Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
When you restore a user account within 30 days of deleting it, the account and all associated data are restored. The user can sign in with the same work or school account. Their mailbox is fully restored.
To find out how long you have to restore a specific user account, contact support.
Tip
- Ensure licenses are available to assign to the account.
- If your business uses Active Directory on-premises, see How to restore deleted user accounts in Microsoft 365, Azure, and Intune.
Restore one or more user accounts
You must be a user management admin to do these steps.
In the Microsoft 365 admin center, go to Users > Deleted users.
On the Deleted users page, select the name of the user you want to restore, and then select Restore user. To restore multiple deleted accounts, select multiple users.
Follow the prompts to set their password, and then select Restore.
If the user is successfully restored, select Print to print the user name and password information, and then securely send it to the user.
If you encounter a user name conflict or proxy address conflict, see Restore a user that has a user name conflict or Restore a user that has a proxy address conflict in this article.
After you restore the user, add a license if you want them to use Microsoft 365.
Make sure to notify the user that their password changed and follow up with them.
Restore a user that has a user name conflict
A user name conflict occurs when you delete a user account, create a new account with the same user name (for the same or a different user), and then try to restore the deleted account.
To resolve the conflict, replace the active user account with the one you're restoring, or assign a different user name to the account you're restoring. Follow these steps:
In the Microsoft 365 admin center, go to Users > Deleted users.
On the Deleted users page, select the names of the users you want to restore, and then select Restore user.
Note
If two or more user accounts fail to be restored, an error message tells you that the restore operation failed for some users. View the log to see which users weren't restored, and then restore the failed accounts one at a time.
Follow the prompts to set the password and select Restore.
If a message appears saying there's a problem restoring the account, do one of the following:
- Cancel the restore and rename the current active user. Then try the restore again.
- Type a new primary email address for the user and select Restore.
Review the results, and then select Close.
Restore a user that has a proxy address conflict
A proxy address conflict occurs when you delete a user account that contains a proxy address, assign the same proxy address to another account, and then try to restore the deleted account. Follow these steps to fix this issue.
You must have admin permissions in Microsoft 365 to do this.
In the Microsoft 365 admin center, go to Users > Deleted users.
On the Deleted users page, select the user you want to restore, and then select Restore user.
On the Restore page, follow the prompts to set the password and select Restore. Any conflicting proxy addresses are automatically removed from the user you're restoring.
Review the results, and then select Close.