693 questions
693 questions with Surface | Surface Pro | Safety and security tags
2 answers
Locking a stolen Surface pro
Recently had a Surface Pro 7 get stolen and was curious if there was a way to lock the device from my account?
Surface | Surface Pro | Safety and security
asked 2025-12-10T20:02:17.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 17%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Sam Jamael
0
Reputation points
answered 2025-12-11T05:47:12.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,780
Reputation points Microsoft External Staff
Moderator
1 answer
Secure Boot Disable and not supported
Hi, I have a problem with a Surface Pro OEMLO SKU. I can't enable secure boot by the UEFI options. You can see the error. I need enable the secure boot, because the bitlocker configuration require this option is enable. Also I can't download the driver…
Surface | Surface Pro | Safety and security
693 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
I have received only a part of my purchase order. Please contact me on how to solve this problem.
Dear reader, Recently I've purchased some articles from your website. Unfortunately I've only received a part of the order. Could you please reach out to me with a solution? Kind regards, [Moderator Note: Personal Info Removed]
Surface | Surface Pro | Safety and security
693 questions
asked 2025-12-04T10:39:48.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gijs Bruijn
0
Reputation points
answered 2025-12-05T06:23:49.9366667+00:00
Clary-N
5,780
Reputation points Microsoft External Staff
Moderator
1 answer
How to turn off Facial Recognition (Windows Hello) when it says "This option is currently unavailable"
Hello, I’ve been trying to turn off Face Recognition because it takes too long to sign me into websites. However, when I go to the “Sign-in options” menu in Settings, it shows “This option is currently unavailable,” and all of the options are greyed out,…
Surface | Surface Pro | Safety and security
693 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
1 answer
windows hello dont work
Не работет windows hello. Обновления все устанолены, перепроверил все что только можно. Windows уставнолен свежий. Header 1Header 2Cell 1Cell 2Cell 3Cell 4
Surface | Surface Pro | Safety and security
693 questions
asked 2025-11-27T20:19:51.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 15%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Константин Ок
0
Reputation points
answered 2025-11-27T20:21:02.1633333+00:00
Q&A Assist
1 answer
How do I find my bitlocker key id password?
My surface pro 3 enabled bitlocker for some reason out of no where. I tried all of the steps but can’t seem to find the bitlocker key id anywhere. The surface pro 3 shows up under my Microsoft store account but nothing under my devices. How can I get…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-11-25T03:09:22.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Pompa
0
Reputation points
answered 2025-11-25T03:09:29.6333333+00:00
Q&A Assist
1 answer
he bottom-left area of the touchpad has been intermittently unresponsive
The bottom-left area of the touchpad has been intermittently unresponsive for about six months, and recently it has stopped responding more frequently.
Surface | Surface Pro | Safety and security
693 questions
asked 2025-11-17T02:01:57.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
宏美 今井
0
Reputation points
answered 2025-11-17T02:02:12.48+00:00
Q&A Assist
1 answer
BITLOCKER CAN NOT CONNECT TO NETWORK
When I started my device, it prompted me for my BITLOCKER recovery ID. after inputting, the system indicates diagnosing, then attempts to connect to network. After a brief time system says cant connect and sets a timer for 30 mins. I have tried…
Surface | Surface Pro | Safety and security
693 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 21%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
1 answer
How can I add my new Surface Pro 11 to my MSA?
Since purchasing a new Surface, it does not appear as a device in my MSA. I have tried to "Add a Device" multiple times. Each time I receive a screen that says that it has been added. However, upon returning to my account, I get the same no…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-25T18:12:24.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Don & Lulu Eager
5
Reputation points
commented 2025-11-09T19:45:13.7966667+00:00
Don & Lulu Eager
5
Reputation points
2 answers
Recovery keys: Where can I find BitLocker management settings on my Surface Pro 11?
Recovery keys: Where can I find BitLocker management settings on my Surface Pro 11?
Surface | Surface Pro | Safety and security
693 questions
asked 2025-11-08T20:48:09.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 79%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
john NAL Consulting
0
Reputation points
answered 2025-11-08T22:57:41.1+00:00
Rez
12,075
Reputation points
Independent Advisor
2 answers
How can I reset a Surface pro without the pin or access to the account because the person is deceased?
My relative passed, and I do not know the PIN to a Surface Pro, nor do I have access to the Microsoft account. How can I factory reset it?
Surface | Surface Pro | Safety and security
693 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 22%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
3 answers
i have forgotten my pin how can i reset my surface pro?
I can't log in to my surface pro and I've forgotten my pin.
Surface | Surface Pro | Safety and security
693 questions
2 answers
How to remove Microsoft Surface Pro8 from IT
Device IME/Serial: <PII Removed> Need to remove from the IT Policy. Trading in and they need to access Device. Returned to Factory Original Settings before trading in.
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-19T16:05:26.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 45%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
Wayne Allen
0
Reputation points
edited the question 2025-11-05T13:54:25.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
2 answers
. "Surface Firmware Locked – Looking for Expert Advice on UEFI Reset"
Forgotten UEFI Password on Surface Pro 7 – Seeking Help After Exhaustive Recovery Attempts Hello everyone, I’m reaching out after a long and emotionally exhausting journey trying to recover a forgotten UEFI (BIOS) password on my Surface Pro 7. I’m the…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-11-04T13:00:18.7666667+00:00
غفوري عبد الله
0
Reputation points
edited an answer 2025-11-04T18:44:21.08+00:00
Alison A
3,245
Reputation points Microsoft External Staff
Admin
1 answer
Can't get ESU to open for Windows 10 laptop
I have a Surface Pro 2 laptop with Windows 10 and have tried to get the Extended Security Updates but it keeps saying to try later. How can I get it to work?
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-29T21:33:45.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
George Jones
0
Reputation points
answered 2025-10-30T14:46:05.5133333+00:00
JC
7,195
Reputation points
Independent Advisor
2 answers
Purchased Surface Pro X not able to use.
I have purchased a Surface Pro X on eBay, not knowing that this was a corporate device. Now I can not log onto the device, because I do not know the password and I can not also reinstall Windows OS, since the device is locked and refraining me of…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-21T11:30:51.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 30%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marko Trifunovic
0
Reputation points
answered 2025-10-21T14:56:59.39+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
Why is the Surface Pro Charger Such an Awful Design? What is Microsoft doing to fix this?
The charging cable/cord for my Surface Pro has been problematic from the start. Such an awful design in that the weird tubular plug/connector to the Surface Pro comes out all the time and the thin cord bends to have to connect the weird tubular plug to…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-07-04T17:34:48.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 98%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lisa Rykert
5
Reputation points
answered 2025-10-19T16:51:56.9066667+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
how do i find my recovery key id webpage
My surface pro is asking for a bit locker, I dont know where to find it?
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-17T19:37:08.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 47%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
William Leavy
5
Reputation points
answered 2025-10-18T03:44:40.41+00:00
Rez
12,075
Reputation points
Independent Advisor
2 answers
Cancel password UFEI
لدي جهاز surface pro 7قمت بإنشاء كلمة لواجهته UEFIولاكن للأسف نسيتها والجهاز ملك لي كيف أستطيع إلغاء كلمة مروره وللعلم أنا من الجزائر وبالضبط من مدينة وهران وليس لي إمكانيات بعثه إلى الو م ألقطة شاشة 2025-07-05 171749.png
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-11T16:16:10.89+00:00
غفوري عبد الله
0
Reputation points
edited a comment 2025-10-13T13:59:24.81+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
How do I get my Surface to recognize my Microsoft password so I can log on?
I have an old Surface. I want to use it mainly for reading. However, I'm unable to log in with my Microsoft password. I've reset the password & can sign into my account on other devices with it, so I know it's a viable password. My surface shows it's…
Surface | Surface Pro | Safety and security
693 questions
asked 2025-10-05T15:17:50.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 20%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kathy Clem
5
Reputation points
commented 2025-10-08T17:49:17.52+00:00
Kathy Clem
5
Reputation points