356 questions
356 questions with Windows for home | Other | Accessibility tags
1 answer
my microsoft excel 2013 keeps sending an error message that my email account is not associated with my subscription even after I verify with a code they send. what do I do?
My Excel 2013 indicates that I need to activate my account before 4/10. When I do so by signing in, verifying through codes sent to email, phone etc. I then get an error message stating that the email is not associated with my account. What do I do?
Windows for home | Other | Accessibility
asked 2026-04-05T01:42:12.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 32%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Maria M
0
Reputation points
answered 2026-04-05T01:42:27.4466667+00:00
Q&A Assist
1 answer
Upgrade was a downgrade.
Content library tab existed when I used the free version, I liked the software so I upgraded and started paying now the Content library isn't there.
Windows for home | Other | Accessibility
356 questions
asked 2026-03-30T23:32:46.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 69%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Korrie Stacy
0
Reputation points
answered 2026-03-31T01:39:41.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D
36,020
Reputation points
Independent Advisor
2 answers
How can stop change automatically (increase the size) for the mouse pointer size ?
Every time I start my computer, the mouse pointer size changes automatically, even after I adjust it in Settings → Accessibility → Mouse pointer and touch. when i start my computer the mouse pointer size increase automatically (increase the mouse size).…
Windows for home | Other | Accessibility
356 questions
asked 2025-08-21T20:58:53.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 28.999999999999996%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tony Nabil Habib
0
Reputation points
commented 2026-03-21T03:05:27.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
1 answer
MSN videos lock up after advertisement
When I am watching a video on msn.com and then it pauses for an advertisement video after the advertisement is over it will not play the rest of the video. It locks up. What’s wrong and how do I fix it. I am using an apple iPad.
Windows for home | Other | Accessibility
356 questions
asked 2026-03-19T23:18:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 33%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jerry Wood
5
Reputation points
answered 2026-03-19T23:19:01.99+00:00
Q&A Assist
4 answers
Bitlocker recovery key is not working, how to fix Bitlocker error
I got bitlocker recovery error and given the 48 digit bitlocker key but the system accept the key and again back to the same bitlocker screen. How to solve the issue. Moved from: Microsoft System Center | Other
Windows for home | Other | Accessibility
356 questions
asked 2025-11-26T12:12:02.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 17%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Raguraman S
5
Reputation points
commented 2026-03-12T00:36:43.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 75%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWD%3C/text%3E%3C/svg%3E)
Whitnee Davenport
0
Reputation points
2 answers
One of the answers was accepted by the question author.
text not showing up
hey. today i was playing on my computer and got annoyed when the sticky keys pop up kept appearing. so, i turned it off. after i turned off all of the settings in sticky keys, my keyboard suddenly stopped working—nothing appears when i type. what do i…
Windows for home | Other | Accessibility
356 questions
asked 2026-03-11T03:16:39.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 1%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Carlee Fryman
20
Reputation points
accepted 2026-03-11T23:57:56.3966667+00:00
Carlee Fryman
20
Reputation points
2 answers
My second monitor isn't being detected
I have bought a second portable monitor identical to my first one and it will not be detected in multiple monitors its shows 1 and 2
Windows for home | Other | Accessibility
356 questions
asked 2026-03-08T21:07:55.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 91%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gregory Goins
0
Reputation points
commented 2026-03-08T21:52:22.3766667+00:00
EmilyS726
221.8K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Serbian Windows voice Nicholas/Sophie is for a completely different language
It's obvious for any native speaker that this voice is completely misassigned. An easy test, even if you don't speak the language, is to use Bosnian or Croatian dialect, which are incredibly similar. Most sentences sound almost identical on those two…
Windows for home | Other | Accessibility
356 questions
asked 2026-02-24T14:42:12.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
Vladimir Brankov
20
Reputation points
accepted 2026-03-08T15:23:22.9233333+00:00
Vladimir Brankov
20
Reputation points
2 answers
Charged twice for same product Oct. 2024
I just noticed going through my records I never recieved credit that was due on my visa. from Oct. 30th. 2024 I have been charged two seperate charges for Office Home 2024 Oct. 31st. 2024 and then again on Nov. 1st. 2024 . I have an email from Microsoft…
Windows for home | Other | Accessibility
356 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 96%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
2 answers
How do I switch off the annoying verbal announcement that the internet is switched on?
Every time I switch on the computer tells me verbally on the status of the internet connection. This is becoming very annoying.
Windows for home | Other | Accessibility
356 questions
asked 2026-02-22T04:24:14.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 31%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Wim Saarberg
0
Reputation points
answered 2026-02-22T15:47:57.6066667+00:00
EmilyS726
221.8K
Reputation points
Independent Advisor
2 answers
I have an other account
I have another Microsoft account but I cannot retrieve it because my phone number on the account is not longer working.
Windows for home | Other | Accessibility
356 questions
asked 2026-02-16T16:48:34.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 48%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Angel Caceres
0
Reputation points
answered 2026-02-16T17:33:28.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
37,985
Reputation points
Independent Advisor
3 answers
My accessibility Keyboard pops up every time I open a program. Please advise
My accessibility Keyboard pops up every time I open a program. Please advise
Windows for home | Other | Accessibility
356 questions
asked 2026-02-08T19:52:16.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sean Keith
0
Reputation points
commented 2026-02-14T08:09:56.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
8,805
Reputation points Microsoft External Staff
Moderator
2 answers
I purchased Home Office for Mac, paid for it, hit download and it sent me 365 download
I now cannot edit my old documents and I can't type 1 letter on a new document. Please help me get the right download Thanks Jodie
Windows for home | Other | Accessibility
356 questions
asked 2026-02-13T20:26:41.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jodie Norton
0
Reputation points
answered 2026-02-13T21:26:03.32+00:00
John Jefferson Doyon
65,240
Reputation points
Independent Advisor
1 answer
How to reset computer of someone who has died
We have documentation, but no access to the member's email to reset the pin. We would like to keep the computer in the family, but cannot access its content since it is still signed into our deceased family member's account. What do you suggest we do?
Windows for home | Other | Accessibility
356 questions
asked 2026-02-01T18:26:25.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 13%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alicia McMillan
0
Reputation points
commented 2026-02-09T13:48:26.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
105.3K
Reputation points
Independent Advisor
2 answers
May I speak with a tech representative, please?
Having trouble downloading Windows 2024 to my Mac Book Pro. When it goes to add updates, I get an error message and am not able to open. Would someone please call me so that I can get this downloaded?
Windows for home | Other | Accessibility
356 questions
asked 2026-02-04T21:55:38.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 75%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gary Gohring
0
Reputation points
answered 2026-02-04T22:41:06.7966667+00:00
John Jefferson Doyon
65,240
Reputation points
Independent Advisor
1 answer
I am not able to adjust my brightness level, it is stuck at max brightness. It very stressful to use my PC at night with this condition.
I am not able to adjust my brightness level, it is stuck at max brightness. It very stressful to use my PC at night with this condition.
Windows for home | Other | Accessibility
356 questions
asked 2026-02-04T04:15:56.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Mokaya
0
Reputation points
answered 2026-02-04T09:44:09.17+00:00
Gunasekar N
63,880
Reputation points
Independent Advisor
2 answers
How can I make the Live Caption box bigger (deeper)?
My Live Caption started out quite big when I first launched it. I re-sized it to fit my monitor but when I had a call, the conversation only showed a few lines of type. I am now unable to make the box bigger. I found this but not sure what to do with it:…
Windows for home | Other | Accessibility
356 questions
asked 2026-01-28T20:14:38.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Siegert, Kate
0
Reputation points
commented 2026-01-30T07:59:41.76+00:00
Clary-N
10,005
Reputation points Microsoft External Staff
Moderator
3 answers
My outlook is blocked from sending emails
My account on outlook won’t allow me to send emails can u unlock it please
Windows for home | Other | Accessibility
356 questions
asked 2026-01-23T05:13:20.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 26%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
melissa allen
0
Reputation points
answered 2026-01-23T06:35:56.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
164.1K
Reputation points
Independent Advisor
1 answer
alternitive ways to get toolpak on an iPad or substitutions
Hi, i know that the analysis toolpak addon is unavailable for the excel app on iPad pros, however i was wondering if there is another application or way I can get the same tools from toolpak without actually using the add-in
Windows for home | Other | Accessibility
356 questions
asked 2026-01-20T18:05:56.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 55.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Gabriella Ronconi
0
Reputation points
answered 2026-01-20T19:00:12.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
38,165
Reputation points
Independent Advisor
1 answer
I NEED TO CONTACT A REAL PERSON
Hey so I'm a grown woman of 20 years but for some reason my Microsoft account didn't update, and give me free reign over my account. I have tried for TWO WHOLE YEARS to try and get access to it but my dad NEVER gets your emails. I have also tried finding…
Windows for home | Other | Accessibility
356 questions
asked 2026-01-18T01:45:48.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 8%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Stormy Dietz
0
Reputation points
answered 2026-01-18T02:04:45.85+00:00
Stormy Dietz
0
Reputation points