Summary

Microsoft Copilot Studio is a powerful tool for creating great customer experiences. Solution architects should consider using agents as part of the solution to:

• Replace web forms.

• Help customers find information instead of using a website search.

• Provide employee assistance and information retrieval.

If the solution architect does decide to use agents, they'll need to ensure that the project team follows the principles and best practices outlined in this module.

Next steps

For more information, see the following links:

• Building agents

• Microsoft Copilot Studio Learning Path