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Can't scroll a section on a page while zoomed in at any rate on Android

Anonymous
2023-12-15T02:58:56+00:00

I don't know how to describe it well, but I've has this problem since now. So when I am on a page, and there's a section that has a scroll bar which shows everything else that is not visible as default, I can't scroll through it unless I'm fully zoomed out on the app. I'm used to scrolling through a section with a scroll feature when zoomed in at any rate for years, and now it's not doable at any rate.

For example, when I visit World of Trucks on the app, and when I am scrolling through the cities list zoomed out, it works. But when I zoom in at any rate, I can only scroll through the entire website and not the list of cities that has a scroll bar which does not show everything at once.

I tried reinstalling the app and force stopped it, and this has not fixed it, so I can assume this is a bug related to Edge. I tried it on a different app, such as Firefox, and the latter worked.

As I said, I can't properly explain the situation. If you can't understand, please ask me questions unless you do.

This question is a "responsiveness"-related topic under my assumption.

Microsoft Edge | Speed and responsiveness | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-16T06:52:46+00:00

    Hi Jacob,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you're experiencing a scrolling issue while zoomed in on specific sections of web pages using the Edge browser on your Android device. It appears to be a problem specific to the Edge browser, as you mentioned that it works fine on Firefox.

    From your description, it seems like a possible bug or compatibility issue within the Edge browser itself. Here are a few steps you might consider to troubleshoot or work around the problem:

    1. Clear Browser Cache: Sometimes, cached data can cause browsing issues. Try clearing the cache and cookies in the Edge browser. This can be done in the browser settings.

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

    1. Update Edge: Ensure that you have the latest version of the Edge browser installed. Sometimes, updating the app can fix known issues or bugs.
    2. Reporting the Issue: If the problem persists even after trying these steps, you might want to report the issue to the Edge browser's support or feedback section. They might provide a solution or include a fix in future updates.

    If you encounter any issues while using Microsoft Edge or have any suggestions, you can give feedback to the Microsoft Edge team using the "Send Feedback" window:

    This is the easiest way, just click "Send Feedback" in the upper right corner of your browser icon, then describe your issue or feature request and attach a screenshot and email address. This allows the Microsoft Edge development team to create tracked issues and resolve them as quickly as possible.

    I hope this helps.  If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2023-12-17T18:15:50+00:00

    Greetings Hahn,

    After I followed the first two steps, clearing my browser cache and checking for any updates, I still have this issue.

    I sent the Microsoft team the issue under "Help and feedback" on the mobile app, as this was similar to what you mentioned, with a screenshot attached and my email included. I also attached our discussion for further explanation about my issue.

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  3. Anonymous
    2023-12-19T09:24:24+00:00

    Hi Jacob，

    That's a great step! Providing details and a screenshot along with your email and our discussion should offer the Microsoft team a clearer understanding of the problem you're encountering within the Edge browser on your Android device.

    Hopefully, the support team will acknowledge your feedback and work on resolving this scrolling problem.

    Feel free to reach out if you have any more questions or if there's anything else I can help you with!

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2023-12-19T22:29:48+00:00

    Thank you Hahn. You are a very helpful to me.

    I wish you the best of luck.

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  5. Anonymous
    2023-12-23T01:47:55+00:00

    Was there any fix for this, getting same problem

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