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Phone Call Engagement Context (msdyn_ocphonecallengagementctx) table/entity reference (Microsoft Dynamics 365 Customer Service)

Phone Call Engagement Context

Messages

The following table lists the messages for the Phone Call Engagement Context (msdyn_ocphonecallengagementctx) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
Assign
Event: True		 PATCH /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
Update the ownerid property.		 AssignRequest
Associate
Event: True		 Associate records Associate records
BulkRetain
Event: True		 BulkRetain Learn to use messages with the SDK for .NET
Create
Event: True		 POST /msdyn_ocphonecallengagementctxes
See Create		 Create records
CreateMultiple
Event: True		 CreateMultiple CreateMultipleRequest
Delete
Event: True		 DELETE /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
See Delete		 Delete records
Disassociate
Event: True		 Disassociate records Disassociate records
GrantAccess
Event: True		 GrantAccess GrantAccessRequest
IsValidStateTransition
Event: False		 IsValidStateTransition IsValidStateTransitionRequest
ModifyAccess
Event: True		 ModifyAccess ModifyAccessRequest
PurgeRetainedContent
Event: True		 PurgeRetainedContent Learn to use messages with the SDK for .NET
Restore
Event: True		 Restore Learn to use messages with the SDK for .NET
Retain
Event: True		 Retain Learn to use messages with the SDK for .NET
Retrieve
Event: True		 GET /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
See Retrieve		 Retrieve records
RetrieveMultiple
Event: True		 GET /msdyn_ocphonecallengagementctxes
See Query data		 Query data
RetrievePrincipalAccess
Event: True		 RetrievePrincipalAccess RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
Event: True		 RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
Event: True		 RevokeAccess RevokeAccessRequest
RollbackRetain
Event: True		 RollbackRetain Learn to use messages with the SDK for .NET
SetState
Event: True		 PATCH /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
Update the statecode and statuscode properties.		 SetStateRequest
Update
Event: True		 PATCH /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
See Update		 Update records
UpdateMultiple
Event: True		 UpdateMultiple UpdateMultipleRequest
Upsert
Event: False		 PATCH /msdyn_ocphonecallengagementctxes(msdyn_ocphonecallengagementctxid)
See Upsert a table row		 UpsertRequest
UpsertMultiple
Event: False		 UpsertMultiple UpsertMultipleRequest
ValidateRetentionConfig
Event: True		 ValidateRetentionConfig Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Phone Call Engagement Context (msdyn_ocphonecallengagementctx) table.

Property Value
DisplayName Phone Call Engagement Context
DisplayCollectionName Phone Call Engagement Contexts
SchemaName msdyn_ocphonecallengagementctx
CollectionSchemaName msdyn_ocphonecallengagementctxes
EntitySetName msdyn_ocphonecallengagementctxes
LogicalName msdyn_ocphonecallengagementctx
LogicalCollectionName msdyn_ocphonecallengagementctxes
PrimaryIdAttribute msdyn_ocphonecallengagementctxid
PrimaryNameAttribute msdyn_callername
TableType Standard
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

msdyn_callername

Property Value
Description The name of the caller.
DisplayName Caller Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callername
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_callsid

Property Value
Description Unique identifier for the call
DisplayName Call Identifier
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callsid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_fromphone

Property Value
Description Phone number from which the call is initiated
DisplayName Customer phone number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_fromphone
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_ismicrosoftteamsphonenumber

Property Value
Description Is Microsoft Teams Phone Number
DisplayName Is Microsoft Teams Phone Number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ismicrosoftteamsphonenumber
RequiredLevel None
Type Boolean
GlobalChoiceName msdyn_omnichanneltelephony_msdyn_ismicrosoftteamsphonenumberr
DefaultValue False
True Label Yes
False Label No

msdyn_liveworkitemid

Property Value
Description Unique identifier for Conversation associated with Phone Call Engagement Context.
DisplayName Conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkitemid
RequiredLevel None
Type Lookup
Targets msdyn_ocliveworkitem

msdyn_ocphonecallengagementctxId

Property Value
Description Unique identifier for entity instances
DisplayName Phone Call Engagement Context
IsValidForForm False
IsValidForRead True
LogicalName msdyn_ocphonecallengagementctxid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_providername

Property Value
Description Communication provider name
DisplayName Provider Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_providername
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_tophone

Property Value
Description Phone number where the call is made to
DisplayName Organization phone number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_tophone
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Phone Call Engagement Context
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue
GlobalChoiceName msdyn_ocphonecallengagementctx_statecode

statecode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Inactive
DefaultStatus: 2
InvariantName: Inactive

statuscode

Property Value
Description Reason for the status of the Phone Call Engagement Context
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue
GlobalChoiceName msdyn_ocphonecallengagementctx_statuscode

statuscode Choices/Options

Value Details
1 Label: Active
State:0
TransitionData: None
2 Label: Inactive
State:1
TransitionData: None

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

business_unit_msdyn_ocphonecallengagementctx

One-To-Many Relationship: businessunit business_unit_msdyn_ocphonecallengagementctx

Property Value
ReferencedEntity businessunit
ReferencedAttribute businessunitid
ReferencingAttribute owningbusinessunit
ReferencingEntityNavigationPropertyName owningbusinessunit
IsHierarchical
CascadeConfiguration Archive: Restrict
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_ocphonecallengagementctx_createdby

One-To-Many Relationship: systemuser lk_msdyn_ocphonecallengagementctx_createdby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdby
ReferencingEntityNavigationPropertyName createdby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_ocphonecallengagementctx_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_ocphonecallengagementctx_createdonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdonbehalfby
ReferencingEntityNavigationPropertyName createdonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_ocphonecallengagementctx_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_ocphonecallengagementctx_modifiedby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedby
ReferencingEntityNavigationPropertyName modifiedby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_ocphonecallengagementctx_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_ocphonecallengagementctx_modifiedonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedonbehalfby
ReferencingEntityNavigationPropertyName modifiedonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_ocliveworkitem_msdyn_ocphonecallengagementctx_liveworkitemid

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_msdyn_ocliveworkitem_msdyn_ocphonecallengagementctx_liveworkitemid

Property Value
ReferencedEntity msdyn_ocliveworkitem
ReferencedAttribute activityid
ReferencingAttribute msdyn_liveworkitemid
ReferencingEntityNavigationPropertyName msdyn_liveworkitemid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

owner_msdyn_ocphonecallengagementctx

One-To-Many Relationship: owner owner_msdyn_ocphonecallengagementctx

Property Value
ReferencedEntity owner
ReferencedAttribute ownerid
ReferencingAttribute ownerid
ReferencingEntityNavigationPropertyName ownerid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

team_msdyn_ocphonecallengagementctx

One-To-Many Relationship: team team_msdyn_ocphonecallengagementctx

Property Value
ReferencedEntity team
ReferencedAttribute teamid
ReferencingAttribute owningteam
ReferencingEntityNavigationPropertyName owningteam
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

user_msdyn_ocphonecallengagementctx

One-To-Many Relationship: systemuser user_msdyn_ocphonecallengagementctx

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute owninguser
ReferencingEntityNavigationPropertyName owninguser
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_ocphonecallengagementctx_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_ocphonecallengagementctx_AsyncOperations

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_AsyncOperations
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocphonecallengagementctx_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_ocphonecallengagementctx_BulkDeleteFailures

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_BulkDeleteFailures
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocphonecallengagementctx_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_ocphonecallengagementctx_MailboxTrackingFolders

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_MailboxTrackingFolders
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocphonecallengagementctx_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_ocphonecallengagementctx_PrincipalObjectAttributeAccesses

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_PrincipalObjectAttributeAccesses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocphonecallengagementctx_ProcessSession

Many-To-One Relationship: processsession msdyn_ocphonecallengagementctx_ProcessSession

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_ProcessSession
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocphonecallengagementctx_SyncErrors

Many-To-One Relationship: syncerror msdyn_ocphonecallengagementctx_SyncErrors

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_ocphonecallengagementctx_SyncErrors
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference

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