Based on similar Teams meeting join issues, the behavior is typically caused by account/version conflicts or cached data. Use these concrete steps to fix it and to prepare before the next interview.
- Confirm the correct Teams account and app
- Make sure the meeting invite is for a work/school account or a personal Microsoft account, and that the same account is signed in in Teams.
- If both personal and work accounts exist, sign out of all accounts in Teams, then sign back in with the account that received the interview invite.
- Clear the Teams app cache
If the meeting link opens the app but nothing loads, clearing cache often resolves it.
Windows (new Teams):
- Close Teams completely (right‑click the Teams icon in the taskbar → Quit).
- Press
Windows + R and open:
-
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete all files and folders in that directory.
- Restart Teams and sign in again.
macOS:
- Quit Teams (right‑click in Dock → Quit or Command+Q).
- Open Terminal and run, one by one:
-
rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
-
rm -rf ~/Library/Containers/com.microsoft.teams2
- Restart Teams and sign in again.
Android (if using phone as backup):
- Clear Teams cache and app data from system app settings, then reopen and sign in.
- Test joining an external meeting
- Ask a friend or colleague to send a Teams meeting invite from a different tenant.
- Click the link from the email/calendar and verify:
- Browser shows the join page.
- Choosing “Open in app” opens the meeting in Teams.
- Choosing “Continue on this browser” lets joining without asking for a Meeting ID.
If the browser still asks for a Meeting ID:
- Open a private/incognito window.
- Paste the meeting link and sign in with the same account that received the invite.
- If it still fails only for external meetings, the organizer may need to check that external participants are allowed and that the link is not restricted to their organization’s domain.
- Use the correct Teams version for work meetings
- Ensure the “work/school” version of Teams is used for interview meetings, not the personal/home version.
- If both are installed, uninstall the one not needed for interviews, or at least sign out of it before joining.
- Pre‑interview checklist (to avoid last‑minute issues)
- At least a day before: open the actual interview link and confirm it reaches the Teams pre‑join screen (camera/mic preview). Do not wait until the interview start time.
- Keep a second device (phone/tablet) with Teams installed and signed in as a backup.
- Keep an alternate browser ready and tested with the same meeting link.
If the issue persists after clearing cache and confirming the correct account, collect details (device, OS, Teams version, whether the meeting is external) and share them with the meeting organizer’s IT support, as external tenant policies can block or mis‑route join attempts.
References: