3,370 questions
3,370 questions with Surface | Surface Pro | Install and update tags
2 answers
Surface Pro 10 for Bussines, clave bitlocker
Tenemos una Surface Pro 10 for Bussines, está en garantía hasta el 20 de febrero de 2028. Hemos arrancado la surface, nos ha pedido la clave de bitlocker, hemos visto que en la cuenta de office no tiene guardada la clave. Hemos reinstalado el sistema y…
Surface | Surface Pro | Install and update
asked 2026-04-09T10:08:15.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Iñaki Janariz
0
Reputation points
answered 2026-04-09T13:00:06.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
1 answer
Missing invoive from Microsoft payments Dublin
I did a payment on the account of Microsoft payments in Dublin but never received an invoice. How can I get the invoice for that payment?
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-04-09T12:18:07.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 38%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dirk
0
Reputation points
answered 2026-04-09T12:56:12.8866667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
2 answers
Stuck in an auto update loop sp3 win10
Hello - i have the 2nd latest cumulative update hot fix : kb5078885. Id like to uninstall it. I attempted to uninstall but its stuck on autoloop. As soon as I uninstall and attempt to shutdown to restart. In between shutting down . And then again at…
Surface | Surface Pro | Install and update
3,370 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
surface 7 pro+ wont start and does not go to recovery
My surface pro 7+ does not start into windows so I tried to boot into recovery but it will not do that. I made the recovery USB on my other computer (copying the files from the recovery zip to the root of the usb). I also can not get into the bios. when…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-25T10:36:37.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
djacco v/d Bosch
0
Reputation points
edited an answer 2026-04-07T02:59:37.7166667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
2 answers
Download error - 0x80070002
2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 25H2 for arm64 (KB5066128)
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-30T13:43:26.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 91%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUA%3C/text%3E%3C/svg%3E)
Usman Ahmad
0
Reputation points
commented 2026-04-01T11:01:49.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
17,130
Reputation points Microsoft External Staff
Moderator
2 answers
Download error - 0x80070002
2026-02 Security Update (KB5077181) (26200.7840) Download error - 0x80070002
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-30T13:52:30.8133333+00:00
Usman Ahmad
0
Reputation points
commented 2026-04-01T05:40:06.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
2 answers
how to get my surface open without the update screen where it gets stuck.
Need help to open my surface without it trying to update
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-23T13:48:45.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 59%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Charlotte Moore
0
Reputation points
commented 2026-03-25T11:26:55.8533333+00:00
Lychee-Ng
17,130
Reputation points Microsoft External Staff
Moderator
2 answers
Black screen
Very disappointed. I bought a brand new surface pro7 a few years back. Just before the warranty ended the screen on the inside shattered, probably from internal heat. Microsoft replaced the faulty pc with a refurbished pc. Yesterday after a security…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-15T16:02:25.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 24%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
craig croucamp
0
Reputation points
commented 2026-03-18T06:42:17.2866667+00:00
craig croucamp
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Upgrade Surface 8 pro SSD into 1 tb WD 740 SD
after upgrade surface 8 pro ssd 256 gb to 1 tb then when system going on sleep mode then restrart
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-13T09:55:41.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 47%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Deepak Singh Rawat
20
Reputation points
accepted 2026-03-13T09:56:22.47+00:00
Deepak Singh Rawat
20
Reputation points
2 answers
Recovery drive won't read on my Windows Surface Pro 3
So I Surface Pro 3 off Facebook Marketplace come to find out it had Bitlocker on it and couldn't get the Bitlocker key. So I created recovery image but I guess I was supposed to download the toolkit so I didn't the first time so now it just comes up with…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-03-04T14:49:51.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donald Hammond
0
Reputation points
answered 2026-03-05T00:03:30.71+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
1 answer
Yesterday's update has stopped my screens from working with my Surface Dock 2? Is anyone else having this issue?
If my two screens are plugged into my surface Dock 2, neither of them work, if I remove either one of the leads from the screens the other one starts to work? I have confirmed that both screens work when the other is not connected. What should I do?
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-27T11:12:19.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Oliver Saxby
0
Reputation points
commented 2026-03-04T15:02:33.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
4,990
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Can't find Adobe Acrobat DC after downloading from Surface Pro App Store
I can't get my Surface Pro with a 64-bit ARM-based operating system to download and open Adobe Acrobat DC - free version. When using the app store, it will download and install but doesn't appear on the app list. When using Adobe's website, the installer…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-23T16:35:04.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kimberley Womack
20
Reputation points
commented 2026-02-26T04:06:48.08+00:00
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
1 answer
Requesting IT Assistance with Updates
i have followed all instructions and deleted items to clean out trash, but still unable to update. also having issues with opening or retrieving records such as PDFs and JPEG. Appreciate any assistance you can provide.
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-26T00:08:20.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Marcia Mendiola
0
Reputation points
answered 2026-02-26T02:01:36.1266667+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Ii am bloicked out my sutfwce10 computer because I don't the system password in the bios I know my personal Microsoft accont
I bought a Microsoft surface 10 laptop in October 2020?. In late 2025 I had a network glitch power out event occur, after that, on startup i was prompted for a system password which I don't know, I never get to my personal login screen, ivam blocked by…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-24T21:16:30.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 69%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raymond Gregowicz
20
Reputation points
accepted 2026-02-24T21:21:36.73+00:00
Raymond Gregowicz
20
Reputation points
3 answers
Printer Driver Installation on Surface Pro 11 with ARM processor
How can I install a printer driver on my surface pro with ARM. I cannot print without installing a cable. My HP printer is supposed to a wireless set up but It will not detect the printer and driver. Any substitute for the printer driver for a Surface…
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-13T22:43:12.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
bing pascua
0
Reputation points
answered 2026-02-18T09:09:30.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Roseverte
0
Reputation points
3 answers
I need a direct download link to the Surface Laptop Pro 3 recovery image to reinstall drivers for my keyboard and touchpad on my Surface Pro 3
I reset my Surface Pro 3 and tried to install Windows using a USB. The keyboard and touchpad drivers are missing. I need a direct download link to the Surface Laptop Pro 3 recovery image
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-15T22:04:44.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janet S Lee
0
Reputation points
commented 2026-02-18T07:33:16.8+00:00
Lychee-Ng
17,130
Reputation points Microsoft External Staff
Moderator
2 answers
surface pro 11 failed to turn on. Only camera came on.
new Surface pro 11 failed to turn on. Only camera comes on for some reason and will not shut off. Moderator: Moved from Microsoft System Center | Other
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-15T20:33:29.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Carla Wynn
0
Reputation points
commented 2026-02-18T07:30:19.11+00:00
Lychee-Ng
17,130
Reputation points Microsoft External Staff
Moderator
2 answers
How do I install/re-install Adobe Acrobat Pro on ARM-based processor
How do I install/re-install Adobe Acrobat Pro my Surface that has a 64-bit operating system, ARM-based processor with a Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz (3.42 GHz) running on Windows 11
Surface | Surface Pro | Install and update
3,370 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
4 answers
One of the answers was accepted by the question author.
Old Surface Pro 4. I don't have password or pin, cannot log in.
Hi, Surface Pro 4 w/i5. Purchased for wife about 2017. She passed in 2019. I don't know her password or pin. I do not need her files I guess but, I would like to use this nice unit. I've tried the factory reset several times but, it stops at some point…
Surface | Surface Pro | Install and update
3,370 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 17%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
2 answers
Can't update windows 11
I cannot get windows 11 to update and my keyboard won't connect either. I've cleaned it and restarted. Update keeps saying retry
Surface | Surface Pro | Install and update
3,370 questions
asked 2026-02-09T23:24:34.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Robyn Johnson
0
Reputation points
answered 2026-02-10T01:30:57.1133333+00:00
S.Sengupta
30,176
Reputation points MVP
Volunteer Moderator