cant create refund request because of a deleted subscription

For a deleted subscription that was still billed, the only supported path is to work with Microsoft billing/support, because self-service refund flows depend on the active subscription object.

Use these steps:

1. Verify which account and charge
   • Go to the Microsoft account Services/Subscriptions page: https://account.microsoft.com/services
   • Confirm which Microsoft account and subscription the charge was associated with, and note the billing date and amount.
   • If the charge is not visible there, use the Manage your payments page to investigate unrecognized charges: https://go.microsoft.com/fwlink/?linkid=2246882 (see “How to investigate a billing charge from Microsoft”).
2. Check refund eligibility
   • Refunds for Microsoft subscriptions generally require canceling first. Not all cancellations result in a refund, and eligibility depends on product and region.
   • For subscriptions like Microsoft 365 or Copilot Pro, use the refund guidance in “How to get a refund on a Microsoft subscription” to understand whether the charge falls within the applicable refund window.
3. Contact Microsoft billing/support directly
   • Because the subscription has been deleted and the self-service refund page is looping, the case must be handled by an agent with account access.
   • Go to Contact Microsoft Support: https://go.microsoft.com/fwlink/?linkid=2258619 (or https://support.microsoft.com/contactus/ from the Q&A examples), sign in with the affected account, describe the billing/refund issue, and choose a billing/support option (chat or call-back).
   • Clearly state that:
     • The subscription was disabled before the charge date.
     • The subscription was then deleted.
     • The refund workflow now redirects in a loop and cannot be completed.
4. If the charge is potentially fraudulent or on the wrong payment method
   • Use the “Manage your payments” investigation flow to confirm whether the charge is legitimate.
   • If the charge is not recognized or appears duplicated, raise that explicitly with the billing agent so they can review and, if appropriate, credit or reverse the charge.

Because community forums and documentation cannot access accounts or restore deleted subscriptions, only billing support can override the broken self-service flow and submit a manual refund/adjustment request.

References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Pay for a past-due Microsoft subscription
• Request refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• Create a Microsoft Customer Agreement subscription request