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Access to this page requires authorization. You can try changing directories.
Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only
Note
Case information is applicable to Customer Service only.
The productivity pane in Copilot Service workspace enables you to display knowledge search, scripts, and smart-assist cards in a unified view. Configure knowledge search, scripts, and smart-assist cards, so these representative guidance tools appear in Copilot Service workspace.
You can set the productivity pane in collapsed mode or expanded mode, as shown in the following illustrations.
Collapsed mode
Expanded mode
