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Surface Studio connt run Corel Draw products

Anonymous
2016-12-29T21:13:30+00:00

I have been trying to load Corel Draw x8 products onto my new surface studio for a couple of weeks. The install and authorization works but on startup a windows popup reports "program has stopped running" before it loads up. All x8 products give the same result.

I have reinstalled several times. I have been working with Corel Techs that have had me load every kind of updates, local and downloaded installs, erasing temp files, verifying updated drivers and so far there is no fix.

The x8 product works fine on my old surface pro tablet (original surface model).

I talked today with another Surface Studio owner having identical problems. I'm hoping that Adobe is not the only graphics options that is compatible with this new device.

Has any other Surface Studio owner been able to load Corel successfully?

Surface | Surface Studio | Install and update

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  1. Anonymous
    2017-01-27T11:13:34+00:00

    There is a fix posted

    http://community.coreldraw.com/talk/coreldraw_graphics_suite_x8/f/832/p/54488/261974#pi1484=4

    by Corel..

    "Hello all,

    here is a temporary link to everyone who encounters the problem. In the next few

    days, I will replace this with a link to the detailed Knowledge Base article,

    but wanted to get this in your hands as quickly as possible that doesn't require

    to change the color profiles on the Surface Studio.

    This is a new installer of CorelDRAW Graphics Suite X8 that resolves the crash

    at launch on the Microsoft Surface Studio. If you have previously installed X8

    on the computer, you will need to first uninstall it and download the updated

    version. Here are the detailed instructions:

    •While online and connected to the internet, uninstall CorelDRAW Graphics Suite

    X8 and all components, including Corel Graphics – Windows Shell Extension.

    Remember to take note of the email address and password used to sign in with

    this installation, along with the serial number, if applicable.

    1.In Windows Control Panel, click Uninstall a program.

    2.Double-click Corel Graphics – Windows Shell Extension on the Uninstall or

    change a program page.

    3.Click Yes to uninstall

    4.Once complete, double-click CorelDRAW Graphics Suite X8, and click Remove to

    uninstall.  It is recommended that user files also be uninstalled. To remove

    user files, enable the Remove User Files checkbox under the Remove option.

    •Download and run the updated installer of CorelDRAW Graphics Suite X8 from

    here.

    •At the end of the installation process, when the sign-in dialog appears, please

    enter the credentials that were used with the previous installation of the

    trial, perpetual version (full or upgrade) or subscription. It is important to

    use the same credentials that are already associated with the

    purchase/subscription.

    Happy CorelDRAWing!

    "

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  1. Anonymous
    2017-01-27T04:44:30+00:00

    OK, Corel has created a new installation file that has solved the conflict. If you are looking to load Corel Software on a Surface Studio device you will need to use the new installer. The link can be found in this thread on the Corel Community forum:

    http://community.coreldraw.com/talk/coreldraw\_graphics\_suite\_x8/f/832/p/54488/261974#pi1484=4

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  1. Anonymous
    2016-12-29T22:00:45+00:00

    I don't have a Studio but had encountered a problem with a Surface tablet in regards to their WordPerfect Suite which was quite similar.

    You may have done this but try the compatibility troubleshooter by right clicking the program icon.

    If all fails and you don't want to spend a ton of money on Adobe, you can try "Xara" family of programs.  This used to be Corel Draw a long time ago.  It worked but did tend to crash every now and then but not often and was bullet fast in operation.  They have all kinds of different programs that you can look over.

    Corel is "behind the times" with their software and is actually designed to work with Windows 7.

    If you want to look at the Xara products, here is their web link: http://www.xara.com/us/

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  2. Anonymous
    2016-12-29T22:30:01+00:00

    I will try to escalate this issue.

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  3. Anonymous
    2016-12-30T19:36:40+00:00

    I have a Microsoft Surface Studio , Coreldraw installs but crashes in a "unknown error" upon start up, I also have a Surface Book 4 and am running Corel X7 on that machine with no problem, any insights ?

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