Surface Studio 1 - I7 2TB Can not setup windows

Hello Nguyễn Văn Hoàng Vũ,

In this case, we highly recommend that you reset the Surface using a USB Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

Note: This removes all the files and apps on your device. You will need to back up your data and reinstall the desktop apps or run updates after the completion. 

To download the Recovery Image:

1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. When prompted, choose your language options and keyboard layout
7. Select Troubleshoot
8. Select System Image Recovery. Recovering this PC. If prompted for BitLocker Key, tap Skip this Drive.
9. If prompted, select Repartition the drives

Hope this helps.

StevenK

Hi Steven,

It did not work on my case wiht UEFI Version below. can you check again from Microsoft Site

Note: 

• I load recovery for windows 10 1803
• you can see a clip via this link what happening:https://youtu.be/xiy_545gbVM

Even though you should be able to restore with the 1804 image it is obvious something is stopping you from completing the install wizard.

My suggestion is to make a fresh install using the windows 10 installer and then install all the drivers seperately .. (nvidea experience) etc ..

https://www.microsoft.com/en-gb/software-download/windows10

https://www.nvidia.com/en-gb/geforce/geforce-experience/download/

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Use another machine to flash the image onto a thumb drive.

It's disgusting that Microsoft surface recovery images are borked, but sometimes you have to work around incompetance.

Even though you should be able to restore with the 1804 image it is obvious something is stopping you from completing the install wizard.

My suggestion is to make a fresh install using the windows 10 installer and then install all the drivers seperately .. (nvidea experience) etc ..

https://www.microsoft.com/en-gb/software-download/windows10

https://www.nvidia.com/en-gb/geforce/geforce-experience/download/

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Use another machine to flash the image onto a thumb drive.

It's disgusting that Microsoft surface recovery images are borked, but sometimes you have to work around incompetance.

Hi Dom,

it is work. do you have link to load new Image file can restore?

Thank

Victor

.I suggest logging into your Microsoft live account under your devices you should see your Surface Studio device serial ..

go to the image download wizard

https://support.microsoft.com/en-us/surface-recovery-image

choose the latest, you might get an error because it is an older version, but it should just rool it back.