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New Microsoft Teams - Unable to delete channels

Anonymous
2023-12-12T12:52:38+00:00

Issue occurs only in New Teams: Teams owners are unable to delete a channel when they are using the new Microsoft Teams. If we switch to old Teams or logon to Office.com the user is able to delete the channel from there. The new teams version is 23320.3021.2567.4799(preview). Client version 49/23111630009.

The delete is tried both by clicking on the ... next to the channel and then 'Delete channel' and also by click on ... next to Team, click on 'Manage team', click on 'channels' and then clicking on the ... next to the channel from there. The channel remains and is not moved to deleted channels.

You can delete from old teams or Office.com. Here the channel is deleted from list and moved to deleted channels. if I look in 'Manage Teams'. It is only new Teams where the issue occurs.

Is this an issue anyone else have experienced and have a way to fix so the user can delete directly in New Teams? I have tried deleting the cashe, but still unable to delete using New Teams

Update 12012024

I am now able to delete now after logging out and back in to New Teams. It looks like Microsoft has correct the "error".

Microsoft Teams | Microsoft Teams for business | Teams and channels | Delete a team or channel

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-11T15:01:39+00:00

    I have the same problem with the new Teams, but I relalized today that when I delete a channel, it doesn't refresh but when I go to another team and come back, the channel is deleted.

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  1. Anonymous
    2023-12-19T07:48:36+00:00

    Thanks for letting me know. I cannot read the feedback as feedback created from the application is private. The link Myc include earlier in the thread looks like it provides the option to provide feedback visible for others, so next time I have feedback I will submit from there instead. https://aka.ms/TeamsFeedback

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  2. Anonymous
    2023-12-22T16:00:33+00:00

    Thanks for letting me know. I cannot read the feedback as feedback created from the application is private. The link Myc include earlier in the thread looks like it provides the option to provide feedback visible for others, so next time I have feedback I will submit from there instead. https://aka.ms/TeamsFeedback

    We are also facing similar issue, please let us know if we can open microsoft ticket.

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  3. Anonymous
    2024-01-02T20:47:50+00:00

    I was able to regain the ability to delete channels by clearing the cache in the "new" Teams. The path is different than the old location. After doing this I was able to delete channels again...

    1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key + R
    3. In the Run dialog box, copy/paste: C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
    4. Delete all files and folders in the directory.
    5. Restart Teams.
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  4. Anonymous
    2024-01-03T09:02:03+00:00

    Thank you for the path. I just tried deleting the files and I am still unable to delete channel.

    Before Christmas I have also tried uninstalling both Classic and New Teams and right now I only have new Teams installed and I still unable to delete channel.

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