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Surface Studio connt run Corel Draw products

Anonymous
2016-12-29T21:13:30+00:00

I have been trying to load Corel Draw x8 products onto my new surface studio for a couple of weeks. The install and authorization works but on startup a windows popup reports "program has stopped running" before it loads up. All x8 products give the same result.

I have reinstalled several times. I have been working with Corel Techs that have had me load every kind of updates, local and downloaded installs, erasing temp files, verifying updated drivers and so far there is no fix.

The x8 product works fine on my old surface pro tablet (original surface model).

I talked today with another Surface Studio owner having identical problems. I'm hoping that Adobe is not the only graphics options that is compatible with this new device.

Has any other Surface Studio owner been able to load Corel successfully?

Surface | Surface Studio | Install and update

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  1. Anonymous
    2017-01-27T11:13:34+00:00

    There is a fix posted

    http://community.coreldraw.com/talk/coreldraw_graphics_suite_x8/f/832/p/54488/261974#pi1484=4

    by Corel..

    "Hello all,

    here is a temporary link to everyone who encounters the problem. In the next few

    days, I will replace this with a link to the detailed Knowledge Base article,

    but wanted to get this in your hands as quickly as possible that doesn't require

    to change the color profiles on the Surface Studio.

    This is a new installer of CorelDRAW Graphics Suite X8 that resolves the crash

    at launch on the Microsoft Surface Studio. If you have previously installed X8

    on the computer, you will need to first uninstall it and download the updated

    version. Here are the detailed instructions:

    •While online and connected to the internet, uninstall CorelDRAW Graphics Suite

    X8 and all components, including Corel Graphics – Windows Shell Extension.

    Remember to take note of the email address and password used to sign in with

    this installation, along with the serial number, if applicable.

    1.In Windows Control Panel, click Uninstall a program.

    2.Double-click Corel Graphics – Windows Shell Extension on the Uninstall or

    change a program page.

    3.Click Yes to uninstall

    4.Once complete, double-click CorelDRAW Graphics Suite X8, and click Remove to

    uninstall.  It is recommended that user files also be uninstalled. To remove

    user files, enable the Remove User Files checkbox under the Remove option.

    •Download and run the updated installer of CorelDRAW Graphics Suite X8 from

    here.

    •At the end of the installation process, when the sign-in dialog appears, please

    enter the credentials that were used with the previous installation of the

    trial, perpetual version (full or upgrade) or subscription. It is important to

    use the same credentials that are already associated with the

    purchase/subscription.

    Happy CorelDRAWing!

    "

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  1. Anonymous
    2017-01-27T04:44:30+00:00

    OK, Corel has created a new installation file that has solved the conflict. If you are looking to load Corel Software on a Surface Studio device you will need to use the new installer. The link can be found in this thread on the Corel Community forum:

    http://community.coreldraw.com/talk/coreldraw\_graphics\_suite\_x8/f/832/p/54488/261974#pi1484=4

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  1. Anonymous
    2016-12-30T20:33:30+00:00

    Try running the compatibility troubleshooter and/or right click on the program's icon and go to "Properties" and click on the compatibility tab and try to downgrade it to Windows 7 and also check/uncheck the "Disable display scaling ..." box.

    You may have to play around with it and experiment with different options in the box.  It may work then because later on, I was able to finally get the WordPerfect suite to work.

    the biggest problems in software on any Surface device has been "graphics" and blows the heck out of a lot of programs to include having menu bar so small, you need a magnifying glass to read them.  Chances are, CorelDraw is hitting that graphics standards "roadblock" and the compatibility setting "may" help to get the program to work.

    Your only other option is to get back with Corel's support and see if they can look into it.  You already have an investment in the software and should not have to look for something else that may or may not work as well.  Like I mentioned before, Corel are behind the times and their software was developed under Windows 7.  Even Windows 8 users had problems as well.

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  2. Anonymous
    2016-12-30T20:41:05+00:00

    We (corel support and myself) have worked through all the comparability trouble shooting options built into Windows 10 without success. It's not a graphics scaling issue per se, we cannot get the program started at all.

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  3. Anonymous
    2016-12-30T20:43:28+00:00

    If you had downloaded the program from their web site, try uninstalling and re-download it.  I think that was a problem I had encountered as well.  Now, chances are, you may have already done that and if so, probably no other solution.

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