Manage Attendee Capacity Pack add-on licenses for Teams events

As an admin, you manage Attendee Capacity Packs for your event organizers on the Teams Events page of the Teams admin center. You can view your attendee pack inventory, assign and manage licenses, and view your event inventory to monitor how attendee packs are used across your organization.

Overview

Attendee Capacity Packs are add-on licenses that increase attendee capacity for Teams events, enabling your event organizers to host larger events at scale. With an attendee pack, organizers can host interactive events with engagement capabilities, like reactions, raise hand, polls, and Q&A, beyond the 3,000-attendee limit included with Teams Enterprise.

Attendee packs determine the maximum capacity an organizer can set for a Teams event, and come in a range of sizes. An organizer with an attendee pack can host an unlimited number of events for the duration of the license, with the maximum number of attendees per event that the pack allows.

Attendee pack sizes

Prerequisites

Before you manage attendee packs in the Teams admin center, make sure the following prerequisites are met:

• Your organization purchased Attendee Capacity Pack add-on licenses.
• You have the Teams Administrator role or Global Administrator role to access the Teams admin center.

View your attendee pack inventory

To view your organization's attendee pack inventory:

1. Sign in to the Teams admin center.

2. In the left navigation, go to Add-on licenses > Teams Events.

   On the Teams Events page, you see your organization’s attendee pack inventory, including available attendee packs that you purchased and current assignments. If there are no active attendee packs in your organization, you see this page with a redirect to purchase attendee packs in the Microsoft 365 admin center.

   The attendee pack inventory shows the following information about your organization's attendee packs.

   Column	Description
   Pack size	Maximum number of attendees the pack supports per event.
   Total licenses	Total number of attendee pack licenses purchased for that size.
   Assigned	Number of packs currently assigned to organizers.
   Available	Number of unassigned packs available for assignment.

Assign an attendee pack to an organizer

To assign an attendee pack to an organizer:

1. In the Teams admin center, go to Add-on licenses > Teams Events.

2. On the Licenses tab, select Assign to new users to get started.

   

3. In the Assign Add-on licenses pane:

   1. In the Search for a user field, search for and select the organizer or organizers you want to assign the pack to.

   2. For each individual user, select the pack size that you want to assign in the Attendee pack column.

   3. Or, select multiple users at once, and then choose the Modify drop-down option at the top of the table to assign a particular pack to the users you selected.

      

4. Select Apply, and then confirm to apply the assignments.

The organizer or organizers with the assigned pack can schedule events up to the maximum attendee capacity of the pack.

View assigned attendee packs

To see which organizers have attendee packs assigned to them:

1. In the Teams admin center, go to Add-on licenses > Teams Events.

2. If one or more organizers are assigned an attendee pack, you see a table that shows the following information.

   Column	Description
   Display name	Name of the organizer with an assigned attendee pack.
   Username	Email address or UPN of the organizer.
   Assigned pack	Size of the attendee pack assigned to the organizer.
   Upcoming event date	Date and time of the latest event scheduled by the organizer.
   Location	Usage location assigned to the organizer's profile.

Change or reassign an attendee pack

You can change the attendee pack that's assigned to an organizer. For example, you can assign a smaller or larger capacity pack to one or more organizers.

Change the attendee pack for one organizer

1. In the Teams admin center, go to Add-on licenses > Teams Events.
2. On the Licenses tab, in the Attendee pack column of the table, select the drop-down in the user's row, and then choose the pack size that you want.
3. Select the pack, and then confirm to save the changes.

Change the attendee pack for multiple organizers

1. In the Teams admin center, go to Add-on licenses > Teams Events.

2. On the Licenses tab, select multiple users, and then select the Modify drop-down option at the top of the table.

3. Select the pack size that you want to change to, save, and then confirm to apply the changes.

   

Remove an attendee pack from an organizer

To unassign an attendee pack from an organizer:

1. In the Teams admin center, go to Add-on licenses > Teams Events.
2. On the Licenses tab, select the organizer in the table, and then select Remove.
3. In the confirmation dialog, select Remove to confirm.

The pack is returned to the available attendee pack inventory and can be reassigned to another organizer.

View attendee pack usage and event inventory

On the Usage reports tab of the Teams Events page, you can monitor how attendee packs are used across your organization.

The event inventory view shows the following reports:

• Teams Events reports
• Teams webinar report
• Teams town hall report
• Teams live events report

Related articles

• Attendee Capacity Pack for Teams events