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This service is one of the benefits available under the Microsoft Extended Hardware Service Plan Plus with On-Site (“EHS Plus with On-Site”) for eligible Microsoft Surface series devices.1 This plan is only offered in Australia at this time.
Customer eligibility
EHS Plus with On-Site is a commercial Protection Plan available for purchase by enterprise customers, including educational institutions, through a Microsoft Authorized Reseller.2
Eligible devices (commercial versions only)
- Surface Laptop 7th Edition, Intel processor
- Surface Laptop 7th Edition, Snapdragon processor
- Surface Laptop 6
- Surface Laptop 5
- Surface Laptop Studio 2
- Surface Laptop Go 3
- Surface Pro 11th Edition, Intel processor
- Surface Pro 11th Edition, Snapdragon processor
- Surface Pro 10
- Surface Pro 9
- Surface Pro 9 with 5G
- Surface Go 4
What is covered
EHS Plus with On-Site covers mechanical breakdown that results in the device no longer being able to perform its intended function caused by workmanship or manufacturing defects.3 Refer to the Terms & Conditions for Extended Hardware Services Plan Plus with On-Site for more information about coverage and exclusions: Warranty and Protection Plan Terms & Conditions.
Postal Codes for availability
- Australian Capital Territory
- New South Wales
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
Note
On-site service is part of the extended EHS Plus On-Site Protection plan you purchased, and the services are provided by a Microsoft vendor and not Microsoft.
On-site service may not be available within the first 90 days after the original purchase date of an eligible Microsoft Surface series device. As an alternative, Microsoft may replace your device using Next Business Day Advanced Exchange.
References
- Some services may be provided by an authorized third-party supplier or service provider working on Microsoft’s behalf.
- In Australia, commercial protection plans must be purchased within forty-five (45) days from the original purchase date of an eligible commercial Microsoft Surface device.
- The service provider’s repair technician may repair the covered Microsoft device, but they don't image devices or reinstall customer software or data. Repair technicians do not ensure that Microsoft Autopilot or Intune products are re-enabled on the covered Microsoft device.