Dear Leichter,
I hope you have a good day. Thanks for choosing Microsoft Community.
We're sorry to hear that you're experiencing this issue. To assist you more accurately, could you please provide a bit more information about the errors you're encountering?
- If your account is a Education account, are you the account administrator?
- If possible, sharing the exact error code or a screenshot of the issue would be very helpful (Please make sure to blur or cover any personal or sensitive information in the screenshot to protect your privacy).
This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.
I sincerely apologize for the inconvenient experience this may have caused. Please know that we take these matters seriously, and we truly appreciate your patience and understanding as we work to support you. Looking forward to your response so I can assist you more effectively. Thank you very much for your understanding and your cooperation.
Best regards,
Ruby-N- MSFT | Microsoft Community Support Specialist.