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Surface Studio connt run Corel Draw products

Anonymous
2016-12-29T21:13:30+00:00

I have been trying to load Corel Draw x8 products onto my new surface studio for a couple of weeks. The install and authorization works but on startup a windows popup reports "program has stopped running" before it loads up. All x8 products give the same result.

I have reinstalled several times. I have been working with Corel Techs that have had me load every kind of updates, local and downloaded installs, erasing temp files, verifying updated drivers and so far there is no fix.

The x8 product works fine on my old surface pro tablet (original surface model).

I talked today with another Surface Studio owner having identical problems. I'm hoping that Adobe is not the only graphics options that is compatible with this new device.

Has any other Surface Studio owner been able to load Corel successfully?

Surface | Surface Studio | Install and update

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  1. Anonymous
    2017-01-27T11:13:34+00:00

    There is a fix posted

    http://community.coreldraw.com/talk/coreldraw_graphics_suite_x8/f/832/p/54488/261974#pi1484=4

    by Corel..

    "Hello all,

    here is a temporary link to everyone who encounters the problem. In the next few

    days, I will replace this with a link to the detailed Knowledge Base article,

    but wanted to get this in your hands as quickly as possible that doesn't require

    to change the color profiles on the Surface Studio.

    This is a new installer of CorelDRAW Graphics Suite X8 that resolves the crash

    at launch on the Microsoft Surface Studio. If you have previously installed X8

    on the computer, you will need to first uninstall it and download the updated

    version. Here are the detailed instructions:

    •While online and connected to the internet, uninstall CorelDRAW Graphics Suite

    X8 and all components, including Corel Graphics – Windows Shell Extension.

    Remember to take note of the email address and password used to sign in with

    this installation, along with the serial number, if applicable.

    1.In Windows Control Panel, click Uninstall a program.

    2.Double-click Corel Graphics – Windows Shell Extension on the Uninstall or

    change a program page.

    3.Click Yes to uninstall

    4.Once complete, double-click CorelDRAW Graphics Suite X8, and click Remove to

    uninstall.  It is recommended that user files also be uninstalled. To remove

    user files, enable the Remove User Files checkbox under the Remove option.

    •Download and run the updated installer of CorelDRAW Graphics Suite X8 from

    here.

    •At the end of the installation process, when the sign-in dialog appears, please

    enter the credentials that were used with the previous installation of the

    trial, perpetual version (full or upgrade) or subscription. It is important to

    use the same credentials that are already associated with the

    purchase/subscription.

    Happy CorelDRAWing!

    "

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  1. Anonymous
    2017-01-27T04:44:30+00:00

    OK, Corel has created a new installation file that has solved the conflict. If you are looking to load Corel Software on a Surface Studio device you will need to use the new installer. The link can be found in this thread on the Corel Community forum:

    http://community.coreldraw.com/talk/coreldraw\_graphics\_suite\_x8/f/832/p/54488/261974#pi1484=4

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  1. Anonymous
    2016-12-31T16:48:31+00:00

    This sounds highly probable. I know of 3 of us with the same issue now. But the bad news would seem to be that this isn't something I can fix, I'll have to wait for corel to catch up to the new version of the doll with an update.

    Thanks for the detective work.

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  2. Anonymous
    2016-12-31T22:03:53+00:00

    There is a "possibility" to still get it to work.  I had a Linux program for which a Windows version was made but the developers used an older compiler of Visual C++.  Well, to get it to work, I had to download the older runtime modules and the program works fine.

    Check out this web link: https://support.microsoft.com/en-us/kb/2977003

    Most developers never update their compilers to the latest version.  Microsoft always uses the latest and chances are, this is the reason why a lot of older software will not work as well.

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  3. Anonymous
    2017-01-01T00:38:12+00:00

    There is a "possibility" to still get it to work.  I had a Linux program for which a Windows version was made but the developers used an older compiler of Visual C++.  Well, to get it to work, I had to download the older runtime modules and the program works fine.

    Check out this web link: https://support.microsoft.com/en-us/kb/2977003

    Most developers never update their compilers to the latest version.  Microsoft always uses the latest and chances are, this is the reason why a lot of older software will not work as well.

    I have tried this approach yesterday by copying the dll from a working computer to the "programs" directory of Corel, where all the binaries are stored. That didn't solve the problem. This approach depends on, among other things, where Corel loads the dll from and how it gets that location. If Corel uses windows registry to mark the location, it may be possible to edit the entry. But, this may be reverted in future updates by Corel.If it lets OS decide the location, then copying the dll into system32 may solve it but likely mess up windows itself and other program.

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