Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Microsoft Unified Communications Managed API (UCMA) 3.0 provides several new classes to support the back-to-back user agent concept. The principal class of interest to application developers is the BackToBackCall class. Using back-to-back user agent functionality, an application can perform the following operations:
Create a BackToBackCall instance, which establishes back-to-back connectivity between two calls. For example, a customer and an agent are connected through a back-end call center.
Perform midway call control (transfer calls, park calls, play music to customers on hold) on an established back-to-back call.