably have to help you reestablish them.