Teams video call is disabled by the administrator

Hi @Manish Gaur (TATA CONSULTANCY SERVICES LTD), 

I hope you’re having a great day. I appreciate your patience and the details you provided. 

Based on the error message shown, “Teams video call is disabled by the administrator” and the fact that the Video call option appears disabled, this behavior is expected for work/school accounts when video calling is restricted by your organization’s Microsoft Teams policies. These settings are managed at the administrator level and cannot be changed from within the Teams application by end users. 

Because of this, I kindly recommend that you contact your organization’s IT administrator or internal helpdesk to have them review the Teams policies assigned to your account, particularly the calling and meeting settings related to video permissions. Once the IT admin enables video calling for your account, the Video call option should be available again. 

More info here: How do I find my Microsoft 365 admin? - Microsoft Support 

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The message “Teams video call is disabled by the administrator” means a Teams meeting policy in the organization is blocking video.

For work/school accounts this is controlled centrally; it cannot be fixed from the Teams client. An admin must change the meeting policy assigned to the account.

The relevant setting is Mode for IP video in a Teams meeting policy:

• If Mode for IP video is set to Not enabled for the user, that user cannot turn on video or view other participants’ video in meetings and group calls.
• When this is disabled, the Video button is unavailable and only audio calls are allowed.

To re‑enable video, a Teams administrator needs to:

1. Go to the Teams admin center (https://admin.teams.microsoft.com/).
2. Navigate to Meetings → Meeting policies.
3. Edit the policy assigned to the user (or create a new one).
4. Under Audio & video:
   • Set Mode for IP video to Outgoing and incoming video enabled.
   • Ensure IP video is turned on.
5. Save the policy and assign it to the user if necessary.
6. After policy replication (can take some time), restart Teams and test again.

If not an administrator, contact the organization’s IT/Teams admin and share the error message and the policy details above so they can adjust the meeting policy.

References:

• Meeting policy settings for audio & video
• Manage Teams policies supported by Dynamics 365 Guides