Request for Assistance – Missing Meeting Recording Possibly Affected by Teams Service Degradation (Reference: TM1268395) – April 7, 2026

Please, don't create duplicate posts. Continue discussion of your issue in your original post:

https://dori-uw-1.kuma-moon.com/en-us/answers/questions/5854416/team-recording-not-showing

You were informed that as a user of Teams Personal account, you will not find your recording in OneDrive, because your recording is saved to Cloud only.

Based on the provided information and the documented behavior of Teams recordings, the situation matches a case where the recording either never successfully started on the service side or failed to upload to its final storage location. In such cases, recovery options are limited to what is available in OneDrive/SharePoint or in Teams’ temporary storage.

Use the following checks and escalation path:

1. Confirm that the recording actually started
   • In the meeting chat, look for the system message that states the recording started.
   • If this message is missing, the recording did not start successfully and cannot be recovered. This aligns with the guidance that if there is no “recording started” message, the recording most likely didn’t start and cannot be recovered.
2. Search all expected storage locations
   For consumer/non‑channel meetings, Teams stores recordings in the organizer’s OneDrive:
   • Go to OneDrive → My files → Recordings folder.
   • If the folder exists, check for the file and also check the OneDrive recycle bin and second‑stage recycle bin in case it was deleted, moved, or expired.
   • If the folder does not exist at all and no file appears in the chat, this is consistent with a recording that never completed or never uploaded.
   For channel meetings (if this had been a team/channel meeting):
   • Go to the team → channel → Files → Recordings → Open in SharePoint and look for the file there, including the site recycle bin.
3. Check for temporary-storage “upload failed” messages
   • If the recording started but failed to upload to OneDrive, Teams shows a recording item in the chat indicating that the upload failed and that the file is stored temporarily for 21 days. From that chiclet, it is possible either to retry the upload to OneDrive or download the file locally.
   • If instead the chat shows a message that the recording was permanently deleted from temporary storage, it cannot be recovered.
4. Run the Missing Recording diagnostic (admin requirement)
   If the recording still cannot be found:
   • A Microsoft 365 admin can run the Missing Recording Diagnostic from the Microsoft 365 admin center.
   • In the diagnostic, provide the meeting URL and the date/time. The tool verifies whether the recording finished successfully and whether it was uploaded to OneDrive or SharePoint.
   • If the diagnostic confirms that no completed recording exists or that it was never uploaded, there is no further recovery path documented.
5. When recovery is not possible
   The documentation explicitly notes several cases where recordings cannot be recovered:
   • No “recording started” message in chat (recording never started).
   • Recording was stored only in temporary storage and has already been permanently deleted after the retention window.
   • Recording expired and was deleted from OneDrive/SharePoint and is no longer in either recycle bin.
   In any of these cases, including service‑side failures during an incident, there is no supported method to restore the file from Microsoft’s side once it is gone from both permanent and temporary storage.

Given that:

• No recording link appears in the chat,
• No file exists in OneDrive (including no Recordings folder), and
• The meeting occurred during a known service degradation,

this aligns with the documented scenarios where the recording either never successfully started on the backend or never produced a file that reached storage. Under current guidance, such a recording is not recoverable once confirmed by the diagnostic.

The remaining actionable step is for an administrator to run the Missing Recording diagnostic with the meeting URL and date to conclusively confirm whether any recoverable file exists in Microsoft’s systems.

References:

• Issues that affect meeting recordings
• I can't record a meeting in Microsoft Teams
• I can't transcribe a meeting in Microsoft Teams
• Manage Teams recording policies for meetings and events
• Overview- Recording and transcription for Teams meetings, events, and calls
• Microsoft Teams Recordings Problem - Microsoft Q&A