Requested Record doesn't exist in offline DB error in Mobile

Hi @Nagaraja Babu Shetty

Based on the screenshot, this error appears to be related to Dynamics 365. For this reason, I recommend reposting your question in the Dynamics community forum, where others with more experience in that area might be able to help and you may get more accurate guidance. 

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The message "Requested record does not exist in offline DB" occurs when the record being opened is not present in the mobile app’s offline database. In Field Service / model‑driven mobile apps this is typically caused by the mobile offline profile filters removing the record from the device.

To resolve:

1. Verify the record is included in the offline profile
   • In the admin environment, review the mobile offline profile used by the Field Service mobile app.
   • Confirm that:
     • The Bookable Resource Booking table is included.
     • The filters on this table allow the specific booking (for example, date range, status, ownership) to be downloaded.
   • If the filters are too restrictive (for example, only future bookings, or only certain statuses), adjust them so that the bookings technicians must access are included.
2. Re‑sync the mobile app
   • On the device, trigger a full offline sync.
   • After sync completes, open the booking again.
3. Check for records removed after sync
   • After each sync, data that no longer matches the offline profile filters is removed from the device. For example:
     • Past or completed bookings may be removed if the profile only includes current/future or non‑completed bookings.
   • If technicians frequently see this error when revisiting older or completed bookings, relax the filters (for example, include a longer date range or include completed bookings) so those records remain available offline.
4. Consider app reset if configuration changed
   • If the offline profile was recently updated, reset the mobile app or sign out and back in so the device downloads a fresh offline database with the new filter settings.

If the error persists after confirming the offline profile and performing a full sync, review the offline sync status and logs in the app to see if there are sync warnings or errors that prevented the booking records from being downloaded.

References:

• Configure offline data synchronization
• Frequently asked questions for the Field Service mobile app
• Mobile offline limitations for model-driven apps
• Troubleshoot offline sync errors in the Power Apps mobile app
• Troubleshoot issues in the Power Apps mobile app
• Troubleshoot common issues in the Dynamics 365 Field Service mobile app